Application Support Software Development

Technical Skills & Expertise

●Application Support & Incident Management – Expert in diagnosing, troubleshooting, and resolving complex technical and functional issues.

●System Monitoring & Performance Optimization – Proficient in Kibana, ITRS, Grafana, and Prometheus for real-time monitoring, analysis, and proactive issue prevention.

●Database Management & Querying – Skilled in Oracle PL/SQL and MongoDB.

●Messaging & Data Transfer Systems – Experienced with MQ, Connect: Direct, SFTP, and Kafka for secure and efficient communication.

●IT Service Management & Issue Tracking – Hands-on experience with ServiceNow and JIRA, ensuring seamless incident tracking and resolution workflows.

●Linux System Administration & Scripting – Experience in Linux OS, automating tasks and configurations with Bash and Python.

●Batch Job Scheduling & Workflow Automation – Manage and optimize batch processes using Autosys..

●Software Development & Automation – Programming with Python and Java to enhance operational efficiency and automate critical workflows.

●Cloud & Infrastructure Management – Hands-on experience with AWS services, including VPC, S3, EC2, supporting cloud deployments and scalability.

●Continuous Learning & Technical Growth – Dedicated to staying ahead of industry trends and expanding technical proficiency.

PROFESSIONAL EXPERIENCE

Production Support, Citibank, Irving, Texas (June 2023 – Present)

Deployment & Infrastructure Management

●Execute application deployments and manage release cycles using UrbanCode and Harness, ensuring seamless software rollouts.

●Configure and maintain containerized workloads in OpenShift and AWS ECS, optimizing scalability and resource allocation.

Monitoring, Incident Response & Issue Resolution

●Proactively monitor system health and performance using Grafana, Prometheus, and ITRS, ensuring optimal application uptime.

●Conduct log analysis with Kibana to identify patterns, troubleshoot errors, and implement corrective measures.

●Oversee incident response workflows via ServiceNow, efficiently prioritizing and resolving issues to minimize business impact.

●Manage issue tracking with JIRA, coordinating across teams for efficient problem resolution.

●Lead incident triage efforts, collaborating with development and infrastructure teams to drive timely solutions.

●Document troubleshooting procedures and resolutions, maintaining a comprehensive knowledge base for future efficiency.

●Escalate complex technical problems requiring in-depth investigation to specialized teams, ensuring comprehensive analysis and resolution.

Database & Automation Expertise

●Develop SQL queries and MongoDB reports, transforming raw data into actionable insights for business decision-making.

●Design and implement automation utilities using Python, streamlining workflows and reducing manual intervention.

●Manage batch processes and job scheduling via Autosys, optimizing application performance and availability.

System Administration & Unix Operations

●Apply Unix commands daily for log management, file system monitoring, and application configuration within distributed environments.

●Utilize NDM for secure data transfers and integrations across enterprise systems.

Software Engineer Associate, TCS, Remote (July 2022 - June 2023)

●Hands-on Java programming and application development.

●Worked in an Agile environment, applying Scrum methodologies.

●Gained IPR awareness while maintaining best practices in software development.

●Implemented data protection principles into application development.

●Contributed to service management improvements, optimized workflows, and minimized incident resolution times.

●Ensured high-quality software delivery with best practices in code reviews and testing.

EDUCATION & CERTIFICATIONS

AWS Cloud Quest: Cloud Practitioner (May 2025)

https://www.credly.com/badges/4fa058b0-6a77-4231-aac9-4427ed9e4636/public_url

● Cloud Architecture Basics – Understanding AWS global infrastructure, regions, and availability zones.

●AWS Services Overview – Familiarity with core services like EC2, S3, RDS, Lambda, and IAM.

●Security & Compliance – Knowledge of AWS security best practices, shared responsibility model, and compliance frameworks.

●Billing & Cost Management – Ability to use AWS Budgets, Cost Explorer, and pricing models.

●Networking Fundamentals – Understanding VPC, subnets, security groups, and AWS networking basics.

●Cloud Economics – Awareness of cloud benefits like scalability, elasticity, and cost efficiency

Junior Penetration Tester (Sep 2023)

https://tryhackme.com/p/sshahicodes

●Studied principles of security, as well as penetration testing fundamentals. Gained hands-on experience with Web Hacking and learned about Subdomain Discovery, Authentication Bypass, IDOR, File Inclusion, SSRF, XSS, Command Injection, and SQL Injection.

●Gained hands-on experience with Burp Suite Community. Learned Repeater, Intruder, Other Modules, and Extender.

●Network Security Fundamentals: Learned Passive Reconnaissance, Active Reconnaissance, Nmap Host Discovery/ Port Scans/ Advanced Port Scans, and Networking Fundamentals.

●Metasploit Exploitation and Meterpreter Labs exercises.

●Windows and Linux Privilege Escalation activities.

Google Cybersecurity Professional Certificate (July 2023)

https://coursera.org/share/2bb121b24fbf10afb266290bd78beb4b

●Network Security – Understanding firewalls, VPNs, and intrusion detection systems (IDS).

●Threat Detection & Mitigation – Identifying vulnerabilities and responding to cyber threats.

●Security Information & Event Management (SIEM) – Using SIEM tools for monitoring and analysis.

●Python for Cybersecurity – Automating security tasks and analyzing logs.

●Linux & SQL – Manage security configurations and query databases for security insights.

●Incident Response & Risk Management – Handling security breaches and implementing mitigation strategies.

Bachelor’s Degree, Computer Science

University of Texas at Arlington

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