Quality Assurance Process Improvement
Resume:
Cover Letter
From; James V. Garner
To; Human Resource
Date;
Attention; Dear Sir or Madam,
I’m an experienced resource manager with an extensive background in Quality Management, process improvement and manufacturing engineering. My background extends some thirty-five years, and over fifty-six different types of organizations ranging from 5,000 to 350 employees. In that time, I have worked with senior company executive and high-level manager, project teams and managed individual business and manufacturing units within various manufacturing, commercial, and government agencies all of which produce products from aerospace, commercial airplane to robotics. The expertise that I would bring are detailed in my version of your requirement elicitation, and are as follows;
1.A strong program manager with proven experience in developing new engineering component’s and products used in the automotive, aerospace (strategic & tactical), federal and commercial information systems industry over the entire life-cycle.
2.Solid manufacturing background in aerospace, industrial components, aircraft manufacturing, CNC machining, Pump design and manufacturing, composite/plastics engineering and manufacturing.
3.Extensive experience in Quality Management, task management, process improvement, project management, requirements and cost management while working closely with cross-functional teams
4.Offering more than 35 years of product engineering, LEAN manufacturing, GD&T inspection, physical and chemical testing and qualifying products used in a multitude of Government and commercial industries
5.Since retiring in July of 2015 in Garden Valley, Idaho I’ve managed to stay very busy. I have worked at Garden Valley Lumber mill, All Seasons Landscaping and teaching Martial Arts at a local Senior citizen center. So please look past my age and look closer at my accomplishments. I’d like to discuss also with you my experience in depth, and value I will bring to your company as I have done so ofter in the past.
You can contact me in the coming days to arrange an up-front meeting, or call me at your convenience to discuss further your needs and my experience. Thank you for your time and consideration.
Sincerely,
James V. Garner
EDUCATION:
B.S. Degree in Business Management
California Coast University
Santa Ana, CA.
Graduated; June 2011
Other Courses and Certifications:
Over Sixty-three credited hours of secondary training in SEI-CMM Based Appraisal for Internal Process Improvement (CBA IPI), Facilitated Training Sessions in Requirements Management, Risk and Configuration Management, Lean Tools, including Six Sigma and JAD/RAD training sessions.
Certifications:
Certified Professional, Pragmatic Enterprise Architecture Framework (PEAF)
Certified Federal Contract Management (CFC), Villanova University
Certified Quality Analyst (CQA), Quality Assurance Institute (QAI)
Certified Software Test Engineer (CSTE), Quality Assurance Institute
SEI/CMM CBA-IPI Assessors Certificate
CAO/CTAC Lead Assessor Certification
AS9100D and IATF16949 Certification
ISO 9000:2005 Lead Assessor with Perry Johnson, Inc.
Total Quality Management (TQM), American River College
ANSI/IEEE Certified 45.2.5, Nuclear Engineering
Certificate Quality Engineer, National University
SAIC Software/System Test Tools & Methods Certification
SAIC Software Engineering Certification
SAIC Software Project Management Certification
SAIC Quality Assurance Management Certification
SAIC Risk/Requirements Management Certification
SUMMARY OF EXPERIENCE:
Offering over thirty-seven years of Quality Assurance Management, Change Management, and Project Management within several different types of manufacturing environments, such as; weapons delivery systems, medical manufactures, state and local agencies, auto manufactures, and government/commercial contract manufactures. With an additional twenty years of experience in Quality Assurance Engineering/Analysis in Government DoD (tier1) suppliers of commercial / defense aircraft and space applications, Air Force and Naval weapons delivery systems, and DoD communications software deployments, Business Process Re-engineering projects. Extensive experience in metal fabrication, metal extrusion, plastics injection molding, composite layup, and electrical component manufacturing / assembly.
Over twenty years within the Software/Systems Life-cycle and process improvement strategies, and assessment methodologies, such as: SEI/CMM, version 1.1, SEI/CMMi, ISO/IEC 15504 and IEEE Standards; specifically specializing in DOD contracts analyzing software/system platforms, such as: UNIX, Sun Solaris, Windows 10, DOS, 95/98 NT/2009/XP. Analytical expertise in software languages, such as: ADA, COBAL, FORTRAN, C, C++, Java, PL/SQL, and HTML. XML and Visual Basic.
Over fifteen years’ experience working in composites, plastics, ceramics, metal-forming, welding, castings, metallurgy, electronic components, electrical / pneumatic pumps, airframe components; flight engineers panel, wing skins, structural components, space applications and electronic equipment.
Highly proficient in Military and Industry Standards, such as; ISO9000:2008, AS9100D, ISO/IATF 16949, ISO 13485:2003, API 610, ANSI-B73.1,CFR 11, 820, DSLAM, NAV-Star, NAV-Sea, ASTM, AME, ASME Y14.5, DOD, SAE, APICS, FAR and DFAR clauses and IEEE Standards.
Expertise in using process/product modeling/software test tools (Pega, Troux, Case Wise, SQA, SOAP, Load Runner, Mercury Interactive tools and Rational™ Clear Quest and Clear Case) during unit, integration and system testing / inspection / analysis of complex medical analysis equipment, aircraft avionics software / systems, data storage warehouse, weapons delivery systems, military logistics systems.
Highly experienced in Six-sigma, LEAN tools, root cause analysis and working in programs such as; SAP / Syspro / Minitab and Excel spreadsheets, collecting data for 8D, Advanced Product Quality Planning (APQP), CAPA, Event Modeling, and Statistical Process Control (SPC), Lean Manufacturing, Six-Sigma, SAE-APQP, Software/System Functional Analysis, Team Software Process (TSP), and Integrated Process Reviews (IPR’s).
Professional experience in Project Management Institute (PMI) Software Developmental life cycle management functions, i.e., Requirements Management, Configuration Management, Risk Management, and Software / Systems Application Development Life Cycles, Release Management, Change Management, Business Process Re-engineering,
Extensive government contract and proposal generation based on the states multi-service awarded contract for Information Technology Software/System project, large state legacy software system projects, strategic / tactical software defense systems, and various commercial contracts.
Certificate trainer in Team Building, Six Sigma, Lean Manufacturing, Software / Systems Engineering Practices, Project Management Configuration Management, Process Improvement Strategies and building teams using Structured Social Tools and theories.
PROFESSIONAL EXPERIENCE:
Delegata Consulting, Sacramento, CA: February 2013 – July 2015: Contractor Enterprise Architect
My initial task involved developing and implementing strategic business plans for Enterprise Architecture (EA), Enterprise Information Architecture (EIA) and Enterprise Solutions Architecture (SOA) with the Saudi Government attached to Ministry of Labor in Riyad, Saudi Arabia.
Working to institutionalize Enterprise Architecture on Microsoft Share point plate form, which housed the collective individual records for the Saudi labor force. Structure the architecture to collect listings for the Department of Licensing, Educational
Highly experienced developing strategic planning, EA governance, selecting EA tools, capturing EA requirements/risks, tracking enterprise debt, and establishing strategic investment boards and leading technical committees.
Highly skilled in Business/Solutions Analysis, Event Modeling, Use Case Modeling, conducting Structured Walk troughs, Presentation Skills in Storyboard, JAD/RAD Sessions, Requirements Management and Enterprise Architecture Training.
My final task was to oversee the new improved software/hardware development plate form for the California Public Employees’ Retirement System CalPERS.
Paragon Products; Folsom, CA: May 2012 – February 2013: Quality Assurance Consultant
Assigned as a contractor to develop a Quality Program for the design, development and production of series 3 electrical / pneumatic pumps for the railroad industry.
Duties/Responsibilities: Design and Develop a quality assurance program where suppliers, production and facilities comply with planned program directives and customer requirements for manufacturing electrical / pneumatic pumps. This required a staff of trained quality inspectors, engineers and support staff which included:
Conduct audit into suppliers capabilities in CNC machining, Castings production, electrical component design, development and production capabilities.
Developed procedures and processes designed to enhance the efficiency of the production cycle, supplier quality and enhance production capabilities. Develop process that meet all standards including; API 610, API 685 and ANSIB73.1
AAR Aero-structures and Interiors, Sacramento, CA: June 2010 – May 2012; Quality Assurance Manager
Assigned as a contractor as the Program Quality Manager. Designed and developed quality infrastructure within an airframe composite manufacturer. AAR is a (tier 1) supplier of complex-ed composite / aluminum fabrication and structural components for aircraft, weapons delivery system, and space applications.
Duties/Responsibilities: Trained and managed a staff of eight, one Quality Engineer, two technical programmer/operators and five inspection personnel. Conducted customer communications through design reviews (PDR / CDR), on-site visits, high-level management meetings, which includes:
Conducted contract review, system design reviews and conducted requirements elicitation strategy meetings. Implemented a customer communications strategy and planning session designed on Lean Principles. Orchestrated requirements facility audits management and elicitation strategy that initially reduced the overall delivery costs.
Implemented custom solutions to Lean Manufacturing, developed metric dashboards and statistical process control using various software tools. Customized the operational/functional layout of the facility and acquired qualification status from the customer on several special coating processes, metals testing, composite wet lay-up processes, and hardware installation.
Spearheaded the development of a strategic investment board designed to plan, implement, and deliver strategic improvements throughout the organization. Retain the organizations AS9100D, IATF16949 and NADCAP certifications and qualifications for carbon fiber lay-up, Autoclave curing, CNC machining, A-Scanning Ultrasonic inspection, and mechanical / physical materials testing. Was involved in developing and securing MIL-STDs testing and environment controls.
Inputted detailed information within the customers portal for delivery of completed products. Reporting First article reports, certifications for qualifications, PFMEA / DEFMA, carrier and delivery information, and shipping bills of laden.
ITW Rippey Corporation, Sacramento, CA: September 2009 – June 2010, Technical Quality Assurance Consultant
Assigned to install and operate an InFinity/SAP/UniPoint Software Systems throughout the organization. Performed application development and administrative enterprise alignment using various software tools, administrative protocols, physical installed applications, built class models and integrated table designs to specifications.
Duties/Responsibilities: Design, Install and Implement application strategies using an Enterprise Resource Management (ERP) System throughout the entire organization. Developed and implemented the technology, architecture, and solution strategies while building the application software process control system (SPC) within the manufacturing PVA component
Implemented PEAF-EA framework models while building the application system/solutions architecture. Constructed governance enterprise vision/mission, class models and application architecture strategies for all of ITW East and West coast region.
Develop customized applications in SAP / InFinity QS SPC software programs and data entry screens throughout the manufacturing, and development of several process QA models. Assigned as the system architect in an Enterprise Inventory Management System and Data Administrator
Provide insight into the development of Key Process Indicators (KPI) in manufacturing processes, finance, QA, applications, and engineering functions. Improved the overall manufacturing component by implementing strategies for improvement based on SPC results
Provide detailed Six-Sigma process modeling of manufacturing processes, using SIPOC models, process flow-charting, and business rules and developed the Strategic Goal strategy sessions with key executives.
J & C Solutions LLC, Sacramento, CA: June 2000 – 2009, Managerial and Technical Consultant.
Duties/Responsibilities: Developed dynamic technical consulting services by establishing the Software Process Improvement Network (SPIN) at Intel in Folsom, CA. Training on SIE / CMMi in assessment profiles, such as: ISO/IEC 12207, ISO / IEC15504 Spice, IAFT16949, AS9100D by utilizing the Advanced Product Quality Planning practice methodology was also provided.
Provided technical assessment profile training to executives, customers and other stakeholders. Established a forum for the development process assets, process artifacts utilizing the standard appraisal methods such as SCAMPI A-C, ASPICE and CORBIT
Worked with the automotive industry leaders, such as: Parker Hannifin, Society of Automotive Engineers (SAE), Chrysler and others developing governance and strategic initiatives utilizing the CMMi, IOS / IEC 15504-2
Presented working models, charts and graphs that represent the overall assessment road map for development of process assets, procedures, and developmental models.
Northern California Injection Molding (NCIM), Sacramento, CA: September 2006 – July 2009, Quality Assurance Manager. NCIM is a (tier-1) supplier to Parker-Hannifan diesel truck manufacturer located in Stockton, CA.
Duties/Responsibilities: Assigned to develop an ISO 9001:2008 and ISO/IATF-16949 Quality Management System (QMS) in a highly complex-ed plastics injection molding and wet layup processes, and CNC machining manufacture that supports the automotive, aerospace, telecommunications, and medical industry.
Developed ISO 9001:2008, ISO 13485:2003, and ISO/IATF 16949: Quality Management System (QMS) for both a plastic manufacturer and to the CNC machine shop. Implemented GD&T (ANSI Y14.5:2009) for surface plate using Mitutoyo Vision System 6v pro and trained two technical staff and seven in-process inspectors.
Trained and supervised a technical staff of one Process Engineer, one CMM technician, and ten inspectors in, audits/reviews, metro logy practices, CMM operations and surface-plate inspection techniques, and process improvement techniques.
Established a coordinated testing/inspection session during mold testing of production parts. Initiated product design reviews of key characteristics of molded Advanced Product Quality Planning (APQP) Lean Manufacturing, PFEMA, DFEMA and prepared PPAP documentation for delivery of completed products.
Meta Vista LLC, Sacramento, CA: June 2003 – June 2005, Senior Project Manager Consultant assigned to several IT technical projects.
Duties/Responsibilities: Assigned to review and analyze the existing data storage and architecture for virtual relocation.
Assigned to Wells Fargo Commercial Banking, Roseville Cassie-Hill Data Center as a Software/Systems IT Consultant in the functional and business case analysis of software/systems data storage relocation and financial business-case analysis.
Performed extensive business analysis in IT software/system infrastructure, functional system requirements analysis, storage capabilities, systems storage capacity, system integration, developing business-case justification, cost benefit analysis, and strategic implementation strategy.
Provided the executive sponsors with a selection of multiple alternatives based on surveys from other organizations, findings for current practices and procedures, reviews, and audits of key personnel, which will evolve into the detailed feasibility study report.
Duties/Responsibilities: Also assigned as a Quality Assurance Analyst to perform in depth business analysis and develop a feasibility study and comparative analysis of software distributed systems.
Assigned to California Department of Social Services (CDSS) as a Quality Analyst for the review of a Relational Data Base Management System (RDBMS) built by Electronic Data System (EDS) for a Global Solutions Management System for CDSS. The investigation was to compare the existing program contract requirements to the existing system and make our recommendations to CDSS.
Performed structured analysis of RDBMS of class database structures, reviewed financial reports/records, conducted reviews and audits of vendor storage files, procedures, and database architecture. Reviewed application software procedures, software plans and procedures, investigated developmental techniques and specific database objects and prepared written reports.
Analyzed EDS compliance to SEI-CMMi Key Process Areas (KPA’s), Project Management Processes, Engineering Build Practices, Investigated Software Engineering Processes, Configuration Management and developed a comparative feasibility report.
Tek Systems Consulting Group, Seattle, WA: December 2002 – June 2003, Senior Project Management Consultant.
Duties/Responsibilities: Develop a Configuration and Change Asset Management function for large-scale software/systems data storage facility.
Assigned to WorldCom/Verizon Government Markets Contracts Group as a Senior Project Consultant for the development of an Asset /Configuration and Change Management system, which was designed to support the RUP/Remedy Configuration Asset Management Tool Suite. Managed a team of twelve engineering and technical staff in an effort of analyzing size and storage capacity of a large Enterprise-wide Data Center.
Developed project schedules to incorporate the refinement of the project system requirements collection activity, software/system asset requirements, integrated hardware/software system analysis, work flow assessment and design, process design of systems, tool mentoring, tool administration, and software/system migration.
Booz-Allen & Hamilton Consulting Services, Sacramento, CA: February 2001 – November 2002, Software Quality Assurance Manager Consultant.
Duties/Responsibilities: Managed the Quality Assurance practices for the review of a State-wide software/systems platform for the collection, retrieval, and distribution of Child Support Services for fifty-eight counties.
Assigned to California Child Support Automation System (CCSAS) Project as the Quality Assurance Manager. Supervised a team of six quality analysts in the implementation of a Quality Assurance program for the development of a Statewide California Child Support Automation System (CCSAS).
Led stakeholder meeting with the Franchise Tax Board (FTB) software/systems engineering group. Conducted feasibility studies of system architecture of business use case requirements, software change management processes, developed a feasibility study reports (FSR), implemented a risk management system, and reviewed project management plans, system configuration management plans, and developed a cost comparison and financial study report, which included all fifty-eight counties for the development of Solicitation for Conceptual Proposal (SCP).
Led the FTB administrative, technical, and support staff in the use of Lean Analysis tools and techniques:
Performed structured walk-throughs of their enterprise architecture, made suggestions on improving the existing architecture by providing a modeled approach to architecture.
Performed Software Quality Assurance reviews and audited procedures, peer reviews and structured walk-throughs of products/processes.
Developed and managed the SEI-CMM Software Acquisition Process Group (SAPG) through various stages of Request for Proposal development.
Jointly performed Software/System audits, reviews and walk-throughs on several products, processes, and techniques
Led the Software Engineering Group in JAD/RAD sessions, Requirements Design Analysis, and collection.
Interfaced with other state agencies during meetings for Internal Process Reviews (IPR’s), Director Board Meeting and status reporting, Franchise Tax Board (FTB), Department of Child Support Services (DCSS) and Department of General Services (DGS).
Cap Gemini, Ernst and Young Consulting Services, Sacramento, CA: June 2000 – January 2001, Senior IT Project Consultant.
Duties/Responsibilities: Assigned as the Project Manager responsible for the integration of several Software/Systems development projects. Led several teams in the development of an EA maturity assessment model and metrics program.
Assigned to Sprint’s Western Billing Services WBS as Project Manager for the Project Development and Operations Group. Primary duties included supervising a staff of eight analyst and technical developer assigned to support the applications development for billing within a UNIX/Sybase client environment for direct phone and cellular billing.
Managed a develop team in a full systems/software life-cycle development activity, which developed software application projects; enhanced account-billing service, customer service management, developed system requirements management and software/hardware acquisitions, for wireless customers.
Technical Lead for concurrent Voice/Data communications Services, paging, and Channel SMS feature; led an implementation team of five engineers in support of products, instituted network up-grades, initiated software/system integration testing procedures; and created customer reference documentation.
Ciber Technical Consulting Services, Seattle, WA: April 1999 – June 2000, Senior Software/Systems Technical Consultant.
Duties/Responsibilities: Assigned as an IT Technical Lead on software development projects and provide a systematic approach to Project Management and Software Development Practices.
Assigned to Hardware.com as an IT System Architect. Primary function was to analyze the development and system process architecture within a web development (Java, Pearl, and HTML) ASP.Net IDE environment built on a UNIX/Windows NT operating platform providing interactive web access.
Also spread headed the developed activity of a Project Management Office (PMO), Configuration/Change Management function, developed a Quality Assurance/Integration Testing function, and Software Engineering Application Methodologies hierarchy using EA Frameworks (TOGAF), and enhanced the use of Object Oriented methodology and tools, such as: Extreme Programing, Rational Unified Process (RUP), develop processes built around Visual Studio, Mercury Test Tools and configuration in PVCS.
Assigned to AT&T’s National Data Center Operations (NDCO) organization as a Senior Systems Architect and System Asset/Configuration Manager. Primary duties included the refinement of the asset and configuration management functions within an enterprise wide call center for all the cellular billing within a UNIX/Oracle/AS400 multiple server environment.
Assigned to develop an asset/configuration/change management system utilizing JD Edwards Asset Management tool suite. Developed access 2000 PL/SQL database which was used as their change/configuration management system.
Bridgeway Corporation, Seattle, WA: November 1998 - February 1999, Senior Management Consultant
Duties/Responsibilities: Assigned as a Senior Management Consultant with Bridgeway Corporation, developed and implemented program management disciplines and provided technical expertise on several applications in the Gateway MLM/CNM/UNIX/Sun Solaris System.
Also, developed and implemented technical process methodology using the Software/Systems SEI/CMM framework for process improvement, which upgraded work-flow management.
Conducted an internal assessment using the SEI CBA/IPI framework as methodology for identifying process improvement strategies and evaluating the current culture. In addition to the organizational process improvement development activities, he organized software/system testing processes, Web application development practices, network operating processes and testing practices.
Led a team of developers and software engineers in analyzing the technical aspects of Web/Java/CNM browser/TCP/IP/Ascend Frame Relay Switch architecture built on a UNIX platform. Conducted analysis of class objects, built testing plans and procedures, audited, and reviewed system performance and developed integration plans.
BEST Consulting - Boeing Commercial Airplane Group (BCAG-IT), Seattle, WA: September 1997 - August 1998, Senior Software/System Process Consultant. Boeing is a (Tier-1) Supplier for Commercial and Government use.
Duties/Responsibilities: Worked with the Boeing Commercial Airplane Division Group (BCAG) and Boeing Aerospace Group (BASG) as a Senior Strategic Consultant in Software Engineering Process Management Practices.
Primary role was to lead the efforts of other Software Engineering Process Group (SEPG) and support the Management Steering Group (MSG) in the achievement of a SEI/CMM level 2 & 3 maturity rating for four separate Boeing Software Process Groups (space applications, airplane division and logistics support).
Served on the Boeing BCAG SEI-CMM SEPG/MSG as a lead trainer, developed structured training sessions in Software Quality Assurance methods and practices, Configuration/Change Management, Project Management process, software/systems engineering development processes, Project Planning, Requirements Management and Software Engineering Processes.
Trained the functional organizations towards building their Process Assets Library (PAL), Software Process Development Practices towards a successful SEI-CMM Maturity Level III assessment. He also provided individual team training of the SEI-CMM Key Process Areas (KPA’s), Team Software Process (TSP), System Engineering Practices, Total Quality Management Practices, and others.
Trained the stakeholders and support staff in the integration effort for a single-wide enterprise architecture modeling effort of all four system/application groups. Using the DODEAF framework, constructed conceptual models of the enterprise architecture at the application and physical layers and presented them to the stakeholders for further abstraction.
Conducted consultation during SEI/CMM software assessments, appraisals, project review, project status meetings and training sessions.
Had a strategic role in developing Enterprise Architecture and Strategic Development Strategies to corporate executives, SPEG Team Members and conducted several seminars.
Science Applications International Corporation (SAIC), Sacramento, CA: March 1995 - September 1997, Senior Quality Assurance Engineer/Analyst. SAIC is a strategic government (tier-1 supplier) contractor that supports Software/Hardware applications and products to the Government.
Duties/Responsibilities: Served as a senior member of SAIC’s program management staff.
Primary role involved the development and implementation of software/system quality plans, conducted reviews and audits of key software and metal components, develop test plans, test scripts, and functional software procedures that were used to maintain a measure of performance for product/process quality, and conducted Hw-SW Integration Testing, Functional Validation Testing and Field/Qualification Flight Test Support.
Secondary role involved project oversight of Quality Assurance functions on the following projects:
F-17 Stealth Fighter Program weapons systems software upgrades -assigned as the senior quality engineer, provided software quality analysis oversight for the F-17 weapons software system upgrades. Working with a focus team, provided quality analysis into the Initial performance of flight control system, weapons delivery programs, navigation systems and cockpit weapons and flight control programs and modifications to up-grades.
F-111B Fighter Bomber Flight simulation program-assigned as a Quality Engineer in the development of software/system technical plans, quality plans, audit plans, which support effort for the development and up-grades of software/systems for the F-111B simulation. Provided functional requirements analysis and software architecture design of embedded software data structures (Motorola VME M68040 and Intel 80486/386, 8080, and 8085), provided support in the requirements gathering, analysis and reporting.
AFTAC Nuclear Debris Collection & Analysis Software Design and Development Support -assigned as the Project Quality Manager for three other software/hardware-related contracts. One of these was the. This project required an extensive evaluation for the Re host of the Nuclear Measurement System called MEDUSA developed in Oracle PL/SQL RDBMS. These Standards and practices had to be up-graded to the current Air Force Technical Applications Center (AFTEC) by implementing new practices by; improving Oracle data-base account records, updating developmental standards and specific database class objects.
California State Department of Motor Vehicles (DMV) -assigned as a Technical Process Lead providing
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