Program-Project Management Coordinator/ Manager

PAMELA J. MORGANROTH

210-***-**** ************@*****.***

EXECUTIVE SUMMARY

Skilled and results-driven Management Professional with a diverse background and broad range of proven skills that include the ability to:

● Function as Program/Project Manager and consistently deliver expected results through the ability to orchestrate the activities of multidisciplined team members and maintain open communications with all stakeholders and vendors.

● Utilize effective analytics skills to identify deficiencies in processes and develop process improvements that optimize the use of human and capital resources.

● Adapt quickly to challenges and implement the use of technology to ensure meeting Key Performance Indicators (KPIs).

● Provide team leadership and mentoring that ensures team members actively participate in supporting processes that are focused on meeting KPIs. EDUCATION

Bachelor of Business Administration, Minor in Management, University of the Incarnate Word, San Antonio, Texas.

Professional Development:

● Certified Associate in Project Management (Anticipated Completion: June 2025)

● Google Project Management Certification

● Project Management Ready Certification

● Lean Six Sigma Greenbelt Certification

● Human Resources Generalist Certification

TECHNICAL SKILLS

● Proficient in the use of Microsoft Office and 365 (Word, Excel, PowerPoint, Access, OneNote, and Outlook), SharePoint, Salesforce, LexisNexis, VMware, SAP/ DMS/ MDS/ LMS systems, and Zoom.

CAREER ACCOMPLISHMENTS

CITIBANK, San Antonio, Texas 4/22 – 8/24

ANALYST – Successfully completed a long-term contract that involved comprehensive analysis of high-risk claims in the Fraud Department.

● Identified areas of operation that would benefit from process improvements and made recommendations to senior management that were adopted across the enterprise.

● Used Microsoft Office suite, LexisNexis to research claims and prepared comprehensive reviews for senior management action.

● Consistently met KPIs for productivity and accuracy. TELEPERFORMANCE, Salt Lake City, Utah 9/21 – 4/22

ASSET REVIEW ANALYST – Contracted by the company to function as Project Lead for asset risk review projects.

● Used CoinBase’s DASAF and Costa tools including Microsoft Office suite to identify, categorize, and remediate risks.

● Collaborated with team members and other stallholders to develop and implement remediation strategies that ensure regulatory compliance. PAMELA J. MORGANROTH PAGE 2

ARTECH, LLC, Morristown, New Jersey 3/21 – 9/21

PROJECT MANAGER – Completed a six-month contract with IBM team member partnership and managed New York State Pandemic Unemployment Claims.

● Successfully met KPIs for project deliverables by providing the leadership that created a unified and focused team.

● Utilize SharePoint and VMware to coordinate meetings and transfer of confidential information in compliance with client requirements. RANDSTAD PERSONNEL, San Antonio, Texas 1/19 – 6/19 PROGRAM SUPPORT CONSULTANT – Met all KPIs for this on-site contract position at Argo Group Insurance Claims Operations Department.

● Collaborated with cross-functional and multi-level managers and teams to ensure compliance for Medicare-related injury claims.

● Developed and implemented process improvements for reporting by revising department metrics by creating pivot tables using Excel and other Microsoft Office programs.

− Streamlined compliance tracking and significantly increased risk analysis accuracy.

● Constructed an ISO Weather Catastrophe Bulletin tracking Excel Spreadsheet that facilitated stakeholder communications, improved timely mitigation responses, and met KPIs established by the Operations Manager.

SAN ANTONIO WATER SYSTEM, San Antonio, Texas 10/13 – 5/18 Established a strong record of performance that was highlighted by selection to positions of increased challenges and responsibilities that included: RISK DEPARTMENT ANALYST – Conducted comprehensive KPI Analysis and developed/ implemented process improvements that optimized risk claims processing using Hansen/INFOR and iVOS.

OPERATIONS ADMINISTRATOR – Selected by the Chief Operating Officer to revise the existing Regulatory Compliance Program that affected over 50% of the company staff.

● Rehabilitated the existing regulatory compliance process, developed and documented new processes, driving operational improvements and ensured credentialing complied with the Texas Commission on Environmental Quality.

− Created 13 User License Guides that were uploaded to the organization’s Website and included resource hyperlinks for quick knowledge access.

− Developed an Excel spreadsheet for Purchase Order and invoice lifecycle processes.

● Successfully initiated new Training Vendor initiatives and used an Access Database to streamline enhancements for reporting and staff training schedules.

● Functioned as Project Lead for a full lifecycle vendor selection and training project for the H2Oaks desalination plant launch.

HUMAN RESOURCE ASSISTANT – Participated in cross-functional projects that supported various HR functions with a focus on improving operational efficiency.

● Successfully worked as part of a team that developed and delivered training curriculum on multiple topics.

− New programs achieved a significantly improved participation rate.

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