Customer Service Business Development

BOKIN OLADEJI MOSES

Ikorodu, Lagos

Phone: +234********** Email: *****************@*****.*** http://linkedin.com/in/moses-bokin-7b5638171

PROFILE SUMMARY

Highly dedicated and result-driven professional with over 7 years of extensive experience in customer service and sales roles. Demonstrated ability to cultivate and maintain strong customer relationships, increase sales, and deliver exceptional service. Proficient in leveraging interpersonal skills to enhance customer satisfaction and drive business growth. Adept at utilizing problem-solving abilities to address customer concerns promptly and effectively. Experienced working in fast-paced environments and achieving sales targets consistently. Recognized for strong communication skills, leadership abilities, and a commitment to achieving company objectives.

SKILLS HIGHLIGHTS

Excellent communication skills

Customer Relationship Management

Critical Thinking skills

Interpersonal skills

Client Onboarding

Process Improvement

Conflict Resolution

Account Management

Product Knowledge

Problem Solving

Leadership

Metrics Sales Reporting

Team Collaboration

Sales Strategy and Execution

Time Management

WORK EXPERIENCE

PWAN Homes. August 2024 – Present

Business Development Executive

•Developed and implemented successful sales and marketing strategies resulting in a 20% increase in revenue

•Successfully built and maintained relationships with key clients, leading to a 30% increase in customer retention

•Identified and pursued new business opportunities, resulting in a 15% expansion of the client base

•Managed a team of sales professionals, providing guidance and training to improve overall performance

•Collaborated with the marketing team to create effective promotional materials and campaigns

•Provided regular reports and updates on sales performance and market trends to senior management.

•Negotiated contracts and agreements with clients and partners to secure profitable business deals.

Tools and Technologies: Google Suite, MS Office Suite (Excel, Word, Outlook, Teams, PowerPoint), Zoom.

JohnField Services Ltd. May 2020 – July 2024

Customer Service and Sales Supervisor

•Increased customer satisfaction scores by 35% through the implementation of a comprehensive training program and regular performance reviews.

•Drove sales growth by 18% year-over-year by developing and executing targeted sales strategies.

•Resolved escalated customer complaints and issues, achieving a 90% resolution rate within the first contact.

•Utilized CRM software to track customer interactions, analyze data, and identify opportunities for service improvement and upselling.

•Conducted weekly team meetings to discuss performance metrics, share best practices, and set sales goals.

Tools and Technologies: Google Suite, MS Office Suite (Excel, Word, Outlook, Teams, PowerPoint), Zoom.

PlayMock December 2019 – April 2020

Sales Supervisor

•Directed and supervised a team of 15 sales associates, providing guidance, training, and performance feedback to foster a productive work environment.

•Monitored sales performance metrics and KPIs, adjusting tactics to meet and exceed targets consistently.

•Implemented sales strategies and promotional campaigns that boosted monthly sales by 30%.

•Evaluated sales staff performance, leading to a 20% increase in sales goal achievement.

•Conducted regular inventory audits and managed stock levels to optimize product availability and minimize shrinkage.

Tools and Technologies: Google Suite, MS Office Suite (Excel, Word, Outlook, Teams, PowerPoint).

MTN April 2017 – December 2019

Customer Care Representative

•Delivered exceptional customer service by identifying and assessing customer needs, promptly addressing inquiries, resolving complaints, and providing product information, resulting in a 95% customer satisfaction rate.

•Generated over 200 sales leads, contributing to a 15% increase in overall sales.

•Built sustainable relationships and trust with customer accounts through open and interactive communication, improving retention by 10%.

•Trained and mentored new customer service representatives, improving team performance and efficiency by 20%.

•Collaborated with the sales team to upsell and cross-sell products, contributing to a 25% increase in store revenue.

Tools and Technologies: MS Office Suite (Excel, Word, Outlook, Teams, PowerPoint).

EDUCATION

•B.A Computer Graphics 2013

Ambrose Alli University, Ekpoma, Edo State.

REFERENCES

Available on request.

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