Customer Service Truck Driver

FLOYD MCMANUS

**** ******* **** *** ***, Forestville Maryland 20747

Cell: 202-***-**** Email: *************@*****.***

Professional Summary

Organized and reliable Truck Driver with over 20 years of experience in the transportation and delivery industry. Demonstrated ability to deliver goods on time, adhere to safety protocols, and maintain excellent customer service relationships. Proven track record in navigating routes efficiently, managing time effectively, and ensuring incident-free deliveries. A quick learner with strong management potential, adaptable to varying schedules, and skilled in managing large deliveries and inventory control.

Key Skills

• Inventory Control & Warehouse Management

• Money Handling & Customer Service

• Excellent Judgment & Decision-Making

• Safety-Conscious & Trained in Safe Driving Techniques

• Route Planning & Geographical Expertise

• Professional Demeanor & Multitasking

• Flexible Schedule & Overnight Runs

• Perfect Attendance & Excellent Time Management

• Comfortable Operating Large Vehicles & Equipment

Professional Experience

Lead Mail Delivery Truck Driver (GSA & Military Bases)

Government Services Administration Contractor

Glencor Services – Clinton, MD

June 2017 – Present

• Safely and efficiently deliver mail and packages to federal buildings, military bases, and airports, ensuring timely service within strict security and regulatory guidelines.

• Operate delivery vehicles while adhering to all safety protocols, ensuring secure handling of sensitive and classified materials.

• Maintain federal security clearance, granting access to restricted areas within military bases and government facilities.

• Coordinate with GSA and military personnel to verify delivery schedules and ensure accurate and timely distribution of mail.

• Monitor vehicle condition, ensuring it is in good working order, and complete all required documentation in compliance with federal regulations.

• Develop and follow optimized routes to maximize efficiency and on-time delivery, considering base-specific security procedures and traffic conditions.

• Maintain excellent customer relations by providing professional, reliable service to federal agencies and military personnel.

• Comply with all safety and operational regulations specific to federal facilities and military base environments.

Food Service Delivery Driver

LSG Sky Chefs Inc – Washington, DC

March 2012 – June 2017

• Maintained food safety standards and adhered to sanitation policies.

• Managed inventory while tracking incoming and outgoing stock, and maintained detailed records.

• Ensured professional and courteous customer service, upselling products when appropriate.

• Operated kitchen equipment, ensuring food was prepared and delivered safely.

Delivery Truck Driver

MTW Distributors – Washington, DC

January 2008 – August 2012

• Developed and executed delivery routes ensuring on-time and safe delivery to residential areas.

• Delivered packages promptly, achieving a 90% on-time shipment rate.

• Picked and delivered stock per route specifications, adhering to pick sheets and inventory records.

• Ensured customer satisfaction through reliable delivery service and effective problem-solving.

Delivery Truck Driver

DHL Express Service/Point – Washington, DC

2000 – 2008

• Transported freight, liquids, and materials locally and over long distances while ensuring safety and efficiency.

• Managed the loading and unloading of freight, ensuring safety standards were met and risk minimized.

• Established strong customer relationships, ensuring satisfaction with deliveries.

• Maintained accurate DOT log books and safety documentation, reporting any vehicle malfunctions.

• Ensured compliance with all federal, state, and local transportation regulations.

Education

• High School Diploma (1987) – Howard Dilworth Woodson High School, Washington, DC

Certifications & Training

•DHS Clearance

•Defensive Driving Training

•DOT Certification

References and Employer Contact

Available upon request.

Contact this candidate