Front Desk Customer Service
Resume:
Djuna Mattocks
Elementary Building Secretary - Princeton City School District
Forest Park, OH 45240
***************@***********.***
To succeed in a responsible role with a company where my experience and knowledge will afford me the opportunity to become a valuable asset and enable me to grow as an employee and person Work Experience
Elementary Building Secretary
Princeton City School District-Sharonville, OH
October 1990 to Present
duties include: Secretary to Principal, AESOP - program used to assign substitute teachers to teaching assignments, Payroll, DASL and ProgressBook - programs used to enter and maintain student information and data, assign class lists, schedules, process report cards, front desk receptionist, greet and assist parents, students and visitors, use Scholar Chip security system, backup to school nurse, miscellaneous office/clerical duties
Guidance Office Secretary - duties include: processing college applications and scholarships for graduating seniors, scheduling visits with college representatives, coordinating monthly jobs fairs, assisting Principal's Secretary with graduation awards, filing, typing letters of recommendations, various letters and memos, purchase orders, special and summer bulletins, answering phone calls, overseeing the office management for the Guidance Office (ie: student workers, greeting college representatives and walk-ins), writing student passes, troubleshooting student's needs, Substitute Coordinator using AESOP and processing payroll for substitutes, assisting Registrar, Attendance Secretary and Switchboard Operator, backup for Data Processing, proficient in Microsoft Office Word, Excel and FileMaker Pro Safety and Security Office Secretary - duties included: dispatcher, processing work permits, answering and troubleshooting calls, processing driver's education certificates, making deposits, issuing/ maintaining keys for entire building, staff and student parking, typing purchase orders, answering and troubleshooting security calls, miscellaneous typing, payroll, coordinating ASEOP by providing substitute teacher coverage for absent teachers, providing and maintaining customer service relationship with staff, parents, students, probation officers, truant officers, police officers and detectives Principal's Office Clerk-Typist - duties included: assisting the principal and his secretary with miscellaneous office duties, assisting with Graduation and Academic Awards, typing, answering phone calls, relief for switchboard operator, calling substitute teachers to fill in for absent teachers, scheduling appointments with parents for parent/ teacher conferences Guidance Office Clerk-Typist - duties included: assisting the Guidance Counselors and Guidance Secretary with transcripts and student cum folders, filing, typing, answering phone calls, customer service and troubleshooting student's needs
Attendance Office Clerk-Typist - duties included: maintaining and overseeing attendance for the school's entire student body (1900+ students) on a daily basis TSC (Technical Service Center) Clerk-Typist - duties included: cataloging and processing all reference materials and videos for school libraries for the entire school district Central Office (Board of Education) Clerk-Typist - duties included: "District Floater" filling in for different clerical personnel throughout the entire school district Part Time Cashier
Kmart-Forest Park, OH
April 2007 to August 2008
Starting salary $7.25
Part Time Cashier/Recovery
Big Lots-Forest Park, OH
March 2002 to November 2004
Starting salary $6.50 and ending salary $7.75
Education
diploma
Finneytown High School - Cincinnati, OH
August 1978 to June 1982
Diamond Oaks Career Development Campus - Cincinnati, OH September 1980 to May 1982
Skills
• Retail sales
• Cash handling
• Microsoft Outlook
• Writing skills
• Communication skills
• Microsoft Excel
• Organizational skills
• Microsoft Word
• Phone etiquette
• English
• Negotiation
• Customer service
• Time management
• Front desk
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