Class A Customer Service

WILLIAM ELAND

Indianapolis, IN ***** 463-***-**** *************@*****.*** WWW: Bold Profile

Happy to share all experiences with my new colleagues, and friends and family! 27691, 18448, 67, 10619, 7553, 71, 20405, 6791, 79, 2282, 1755, 77, 401, 33, 8

• Vehicle inspection proficiency

• Defensive driving

• Safety measures

• Passenger assistance

• Basic computer literacy

• Accident prevention

• Adaptive decision making

• Mechanical troubleshooting

• Emergency response readiness

• Fuel efficiency practices

• Class A CDL

• Cross-cultural sensitivity

• Passengers endorsement

• Traffic rules

• Route navigation expertise

• Hospitality and accommodation

• Air breaks

• Safe driving techniques

• Trip planning

• Customer service

• Problem-solving

• Traffic laws

• Emergency procedures

• Disability awareness

• CDL class A license

• DOT regulations

• Regulatory compliance

• Technical aptitude

• Technology-based navigation

• CDL Class A

• Strong safety history

• Navigation and road safety

• Technology-driven navigation

• Local traffic laws

• Bus maintenance

• Air brake certification

• Defensive driving expert

• Map proficiency

• Impeccable driving record

• Route schedule adherence

• Bus operation

• Teamwork

PROFESSIONAL SUMMARY

REQUESTS

SKILLS

• Time management

• Attention to detail

• Safety-focused

• Multitasking and organization

• Pre-trip inspections

• Clear communication

• Team collaboration

• Elderly and disabled assistance

• Transporting students

• Clean driving record

• Passenger safety

• Safety practices

• Commercial driving

• Inclement weather driving

• Vehicle inspections

• Local traffic regulations

• Route navigation

• Passenger interaction

• Route planning

• Map reading

• GPS navigation

• Fare collection

• First aid

• Conflict resolution

• DOT standards

• Vehicle maintenance

• Physical stamina

• Impeccable safety history

• Local routes

• Teamwork and collaboration

• Dependable and trustworthy

• Passenger service and safety

• Problem-solving abilities

• Multitasking

• Multitasking Abilities

• Reliability

• Excellent communication

• Critical thinking

• Strong working relationships

• Reliable and punctual

• Wheelchair and scooter security

• CPR certification

• Accident avoidance

• Public transit operations

• Organizational skills

• Radio communications

• Defensive driving practices

• Active listening

• Effective communication

• Adaptability and flexibility

• Verbal and written communication

• Commercial drivers license CDL

• Valid Driver's license

• Decision-making

• Emergency situational awareness

• Ability to lift 50 pounds

• Cash handling

• Vehicle safety and maintenance

Motor Coach Operator

IndyGo

Utilized advanced onboard technology effectively for navigation purposes while also maintaining familiarity with traditional map-based routing methods when needed.

•

WORK HISTORY

Contributed to the development of new routes or service offerings by providing valuable feedback from firsthand experience on the job.

•

Reduced accidents and maintained safety records by adhering to company policies and federal regulations.

•

Improved fuel efficiency with careful route planning and consistent monitoring of vehicle performance.

•

Served as a positive ambassador for the company, promoting its brand and services to potential customers during in-person interactions or through social media platforms.

•

Ensured smooth operations, conducting thorough pre-trip inspections and addressing maintenance issues promptly.

•

Delivered excellent customer service by responding to inquiries, resolving issues, and providing assistance as needed.

•

Assisted passengers with special needs, ensuring a comfortable and accessible travel experience for all customers.

•

Navigated traffic conditions skillfully while adhering to established schedules, minimizing delays or disruptions in service.

•

Completed detailed trip reports accurately after each journey, documenting mileage traveled, hours worked, fuel consumption rates, and any incidents encountered during transit operations.

•

Collaborated with dispatchers to communicate route updates or changes, ensuring accurate information was relayed to passengers.

•

Conducted regular safety training sessions for new hires or returning employees, instilling the importance of adherence to company standards and regulations.

•

Supported company initiatives for environmental sustainability, adopting eco-friendly driving habits that reduced carbon emissions.

•

Managed challenging situations calmly and professionally, maintaining positive relationships with passengers and coworkers alike.

•

• Enhanced passenger satisfaction by providing safe and timely transportation services. Promoted teamwork among fellow operators, sharing best practices for safe driving techniques and efficient routes.

•

Contributed to increased revenues by driving additional charters during peak seasons or special events.

•

• Completed pre- and post-trip bus inspections for safe passenger transportation.

• Transported passengers safely along prescribed routes according to tight schedules.

• Kept bus interiors clean and tidy to provide comfortable passenger environments. Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.

•

Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.

•

• Communicated regularly with central dispatch teams to report delays and route changes. Driver

Manager

• Followed all relevant traffic laws and safety regulations.

• Utilized GPS and other navigation tools to plan routes and stay on schedule.

• Achieved safe driving records by consistently following traffic rules and regulations.

• Delivered goods and products to customer on time and in excellent condition.

• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

• Maintained professional and friendly demeanor during deliveries to uphold company reputation. Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

•

Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

•

Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

•

Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.

•

• Demonstrated strong knowledge of geography and local roads for optimal route selection. Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

•

• Coordinated efficient routes to avoid delays and optimize schedules.

• Communicated with customers to provide delivery updates and confirm delivery locations.

• Provided exceptional customer service, addressing concerns and resolving issues promptly.

• Communicated with dispatchers and other personnel to coordinate transportation schedules.

• Enhanced vehicle longevity with regular maintenance checks and repairs as needed. Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.

•

• Kept detailed mileage and fuel reports to track overall fuel costs. Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.

•

Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

•

• Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.

Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.

•

Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.

•

• Obtained signatures from customers upon delivery of goods.

• Generated consistent referrals and repeat business by providing friendly and fast service.

• Answered, scheduled, and responded to reservation calls at specific times and locations.

• Updated logs and tracking documents accurately and according to schedule requirements.

• Loaded and secured items in trucks to avoid damage to parcels during delivery.

• Minimized liability by consistently following road rules when driving.

• Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

• Drove safely in various weather and road conditions to avoid accidents.

• Maintained clean and organized vehicle, enhancing professional image of company.

• Addressed and resolved customer inquiries and concerns, fostering positive relationships. Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.

•

• Enhanced team morale by providing support and assistance during peak delivery periods.

• Reduced delivery times with careful planning and route optimization. Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.

•

Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.

•

• Improved fuel efficiency by implementing strategic driving routes and practices. Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.

•

Provided exceptional service to clients, leading to increased repeat business and positive feedback.

•

• Reduced incidents of late deliveries by implementing effective time-management strategies.

• Improved route efficiency, leading to reduction in average delivery times. Participated in safety training and workshops, applying learned techniques to daily driving practices.

•

Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.

•

• Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.

• Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.

Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.

•

• Enhanced customer satisfaction by providing courteous and efficient service during deliveries. Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record- keeping.

•

• Safely transported goods across long distances, adhering strictly to traffic laws and regulations. Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.

•

Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.

•

Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.

•

• Reduced fuel consumption through strategic route planning and efficient driving techniques. Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.

•

Driver

Recycle Force

Utilized advanced onboard technology effectively for navigation purposes while also maintaining familiarity with traditional map-based routing methods when needed.

•

Contributed to the development of new routes or service offerings by providing valuable feedback from firsthand experience on the job.

•

Reduced accidents and maintained safety records by adhering to company policies and federal regulations.

•

Improved fuel efficiency with careful route planning and consistent monitoring of vehicle performance.

•

Served as a positive ambassador for the company, promoting its brand and services to potential customers during in-person interactions or through social media platforms.

•

Ensured smooth operations, conducting thorough pre-trip inspections and addressing maintenance issues promptly.

•

Delivered excellent customer service by responding to inquiries, resolving issues, and providing assistance as needed.

•

Assisted passengers with special needs, ensuring a comfortable and accessible travel experience for all customers.

•

• Navigated traffic conditions skillfully while adhering to established schedules, minimizing delays or disruptions in service.

Completed detailed trip reports accurately after each journey, documenting mileage traveled, hours worked, fuel consumption rates, and any incidents encountered during transit operations.

•

Collaborated with dispatchers to communicate route updates or changes, ensuring accurate information was relayed to passengers.

•

Conducted regular safety training sessions for new hires or returning employees, instilling the importance of adherence to company standards and regulations.

•

Supported company initiatives for environmental sustainability, adopting eco-friendly driving habits that reduced carbon emissions.

•

Managed challenging situations calmly and professionally, maintaining positive relationships with passengers and coworkers alike.

•

• Enhanced passenger satisfaction by providing safe and timely transportation services. Promoted teamwork among fellow operators, sharing best practices for safe driving techniques and efficient routes.

•

Contributed to increased revenues by driving additional charters during peak seasons or special events.

•

• Completed pre- and post-trip bus inspections for safe passenger transportation.

• Transported passengers safely along prescribed routes according to tight schedules.

• Kept bus interiors clean and tidy to provide comfortable passenger environments. Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.

•

Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.

•

• Communicated regularly with central dispatch teams to report delays and route changes. 6410, 5233, 82, 76, 65, 86, 905, 853, 94, 1018, 744, 73, 19, 17, 89, 327, 278 Customer Service Manager : Customer Society, 07/1994 Thomas Carr Howe - Indianapolis, IN

07/01/23, 12/31/23

TABLES

EDUCATION

REPORT PERIOD

I Stride on Best Achievements!

Wonderful to be Apart of an Excellent Foundation!

English

Professional Working

AFFILIATIONS

CERTIFICATIONS

LANGUAGES

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