Senior Vice President

John K. Mbiti

407-***-**** *********@*******.*** Windermere, FL www.linkedin.com/in/john-k-mbiti/

MBA in Finance BS in Management

Experienced program manager with deep expertise in virtual payments, mobile wallets, comprehensive payables, and merchant services. Proven ability to drive efficiency in product development, manage intake and prioritization processes, and implement reporting metrics to enhance operational throughput. Adept at collaborating with cross-functional teams, aligning with regulatory frameworks, and leading data-driven decision-making to optimize virtual account portfolios.

Core Competencies:

Virtual Payments & Product Development Agile Transformation Program Management Mobile Wallet & Digital Payments Comprehensive Payables in B2B Merchant Services Data Analytics & Reporting Risk & Compliance Oversight Business Execution Process Improvement & Operational Efficiency Stakeholder Relationship Management Go-To-Market Strategy Key Risk Indicators & Performance Metrics

KEY QUALIFICATIONS

Experience in managing virtual payments, mobile wallets, and B2B payment programs, ensuring alignment with business goals.

Proven ability to develop and optimize reporting metrics for operational efficiency in merchant services.

Expertise in applying agile methodologies to enhance business execution and digital payments.

Strong background in stakeholder engagement, payment processor integration, and cross-functional collaboration.

Ability to drive continuous improvement in payment processing, comprehensive payables, and financial operations.

PROFESSIONAL EXPERIENCE

BNY MELLON, ORLANDO, FL 2023 to 2024

SENIOR VICE PRESIDENT BUSINESS STRATEGY & MARKET ANALYSIS

Led program management initiatives for virtual payments, mobile wallets, and comprehensive payables, ensuring alignment with agile transformation strategies.

Managed intake and prioritization processes for virtual accounts and mobile payment solutions, aligning with key stakeholders and program offices.

Developed and enhanced reporting metrics to track efficiency, throughput, and operational effectiveness across merchant services and B2B payables.

Drove process improvements and coached teams on agile best practices to improve execution.

Collaborated with product owners and business partners to optimize virtual payments, merchant services, and account management.

Ensured governance and compliance oversight for financial transactions, risk frameworks, and emerging digital payment technologies.

ONE FLORIDA BANK, ORLANDO, FL 2022 to 2022

VICE PRESIDENT BUSINESS OPERATIONS & GROWTH STRATEGY

Managed product execution and payment strategy initiatives, ensuring seamless financial operations across mobile wallets and merchant services.

Developed frameworks for tracking and prioritizing enhancements in virtual payments and comprehensive payables.

Implemented compliance and risk assessment measures to strengthen operational integrity in mobile and digital payments.

Led cross-functional efforts to optimize product development and stakeholder engagement in merchant services and B2B payment solutions.

RELATIONSHIP VELOCITY, ORLANDO, FL 2021 to 2022

VICE PRESIDENT OF BUSINESS DEVELOPMENT

Designed and executed revenue operations strategies, enabling scalable growth through optimized processes and data insights.

Strengthened collaboration across teams, ensuring seamless execution of strategic projects to meet revenue and operational objectives.

Delivered data insights and analytics that supported leadership in making informed, strategic decisions.

PNC BANK, ORLANDO, FL 2019 to 2021

VICE PRESIDENT PRODUCT STRATEGY & BUSINESS DEVELOPMENT

Optimized financial operations through agile methodologies and business execution strategies, focusing on merchant services and B2B payment automation.

Designed and implemented key performance indicators to track operational efficiency in mobile wallet adoption and payment innovations.

Strengthened stakeholder engagement, ensuring alignment with product and engineering teams for merchant services expansion.

Enhanced process efficiency through continuous improvement initiatives in virtual payment solutions.

BANK OF AMERICA, ORLANDO, FL 2011 to 2019

VICE PRESIDENT CAPITAL MARKETS & BUSINESS MANAGEMENT

Led risk management efforts and payment solutions strategy, ensuring compliance and operational oversight across mobile wallets and comprehensive payables.

Developed compliance and governance frameworks for digital and mobile payment transactions.

Enhanced data analytics capabilities, providing actionable insights for merchant services and virtual payment strategies.

Strengthened agile adoption, driving operational enhancements and efficiency improvements in B2B payables.

JP MORGAN & CHASE CARD SERVICES, ORLANDO, FL 2001 to 2010

VP REGIONAL SALES & MARKET MANAGER

Directed service operations and business execution for financial solutions, focusing on merchant services, mobile payments, and comprehensive payables.

Managed product execution and risk mitigation strategies for mobile wallet and B2B payment adoption.

Led process optimization efforts to enhance service delivery and digital payment capabilities.

Achieved 114% profit growth by integrating risk-aligned sales strategies.

Reduced regulatory exceptions by 30% through enhanced marketing compliance.

Skills & Tools

Virtual Payments & Financial Technology Mobile Wallet & Digital Payment Solutions Comprehensive Payables & B2B Transactions Merchant Services & Payment Processors Program & Project Management Agile & Continuous Delivery Data Analytics & Reporting Risk & Compliance Management Process Optimization & Business Execution Stakeholder Collaboration & Cross-Functional Leadership Performance Metrics & Key Risk Indicators

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