Operations Manager Leader

512-***-**** ********@*****.*** Austin, Tx

BRIANNA NELSON

OPERATIONS LEADER

Operations Leader with 7+ years of experience providing strategic leadership and tactical operations for global organizations in Retail, Logistics, and Tech. Highly skilled at scaling operations to deliver goods and services for B2B and B2C customers.

SKILLS & TOOLS

Fleet Operations, Inventory & Asset Management, Regulatory Requirements, Budget Management, Logistics, Issue Resolution, Strategic Planning, Meeting Facilitation, Stakeholder Management, Fastclass, Cabo, Quickbooks, Python EXPERIENCE

Senior Operations Manager 2020 – Present

Gold Coast Logistics, Remote

Lead transportation logistics, from storage of goods through freight delivery, to support 750+ routes per day

(road, air, ocean) across 243 different domestic and global carriers (China, UK, Dubia, North America, etc).

Secure 250K+ per month in profit by overseeing the dispatching, routing, tracking, and shipping activities to ensure sage, prompt, and accurate delivery of transportation equipment avg. $400K+ in value.

Partner with Business Development to create a carrier scorecard to reduce risk and increase efficiency. Fleet Operations Manager 2019

Waymo (formerly Google Self-Driving Car Project), TX

Oversaw the user testing, training simulation, and field operations of a fleet of 115 self-driving cars as part of Google’s Self-Driving Car Project (subject to NDA, no further details available).

Achieved 95% judgment accuracy when making critical decisions during deployment, leading to more accurate generative AI solutions.

Partnered with leaders to develop and launch a simulation training program for bimonthly cohorts of 45

“drivers” to reduce errors and increase ability to respond appropriately to high-pressure situations. Chief of Staff to the CEO 2014 – 2018

Rogue American Apparel, TX

Directly supported the CEO by leading strategy, execution, and operations for the apparel start-up.

Scaled organization from 1 to 25 FTE while increasing profit margins by 60%. Built multiple functions

(marketing, account management, warehouse, packing, shipping, and customer service) from scratch to enable month-over-month growth by identifying organizational needs, creating hiring profiles and operating models, hiring, and onboarding new staff.

Reduced errors 68% by implementing a standard workflow and accountability system with performance scorecard for the Fulfillment Department.

Pitched, designed, and implemented a Wholesale Account Program with a pricing strategy that enabled 15% profit for the company and 10% profit for our customers. Grew program from 0 to 32 Wholesale Accounts in 7 months yielding an additional 150K+ in annual recurring revenue. EDUCATION

Bachelor’s Degree in Social Science

Tarleton State University, Stepheville, TX

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