Mental Health Technician

**** ** **** **, *******, UNITED STATES, ***** •

**************@*****.*** • +1-786-***-****

CHRISTINA JEAN BAPTISTE

Lead Mental Health Technician

PROFESSIONAL SUMMARY

Experienced Mental Health Technician with over five years in health care, adept at guiding and mentoring staff to deliver exceptional care. Proven record in patient monitoring and safety, fostering a therapeutic environment that aligns with facility standards. Committed to enhancing patient recovery through effective team leadership and program delivery. EMPLOYMENT HISTORY

MENTAL HEALTH TECHNICIAN Dec 2021 - Present

South Florida State Hospital, Recovery Solutions Pembroke Pines, FL MEDICAL OFFICE ADMINISTRATOR Feb 2018 - Jan 2019

East Cypress Women Center Fort Lauderdale, FL

HOME HEALTH CARE Aug 2016 - Dec 2021

KaerBears Healthcare Miami Beach, FL

BANK CUSTOMER REPRESENTATIVE Jul 2006 - 2013

La Banque Postale Paris, France

Deliver compassionate care, enhancing patient recovery Monitor vital signs, ensuring timely interventions Assist with therapy exercises, promoting safety

Collaborate with teams, adjusting care plans

Conduct safety checks, maintaining secure environment Streamlined check-in, reducing wait times

Processed co-pays, ensuring compliance

Verified insurance, obtained authorizations

Maintained records, supported operations

Assisted staff, enhanced clinical workflow

Lead shift, mentor MHTs

Ensure task completion, report to leaders

Conduct safety, sanitation reviews

Implemented care plans, enhancing patient satisfaction Monitored vital signs, reducing hospital visits

Coordinated team efforts for seamless care

Maintained records, ensuring compliance

Led assessments, boosting engagement

Assisted clients with banking needs, enhancing satisfaction and fostering trust. Resolved complex account issues, improving client retention and loyalty. Collaborated with team to streamline processes, boosting efficiency. Analyzed customer feedback to implement service improvements. Achieved high customer satisfaction scores through attentive service. Assisted customers with banking inquiries, enhancing service quality and achieving noticeable increases in customer satisfaction scores.

Educated clients on financial products, fostering informed decision-making and strengthening client relationships for long- term loyalty.

BANK CUSTOMER REPRESENTATIVE Oct 2001 - Apr 2006

Societe Generale Noisy le Sec, France

EDUCATION

B.S. SOCIOLOGY Sep 2001 - Jul 2006

Creteil University Paris, France

BACCALAUREAT 1996 - 1999

Lycee Jean Moulin Rosny sous Bois, France

COURSES

MEDICAL OFFICE ADMINISTRATION CERTIFICATION Jan 2016 - Sep 2016 Concorde

SKILLS

Active Listening (Experienced), Empathy (Experienced), Crisis Intervention (Experienced), Patient Care (Experienced), Team Collaboration (Experienced), Medication Administration, Vital Signs Monitoring (Experienced), EHR Management (Skillful), Microsoft Office(Experienced), First Aid (Experienced), CPR (Experienced), OSHA (Experienced), HIV Care, Alzheimer's Care (Experienced), Infection Control (Experienced). LANGUAGES

English (Highly proficient), French (Native).

REFERENCES

Karen McGrawth, KaerBears Healthcare 561-***-****); Ingrid Forrester, South Florida State Hospital; Kenie Deribert, South Florida State Hospital 561-***-****). ADDITIONAL INFORMATION

CERTIFICATIONS

Patient Care Technician Certification

Behavioral Health Technician Certification

HHA Certification

CNA Certification

Basic Life Support (BLS)

Provided exceptional customer service, resolving inquiries and enhancing client satisfaction, leading to improved retention rates.

Analyzed customer feedback to identify service gaps, implementing solutions that generated noticeable gains in overall service quality.

Trained new staff on customer interaction protocols, fostering a supportive environment that improved team performance. Maintained accurate records of customer transactions, ensuring compliance with banking regulations and enhancing operational efficiency.

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