Customer Service Property Desk
Resume:
Tina
Clark-Johnson
Property Desk
Adjuster
Tina Clark-Johnson
Gainesville, TX 76240
**********@*****.***
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Summary
Results-driven dispatcher with extensive expertise in managing complex logistics and transportation services. Demonstrated ability to troubleshoot logistical issues and optimize routes, significantly enhancing operational efficiency. Exceptional organizational and problem-solving skills foster high performance in fast-paced environments. Dedicated to facilitating effective communication among drivers, customers, and management for timely and accurate delivery execution. ㅡ
Experience
Denton County Transit Authority / Transportation Dispatcher December 2019 - June 2024, Denton, TX
● Provided support and guidance to colleagues to maintain a collaborative work environment.
● Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
● Completed daily paperwork, such as logbooks, maintenance reports, and incident reports.
● Assigned drivers to appropriate routes based on customer needs.
● Alerted personnel of road and weather hazards to minimize accidents and delays.
Pilot Catastrophe / Property Desk Adjuster
May 2023 - PRESENT, Richardson, TX
● Maintained accurate records, and prepared comprehensive reports outlining findings from investigations into property damage claims.
● Investigated properties, classified damages and created estimates outlining repair costs.
● Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
● Negotiated settlements with claimants while adhering to company standards and procedures.
● Delivered exceptional customer service to clients by communicating information and actively listening to concerns. Winstar World Casino & Resort/ Housekeeping Supervisor November 2014 - November 2019, Thackerville, OK
● Ensured compliance with all relevant regulations, including O.S.H.A. standards for safety in the workplace.
● Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
● Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
● Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
● Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
Landstar Transportation Logistics/ Freight Broker Agent April 2016 - January 2018, Jacksonville, FL
● Researched rate quotes from multiple carriers to determine the best option for cost savings.
● Implemented strategic shipping policies to achieve long and short-term sales targets.
● Verified accuracy of paperwork accompanying shipments such as manifests, certificates of origin.
● Estimated freight and postal rates to track shipment costs and weights.
● Performed customer service duties such as responding to inquiries, providing quotes, taking orders, and resolving complaints.
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Education
East Central Community College/ Associate’s degree August 2021 - May 2023, Decatur, MS
Associate’s degree in Nursing Science
GPA: 3.25/4.0
West Lauderdale High School / High School Diploma
August 1992 - May 1996, Collinsville, MS
High School Diploma
GPA: 3.0/4.0
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Licenses & Certifications
Property and Casualty Adjuster Licenses- Texas, Louisiana, Oklahoma, Michigan - May 2023
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Awards
Top Dispatcher of the Quarter
Exceptional Customer Service Award
Outstanding Work Ethic Award
Employee of the Month
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