Customer Service Data Entry

Leticia C. Vera

Cedar Rapids, IA ***** 909-***-**** **********@*****.***

Professional Summary

Detail-oriented and dependable Data Entry and Customer Service professional with over 15 years of experience in order processing, administrative support, and high-volume data entry. Skilled in ERP systems including NetSuite, MAS 90, and SAP. Bilingual, certified in Hazmat, and proficient in Microsoft Office with 65+ WPM typing speed and 15,000 KPH ten-key. Seeking a long-term position with growth opportunities.

Work Experience

Full-Time Caregiver – Victorville, CA

November 2023 – April 2024

- Provided 24/7 care for a family member with Alzheimer's, including bathing, feeding, medication management, and mobility support

- Managed doctor appointments, tracked medical routines, and maintained a clean and safe home environment

- Demonstrated patience, compassion, time management, and the ability to handle emotional and physical challenges

Aliquantum International – Ontario, CA

Order Processing Lead, Customer Service Lead May 2018 – Nov 2023

- Processed high volumes of B2B and B2C orders with 100% accuracy

- Trained and supervised new hires in customer service and order systems

- Resolved customer concerns, coordinated shipping schedules, and maintained ERP entries

Transfer and Business – San Bernardino, CA

Customer Service Oct 2016 – Mar 2018

- Provided customer service for shipping, packaging, and money transfers

- Handled daily bank deposits, check cashing, and in-person financial transactions

United Employment Solutions Inc – Rancho Cucamonga, CA

Admin Support (Temp Position) Jul 2016 – Oct 2016

- Supported accounts payable, payroll, planning, and purchasing

- Maintained organized records for temp agency operations

Pacific Coast Warehouse 3PL – Chino, CA

Customer Service Clerk May 2009 – May 2016

- Promoted from Order Processing Clerk to Customer Service Clerk

- Managed over 20 client accounts in a chemical environment

- Scheduled in/out loads, managed UPS pickups, handled billing and client support

Granitize – Southgate, CA

Data Entry Clerk May 2006 – Jan 2009

- Entered and verified high volumes of order and billing data

- Handled inbound calls, faxing, and administrative duties

ICI Paints – Commerce, CA

Shipping/Receiving Clerk Sep 2002 – Oct 2005

- Prepared bills of lading and shipping schedules for outbound loads

- Managed payroll and prioritized daily workload

- Handled flammable load documentation for Hawaii shipments

First National Bank – Monterey Park, CA

Order Processing Clerk Oct 1995 – Sep 2001

- Processed mortgage, insurance, and cell phone payments

- Matched invoices and checks before final processing

Skills & Tools

- Data Entry (65+ WPM, 15,000 KPH Ten-Key), Microsoft Excel, Word

- ERP Systems: NetSuite, MAS 90, SAP

- Administrative Support, Scheduling, Billing, Shipping/Receiving (UPS/FedEx)

- Hazmat Certified, Bilingual (English/Spanish), Customer Service

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