Call Center Customer Service
Resume:
Telisha Meadows
Confident, resourceful, maintains a high level of professionalism, patience and
efficiency in implementing business plans and strategies aimed to minimize customer dissatisfaction and to increase customer retention and loyalty. Charlotte, NC 28208
********@*****.***
EXPERIENCE
VoiceNation, Buford, GA - Call Center Rep/Supervisor/Training Coordinator
04/2015- Present
04/2015-03/2016 - Customer Service Rep - answered calls, processed payments, set appointments for multiple clients in all industries. 03/2016-01/2021 - Call Center Supervisor - supervised and assessed call center floor activities, provided team members with regular performance stats, set goals and clear objectives to obtain those goals. 01/2021-08/2021 -Training Coordinator - Helped develop, maintain, and deliver: new hires, new material, and retraining of all call center operations staff via training room or virtual training. Due to health reasons I was able to step down to focus on my health
08/2021-Present - Customer Service Rep - answering calls, processing payments, setting appointments for multiple clients in all industries. Onin Staffing, Forest Park, GA — Warehouse Associate 05/2013 - 04/2015
Packing, shipping, stocking, scanning merchandise with digital scanners, and experienced in the WMS software.
Office Depot Distribution, Charlotte, NC 06/2005-02/2007 and Buford, GA 06/2009 - 01/2012— Warehouse Associate-CTO Dispatch Dispatched and directed trucks to appropriate locations to ensure a timely and successful check in and out process for the truck drivers to ensure loading and off loading is done in a timely manner to avoid chargebacks. Convergys/Onstar, Charlotte, NC — Customer Service Representative
04/2007 - 06/2009
Provided new customers with a Welcome Call to introduce them to their new features and educate them on their services. Provided Turn-By-Turn directions, dispatched Emergency Services, and assisted with billing. EDUCATION - East Mecklenburg High School, Charlotte, NC 08/1993-06/1996
Graduated High School 1996
SKILLS
Responsible for supervising
the daily activities of all
assigned employees and their
daily tasks.
10 years of providing
outstanding customer service
skills and call center quality
assurance experience
Excellent verbal, written and
interpersonal communication
skills.
Self motivator and self-starter
Focus on Quality and customer
service
Exceptional listening and
analytical skills.
Solid Time Management skills
Team Player
Creative ability and writing
proficiency
Ability to multitask and
successfully operate in a fast
paced, team environment.
Adapt well to change and
successfully set and adjust
priorities as needed
Great knowledge of Microsoft
Word/Excel/(WMS) Warehouse
Management Software
Responsible, Professional,
creative and critical thinking
team player that possess
interpersonal skills with high
Integrity
Great at conflict resolution
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