Supply Chain Procurement Analyst

Felicia Brown

***************@*****.*** 945-***-**** Heartland, TX

Summary

Seasoned Procurement Analyst & Escalation Supervisor with 14 years of experience in supply chain management, vendor relations, and order fulfillment. Expertise in SAP and MS Excel for tracking, reporting, and ensuring timely delivery of products; adept at managing and resolving customer escalations. Proven ability to lead teams, maintain stock and execute orders, seeking to leverage skills in a senior role. Work Experience

Verizon

Sr. Procurement Analyst/Logistics Coordinator Irving, TX Oct 2016 - Feb 2025

• Manage procurement processes, including RFQs and RFPs, ensuring competitive pricing and comprehensive service offerings for clients.

• Process and oversee product orders utilizing SAP to guarantee timely equipment delivery for installations.

• Employ MS Excel for order tracking and implement escalation procedures for expedited processing as necessary.

• Facilitate communication among suppliers, retailers, and customers to secure profitable agreements and maintain satisfaction.

• Compile and maintain records of stock and executed orders, generating precise reports for upper management review. Red Bumper, LLC

Quality Assurance Representative Plano, TX May 2015 - Sep 2016

• Fostered an engaging work culture that promoted open communication, entrepreneurial skill development, and a strong sense of team responsibility.

• Developed and implemented effective recruitment strategies to attract and hire competent personnel, enhancing organizational capacity.

• Conducted comprehensive training programs for new hires, focusing on technical knowledge, communication, and problem-solving skills, while also ensuring adherence to industry regulations and standards. Verizon

Service Delivery Management Richardson, TX Nov 2011 - Dec 2014

• Develop and implement service improvement plans.

• Manage client relationships and handle clients’ expectations.

• Coordinate and manage project teams and service providers.

• Prepare and present regular and accurate reports to stakeholders. AT&T

Dispatcher Dallas, TX Nov 2008 - Apr 2010

• Evaluated customer service interactions to ensure adherence to quality standards, pinpointing areas of improvement and delivering constructive feedback to enhance performance.

• Developed and executed targeted agent training programs to address identified issues, contributing to the reinforcement of best practice protocols and internal compliance. Education

Kaplan University

Associates Degree, Business Administration Davenport, FL Skills

PowerPoint, Excel, Microsoft Word, Data Entry, Sap, Salesforce, Premisys, Provisioning Controller, ProQuest, Order Pro, Strategic Sourcing, Vendor Management, Supply Chain Optimization, Cashier, Tableau, SQL

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