Administrative, Finance, Database, Organization, Government

Heather Seaward

Oceanside, CA 760-***-**** *******.*******@*****.***

H&R Block, Remote – Tax Professional 1/2023- present

Prepared and submitted taxes for the Tax Seasons with 100% accuracy for all state and federal compliances. Senior Level as well as gained a license specialty for states that require extra certification.

USPS, Thompsonville, MI – Postmaster 12/2023 -6/2024

Ensured timely delivery of mail and packages and integrity of mail and packages; managed inventory and order supplies as needed; sorted outgoing and/or incoming mail, provided service at the window for financial transactions.

MDDHS, Traverse City, MI – Child Protective Services 8/2023- 11/2023

Complete and oversaw a variety of professional assignments to provide services to socially and economically disadvantaged individuals in programs administered by the Michigan Department of Health and Human Services protective services investigations. Worked closely with the Indian tribal units.

Amrock, Detroit, MI - Purchase & Refinance Trainer 9/2019 - 8/2022

Trained teams in refinance and purchases of homes maintaining a 98% accuracy of all files ensuring that we are in state and federal compliance. Instrumental in a new purchase process to streamline processing time.

BCBSM, Detroit, MI - Administrative Coordinator 1/2017 – 9/2019

Supported three directors and a staff of 80 personnel for all admin needs. Maintained calendars, budgets, and the websites for each director.

Franklin Energy, Detroit, MI - Administrative Lead Coordinator 1/2016 – 1/2017

Developed strategic marketing plans by implementing a new program aimed at improving time and efficiency. The new program was taken by the company and implemented company wide and vastly improved customer scores from 68% to 92%, making it the largest jump in the company and the most improved program. Trained and supervised Project Coordinators and Project Specialists.

Eberspaecher of the Americas, Novi, MI- Executive Administrator 1/2015 – 1/2016

Maintained all administrative duties for two Vice Presidents. Maintained the budget for the CFO and worked with the accounts payable and accounts receivables departments to ensure accuracy. Learned SAP and was able to assist in maintaining a 100% accuracy of completing the financial statements. Worked on process improvement for SAP as well as the Accounts payable and accounts receivable departments.

Allied Barton, Southfield MI- Office Manager/Human Resource Manager 1/2014 – 1/2015

Maintained, analyzed, and optimized operations including bookkeeping, AP/AR, payroll, and supplies.

Military Experience

US Navy - Yeoman 11/2001 – 4/2013

Human Resource Manager/Administration/Legal - Operations management, human resources, administration, legal, finance counselor, and security officer. Maintained budgets, policy and procedure overhaul, travel, and legal cases all while maintaining the highest standards of the federal regulations.

Education

Grand Canyon University - Master of Science in Criminal Justice 2011

Grand Canyon University - Master of Public Administration, Emphasis in Government and Policy 2012

Grand Canyon University - Master of Business Administration, Emphasis in Finance 2014

Grand Canyon University - Master of Science, Leadership 2015

Coursera - Google Project Management Certificate 2022

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