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Customer Service Production Worker

Location:
Waterloo, ON, N2K 3Y2, Canada
Posted:
May 24, 2025

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Resume:

UPINDER PAL SINGH ANAND

*** **** ****** ****., ********, Ontario N2K3Y2

519-***-**** 519-***-****

******@*********.**

SUMMARY OF SKILLS AND QUALIFICATIONS

Professional friendly manner when interacting with others

Recent training related to customer service including Handling Difficult Customers, AODA Training, and Practicing Active Listening

Excellent communication skills, ability to handle multiple projects and tasks, excellent problem solving skills and strong independent worker

Willing and interested in learning new skills

EDUCATION AND TRAINING

Handling Difficult Customers and Practice Active Listening January 2019

WHMIS 2015 January 2019

AODA Accessible Customer Service Regulation Training January 2019

Health and Safety Awareness for Ontario Workers January 2019

Transportation Operations & Dispatching Program September 2018

Automotive Training Centers, Cambridge, Ontario

Microsoft 2010 Word and Excel Level 1 Training February 2018

Summit College, Academic and Career Studies, Kitchener, Ontario

B.A in English, History, and Political Science, Punjab University, Chandigarh, India Graduated 1981

EMPLOYMENT EXPERIENCE

Kelly Services QA Inspection – Auto Parts, Cambridge, Ontario May 2022 – June 2024

Vehicle Consumer Preparation and Inspection Personnel

Sorting various vehicles parts and visually/physically look for defects.

Repackaging of products

Completing paperwork/sort reports.

Grand River Foods, Production Worker, Waterloo, Ontario March 2022 – April 2022

Sorting various meats on the line and packing into boxes or bags

Feeding meat in the hopper and paying close attention for uneven shaped meat slices

Labelling and folding various shapes of boxes for packaged meats

Putting packages on a skid and wrapping the skid, lifting up to 40 lbs repetitively.

Sealing bags, checking bags for holes, shaking bags, weighing bags, packaging bags into boxes

Woodbridge Foam, Production Worker, Kitchener, Ontario May 2020– August 2020

Make face masks on assembly line

Working in foam sheet department for quality check and put in hot room for 2.5 hrs and then take it out for making face masks.

PWO, Inspection, Kitchener, Ontario October 2019 – February 2020

Checking parts at safe launch

Machine Operator Assistant, Guelph Tool Inc., Guelph, Ontario October 2015 - 2017

Assisted the Machine Operator on a fast pace assembly line, working as part of the team

Performed die setup, as well as placed dies in and pulled out dies of the stamping machine

Assisted with placing steel coil on the machine

Production Worker, Nestle Waters, Guelph, Ontario August 2014

Worked on a fast pace assembly line to ensure quality control

Production Worker, Linamar, Gear, Guelph, Ontario (6 month contract) October 2013 - April 2014

Operated an IND machine

Worked on VBR and VMC machine

Production Worker, Max Aicher North America, Hamilton, Ontario November 2010 - November 2012

Formerly a Division of U.S. Steel of Canada

Worked in the Bar mill as a production worker to cut the samples for lab tests. (Metallurgical)

Worked as a trimmer to crop off hot bars with pneumatic guns

Production Worker, U.S Steel of Canada, Hamilton, Ontario November 2008 - October 2010

Formerly Stelco Steel, Steel Making Division, Blast Oxygen Furnace

Worked in ore docks

Drove 100 tonne and75 tonne trucks to feed the furnace

Performed loading and unloading materials from the docks

Took orders from high docks for different raw materials

Worked at high docks to check the amount and availability of raw materials

Production Worker, Stelco Steel Hilton Works, Hamilton, Ontario June 1999 - October 2008

Rod and Bar Division Strip Mill, Cold Mill

Coil Handler (Trimmer); responsible for cropping off the hot wire rods using pneumatic cutting tools

Tag Man: Identify and control sequence of wire rods and coils

Tag Stamper: Stamping Tags for rod coils

Section1: Compress coils to bundle

Ensure a hundred percent cutting pieces from red hot coils for metallurgical laboratory tests to check the carbon content strength

Shipping and Receiving, Custom Trim Ltd, Waterloo, Ontario June 1994 - 1997

Responsible for shipping and receiving procedures

Worked well in demanding environment, with minimum supervision

Member of Health and Safety Committee

Worked in an organized way to help save the company money i.e.1st in 1st out, JIT tracking of inventory, clean and safe work area to help reduce injuries

Production Worker, Custom Trim Ltd., Waterloo, Ontario July1991 - June 1994

Leather cutting Machine Operator with Hi- Tech Waterjet (Hydro) cutting machines

Member of Health and Safety Committee

Modular Cell system/team work



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