Customer service leadership skills

**** ******** ****, **********, ** *****

916-***-**** ***********@*****.***

DARRELLYNN M. TYLER-HORTON

OBJECTIVE

To obtain a position that uses my skills and abilities and allows for the expansion of my knowledge.

EMPLOYMENTS

March 2023 - March 2024, Sam’s Club sales associate,

Welcome customers into the store. Answer questions about items in the store and help with lifting. I would sale credit cards to customers and ask if they wanted to upgrade.

April 2022 – February 2023, Car Hop/Kitchen Assistant, Sonic Restaurant and Drive-In

Welcome customers into the restaurant. Answer questions regarding menu items. Take customers’ food and drink orders. Make item recommendations to customers. Work with the kitchen staff for prompt and correct delivery of orders. Verify items in the bag against the order. Solve customer complaints promptly. Treat customers and co-workers with respect. Assist kitchen staff as needed. Deliver a memorable dining experience.

July 2020 – April 2022, Cashier/Kitchen Assistant, The Habit Restaurant

Welcome customers into the restaurant. Answer questions regarding menu items. Take customers’ food and drink orders. Make item recommendations to customers. Work with the kitchen staff for prompt and correct delivery of orders. Verify items in the bag against the order. Solve customer complaints promptly. Clean tables and restrooms. Assist kitchen staff as needed.

SKILLS

Strong Customer Service Inventory Control Organizational Skills

SOFTWARE PROFICIENCY

MS Office 365

EDUCATION/CERTIFICATION

John F. Kennedy High School – Graduate 2022

Food Handling Certification - Current

REFERENCES

References available upon request.

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