Customer Experience Sales Associate

Natasha R. Polo

**** **** *** *** ***

Bronx, NY, 10467

347-***-**** * ******@*****.***

Objective: Seeking a dynamic role that leverages and challenges my exceptional organizational abilities, strong communication skills, analytical mindset. Adept at project management, I thrive in environments with multiple responsibilities, ensuring the completion of all tasks initiated. Ready to contribute my skills and dedication to a team- driven organization committed to excellence.

Experience:

Macy’s Inc., Bronx, NY. May 2024 – Present

Sales Associate

• Contribute to enhance customer experience by providing service and support for the customer in whatever departments they need assistance with

• Work with visual team to ensure store looks appealing to corporate standards and for customer experience

• Proactively replenished apparel and other products sold in-store, maintaining optimal inventory levels to meet customer demands.

• Manage markdowns to align with sales, ensuring accurate representation of pricing and contributing to effective sales strategies.

DaMainEvent, New York, NY October 2017 – Present

Director of Operations

• Led the seamless scheduling of various events, demonstrating organizational prowess and adaptability to dynamic work environments.

• Facilitated comprehensive training for new employees, ensuring a smooth onboarding process and a quick integration into company workflows.

• Maintained regular communication with the owner to guarantee alignment of employee and client needs, contributing to overall operational efficiency.

• Developed strategic next steps for the company, implementing initiatives to enhance productivity, efficiency, and overall business growth.

• Crafted onboarding emails for new hires, providing clear guidance and setting expectations for a positive start within the organization.

• Played a key role in the hiring process, actively contributing to talent acquisition efforts to meet company objectives.

• Recorded and managed attendance and hours for accurate payroll processing, ensuring compliance with labor regulations and financial accuracy. Macys Inc. Yonkers, NY July,2022 – October 2023

Sales Associate

• Demonstrated flexibility by seamlessly working in multiple departments as needed, showcasing adaptability and a willingness to contribute to various aspects of the business.

• Contributed to enhancing customer experience by actively engaging with customers, addressing inquiries, and ensuring a positive shopping environment.

• Collaborated with fellow employees to execute sales floor tasks, fostering a cohesive team environment and achieving collective goals.

• Efficiently delegated tasks to lighten workload, optimizing team productivity and ensuring timely completion of responsibilities.

• Proactively replenished apparel and other products sold in-store, maintaining optimal inventory levels to meet customer demands.

• Managed markdowns to align with sales, ensuring accurate representation of pricing and contributing to effective sales strategies.

Guthy-Jackson Charitable Foundation, Bronx, NY August 2020 – Present Patient Advocacy Council (PAC) Member (Volunteer)

• Attend quarterly meetings to discuss what the next steps are for the group and the foundation

• Contributed to those in need with NMO/NMOSD or those who are care takers find the resources needed to help them navigate NMO/NMOSD

• Reached out to doctors and hospitals to connect them to more patients and to update patients on where they may be located so they have a doctor who is knowledgeable of NMO/NMOSD assist them

Child Care Provider Bronx, NY September 2021 – August 2022

• Provide care for a child with Down Syndrome after school until parents return home from work

• I make sure he eats after school and keep him busy along with any special instructions the parents may give to me

Great Performances, New York, NY May 2018 – March 2020 Concession Bartender

• Handled bar duties such as cleaning up and organizing snacks and everyone at my stations bar set up.

• Sold snacks, spirits, wines, beer, and refreshing drinks to those who asked

• Checked id to ensure those who ordered alcoholic drinks were of age

• Replenished bar when supply was running out

• Handled inventory check for all bars on all floors and in stock room

• Put away all inventory from my bar and cleaned up every night I worked The School of Science and

Applied Learning C.S.300 Bronx, NY September 2014-June 2018 PTA President/ Vice President

• Chaired PTA board meetings (created, edited, and distributed agenda). Documented minutes for meeting

• Attended monthly meetings for District 12 that addressed issues in the community and solutions as well as other school events or ideas

• Assisted teachers with task that they may need executed in a timely manner as well as school events for the parents and their children

• Accomplish tasks assigned to me by the Principal or Assistant Principals in a timely manner

• Member of the School Leadership Team: WE discussed the school goals, budgeting, and other important subjects that come up for the school from the district or UFT

• Member of the Parent Book Club and Support Group: We discussed books agreed upon by members and supported each other in whatever is going on with the members of the group

(all kept confidential)

Emigrant Savings Bank, Bronx, NY November 2007- October 2012 Bank Teller

• Processed transactions such as deposits, withdrawals, mortgage payments and savings bonds transactions

• Opened and closed safe deposit boxes and brought customers to their boxes when they needed to go into them

• Organized the records room with the assistance of other employees

• Trained 5 new tellers on how the ACH system works and how we record our transactions

• Assisted Management in replenishing cash in the ATM machines; answered phones for them to be directed to whomever the call was for and delivered messages throughout the branch Montefiore Medical Center, Bronx, NY October 2007 – June 2011 Volunteer

• Assisted Development Department in raising money for the hospital through various events the hospital held to accommodate donors.

• Received payment information from those attending events to donate to children’s hospital

• Helped sponsored families get situated at event meant for them to enjoy Summer Youth Program July 2007 – August 2007

Secretary

• Processed accounts receivable/payable for children from their parents

• Answered phones, took messages, and typed correspondence letters to parents from camp site

• Assisted group leaders in watching over children Victoria’s Secret August 2004 – August 2006

Sales Support Associate/ Supervisor

• Hired new associates and managed existing team of 12 sales support associates

• Replenished sales floor and worked the cash register when needed Summer Youth Program July 2002 – August 2002

Camp Counselor

• Assisted fellow employees with maintaining child behavior and creating lessons and a schedule for the children

• Tutored children in math, reading, writing, and science

• Practice conflict resolution with the children when needed School District 10 July 2000 – August 2000

Teacher’s Assistant

• Worked closely with the teacher to create lesson plans for children and set up classroom Assisted teacher in helping students with learning disabilities

Education

Grace Institute, New York, NY – Administrative Professional – Certificate February 2018 Cornell University, Bronx, NY – Nutrition – Certificate November 2016 Evander Childs High School – Bronx, NY – High School Diploma June 2004

Contact this candidate