Customer Service Call Center

**** *********** **., ************, **, ***** •

**********@*****.*** • 904-***-****

CHIQUITA BURNEY

Customer Service Professional

PROFESSIONAL SUMMARY

Experienced Customer Service Professional with extensive expertise in call center operations, skilled in resolving complex issues and improving customer satisfaction. Demonstrates a strong ability to foster loyalty and enhance service efficiency through strategic communication and problem-solving. Committed to leveraging extensive experience to drive customer success and relationship-building.

EMPLOYMENT HISTORY

PATIENT SUPPORT SPECIALISTONAL Aug 2019 - Present

Abbvie/ Live Ops Virtual Call center

CUSTOMER SERVICE /SALES PROFESSIONAL Jan 2013 - Jul 2018 Sears Home Warranty Services Virtual Call center

CUSTOMER SERVICE/SALES REPRESENTATIVE Feb 2009 - Jul 2012 Staples Inc. Virtual Call Center

EDUCATION

AUG 1984 - JUN 1987

NorthEast High School Oakland Pk, FL

Provides patients with exceptional customer service, through personal emotional connection. Delivers compassionate patient support, fostering trust and improving overall patient satisfaction. Coordinate with healthcare providers, pharmacies and Insurance companies, to expedite patient access to services, reducing wait times and enhancing care delivery.

Foster communication with cross-functional teams to resolve patient inquiries, strengthening relationships and improving overall service satisfaction.

Delivers empathetic patient support, ensuring a positive experience that fostered trust and encouraged ongoing engagement with healthcare services.

Maintains accurate patient records and documentation, ensuring compliance with industry standards and enhancing operational efficiency.

Analyze patient feedback to identify service gaps, leading to actionable improvements and increased satisfaction. Resolved customer inquiries, boosting satisfaction and loyalty Guided users, enhancing overall experience

Acted as a liason between customers and service providers, providing conflict resolution. Cultivated positive relationships with customers, contributing to a supportive environment that encouraged long-term loyalty.

Coordinated teams, delivering timely solutions

Coordinated with cross-functional teams to resolve complex inquiries, achieving timely solutions and improving overall service delivery.

Resolved complex customer inquiries, leading to substantial improvements in satisfaction scores and increased client retention.

Handled subscriber inquiries, enhancing satisfaction and retention Applied sales techniques, improving sales goals and achieving targets Earned recognition for exceptional customer focus in evaluations Supported team in attaining top sales status through collaboration Utilized calls in training for advanced service skills development Fostered a positive customer experience by addressing inquiries promptly, leading to noticeable improvements in customer satisfaction.

Consistently received recognition for high upsell and cross sell volume. JAN 1988 - NOV 1989

Roeffler Technical School Fort Lauderdale, FL

COURSES

CUSTOMER SERVICE TRAINING Apr 2015 - Feb 2025

Customer Service Training Upskill

SKILLS

Customer Relationship Management, Communication Skills, Empathy, Call Handling, Data Analysis, Active Listening, Product Knowledge, Problem Solving.

Contact this candidate