John Deere Account Manager
Resume:
Currently I am employed by John Deere Financial as a Customer Account Manager in our Construction & Forestry Department working remote. In this role I handle a portfolio of accounts with customers who have fallen over 60 days delinquent on their equipment loans through John Deere Finacial. Partnering with them to work to bring their accounts up to date. Making the decision on what the next steps would be. I have been with John Deere Financial since Nov 2022. Prior to my position at John Deere Financial I worked for Toyota Financial Services in Cedar Rapids, Iowa for almost 19 years, most recently in the Specialty Legal Department as a Probate Specialist for almost 6.5 years. In that role I handle a Portfolio of 125-200 accounts for our loans and leases that the account holder has passed away. Working with families, executors, attorneys and dealers to assist with the resolution of the account, working with them, empathizing with their situatio. I am considered a knowledge expert for our department and an looked upon to asssist other associates when questions arise. I am able to self manage to stay within our compliance and take on other duties, like mentoring new associates. Thank you for considering my resume and I look forward to hearing from you. Customer Account
Manager C& F John Deere
Financial Nov 2022-
Present
Specialty Legal Probate
Specialist
Toyota Financial Services
May 2016-November 2022
Mid Stage
Collections
Representative
Toyota Financial
Services May 2009 - May
2016
Lease Loyalty
Advocate
Toyota Financial
Services September
2005 - May 2009
Customer Service
Representative
Toyota Financial
Services November
2003 - September 2005
Work a portfolio of Construction & Foresty Accounts over 60 days past due for John Deere Financial to partner with customers and dealers to help bring customers current. Asking probing questions, list and time management, negotiation skills. Making the decision if and when to start repossession and working it through completion. Working in a remote environment. Work a portfolio of accounts for Toyota and Lexus that the account holder has passed away. Working with families, executors, attorneys and dealerships to assist the family with a resolution in regards the the vehicle, but also protecting the companies asset. Communicate via phone, email, fax and
manage a portfolio of 125-200+ Accounts, keeping them within compliance per company guidelines. Mentor new hires and assist other associates with questions in regards to account situations Working with other associates on our small team when needed(team member needing portfolio assistance, questions.) Assisted with onboarding Mazda Financials Probate process Working with Credit Life Insurance Companies for Settlements Handle Toyota and Lexus accounts, via a dialer and list, that are between 35-83+ days delinquen, working out a resolution to bring the account current and partner with the customer to come up with that resolution. Make the decisioning as to if/when an account would need to be issued for repossession. Mentored new associates coming into the department and assisted other associate's with knowledge questions. Assist Toyota and Lexus customers with options and processes at the end of their vehicle lease, go over product information on vehicles and deem what vehicle may fit their current needs, if replacing. Send detailed leads to dealerships to have on hand for when the customer arrives at the dealership Mentored new hires and assisted other associates with work related questions. Presented new vehicle information and updates to the department. Assist Toyota and Lexus account holders with questions in regards to their loan, payment, online access/registration and title Education and registration questions and explainI got how loans and leases work. Associates of
Applied
Management in
Business
Management
Hamilton College at Cedar Rapids, Iowa September 1998 - June 2000 Key Skills
CF CORY FOSS
Customer Account Manager
309 W 10th St
Vinton, Iowa, 52349
******@*****.***
Knowledge Expert Adapts
to Change Quickly Time
Management Effective
Communicator
Teamwork
Empathy
Portfolio Management
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