Service Representative Guest

Career Goal:

To leverage my expertise in any field,to drive innovative solutions and achieve exceptional results. I aim to contribute to a dynamic organization where my many skills can be utilized to tackle challenging projects and advance my professional growth.

Process improvement

Data-driven strategic

planning

Cost-benefit analysis

supervising and monitoring the work of administrative staff. processing invoices and managing office budgets. implementing and maintaining procedures/office administrative systems. organising induction programmes for new employees

The primary function of an Economic Self Sufficiency Specialist I involve determining the eligibility of applicants and recipients for public assistance programs. The work performed includes processing data from electronic sources and entering information into a computer-based eligibility system under state and federal requirements.

Department of Children and Family

Contract Assignment (3 month assignment) Analyst July 2024 - OCT. 2024 Extended Stay America

Guest Service Representative May 2021 - March 2024 Bugs Exterminators inc

Office Manager Supervisor

July 2020 - Jan 2022

2251 NW 41st Ave lauderhill, FL 33313 • 754-***-**** • *************@*****.*** Brittany King

PROFESSIONAL EXPERIENCE

KEY COMPETENCIES

Bachelor of Business Administration

Majors: Business Administration

EDUCATION & CERTIFICATIONS

Bethune Cookman University

Communication

Commitment to excellence

Leadership

TEAM LEADER

The primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.

Extended Stay America

Team Lead FEB 2025 - May 2025

The Team Lead ("TL") position assists the General Manager ("GM") in managing the hotel operations on a day-to-day basis to ensure optimum performance and continual improvement in the Key Performance Indicators and 100% guest satisfaction. The TL resolves guest and associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. The TL assumes the GM's responsibilities when required. The TL also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

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