Customer Service Data Entry
Resume:
KAYLA HODGES
Mesquite, TX *****
********@******.***
WWW: Bold Profile
Motivated worker enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Reliable Shift Supervisor bringing 2 years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated student interested in applying excellent communication and interpersonal skills to a role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Staff Education And Training
Staff Training And Onboarding
Staff Development
Training Assistance
Staff Scheduling
Staff Supervision
Problem-Solving
Issue Resolution
Customer Service Experience
Work Delegation
Shift Reporting
Guest Service
Flexible Schedule
Mail Handling
microsoft word and excel
Fast Learner
Calendar Management
Dedicated Team Player
Inbound Phone Call Handling
Excel Spreadsheets
06/2023 to Current
ALLIED UNIVERSAL SECURITY SERVICES
Irving, TX
Shift Supervisor
Provided on-the-job training to new staff members. Ensured all safety and sanitation regulations were met throughout the shift. Monitored staff performance to ensure quality standards were met. Resolved customer complaints in a timely manner.
Coordinated with other departments to ensure smooth workflow between shifts. Communicated clearly with employees regarding job duties, expectations, and policies. Investigated accidents or incidents occurring during shift hours. Served as a role model for other employees by demonstrating professional behavior at all times. Enforced company policies fairly while maintaining an open door policy for staff concerns. 12/2022 to 06/2023
ALLIED UNIVERSAL SECURITY SERVICES
Plano, TX
Security Officer
Checked for safety hazards and took corrective action when necessary. Monitored surveillance cameras and responded to suspicious activity. Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas. Enforced access control measures in accordance with established procedures. Maintained accurate logs of all security related activities. Participated in training sessions to stay up-to-date on current security trends and best practices. 08/2021 to 12/2022
TACO BELL
Dallas, TX
Team Member
Assisted customers with product selection and ordering process. Provided customer service support to ensure satisfaction. Received, processed, and stocked merchandise in accordance with store policies. Organized inventory shelves for easy access and maintenance of stock levels. SUMMARY
SKILLS
EXPERIENCE
Operated cash registers to process payments from customers. Maintained a clean and organized work area throughout shift. Resolved customer issues promptly in a professional manner. Answered phone calls regarding inquiries about products or services. Developed positive customer relationships through friendly greeting and excellent service. Addressed customer needs, responding to specific requests. Rotated through series of different stations based on team needs. ASSOCIATE OF SCIENCE: HEALTH INFORMATION TECHNOLOGY Expected in 05/2025 El Centro College, Dallas, TX
HIGH SCHOOL DIPLOMA 06/2022
Skyline High School, Dallas, TX
School event planning
Outdoor Activities
Working out
10-hour OSHA certification
private security license
Texas state identification card
English:
Full Professional
EDUCATION AND TRAINING
ACTIVITIES AND HONORS
ACCOMPLISHMENTS
CERTIFICATIONS
LANGUAGES
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