Project Manager Management

JOANNA R. REYES

************@*****.*** • 512-***-**** • Austin, TX • https://www.linkedin.com/in/joanna-reyes-ab481112/ SUMMARY

Dynamic and versatile professional offering more than 15 years of experience in project management, building management, and business operations. I am currently seeking a position that would utilize my combined skills and expertise at a company that welcomes motivation, while offering a supportive environment for growth and success. A firm understanding of PMI standards and the project lifecycle. Well-respected Merger and Acquisition Analyst with a proven record of results in strategic planning, project leadership, customer satisfaction, and relationship development. Experience with Workday modules like payroll, benefits, time tracking, and ERP systems, such as Oracle, SAP, and Salesforce. Strong understanding of the ServiceNow best practices and ongoing knowledge of the latest ServiceNow features. Extensive background in leading full construction and IT project lifecycles, including implementation, coordination, and support. Knowledge of Cloud service delivery strategies and strong experience implementing all Cloud Deployment Models: Public, Private, and Hybrid. Known for strong leadership and motivational skills that consistently produce positive results. Detail-oriented and able to multitask effectively in fast-paced environments. Continuous adherence to local, state, and federal building codes and safety regulations. Over 3 years of working with State & Federal clients. Exemplifies outstanding training and communication skills. Over 5 years of experience utilizing Confluence, Wrike, and Jira to organize all work and manage internal resources for timely and efficient project completion. EXPERIENCE

Humana (Optomi), Senior IT Implementation Project Manager/Scrum Master Feb 2022 - Dec 2024

· Successfully led project responsible for replacing end-of-life Data Center Network switch hardware to improve network resiliency and increase stability, scalability, and performance. This project included replacing Cisco legacy fabric path solutions in multiple Data Centers, upgrading the Core Chassis with New 100 GB line cards, building new VXLAN EVPN DC fabric in data centers, and migrating applications to a new fabric.

· Demonstrated thorough knowledge of OSHA, NFPA, and IBC compliance standards.

· Performed data validation, cleansing, and statistical analysis to support performance metrics for Medicaid and Medicare programs.

· Led Agile teams in delivering data modernization and analytics solutions for CMS quality programs.

· Worked on defining key stakeholders, the scope of work, cost/budget, resources required, schedule, and detailed work allocation.

· Led the end-to-end implementation of ISO 27001 to formalize the organization’s information security management system

(ISMS), align with regulatory and client expectations, and strengthen our risk management posture. Achieved ISO 27001 certification within 9 months and reduced security incident response time by 40%.

· Supported Town Halls for almost 200 people, Daily Stand-Ups, Project Meetings, CAB Presentations, and Vendor Management Meetings.

· Supported State of Texas and Federal clients through closure of call centers and data migrations.

· Responsibilities include working with key stakeholders to elicit and document requirements for the updating and enhancing of its ServiceNow instances, including ITSM and IRM, and managing those efforts. Recent projects also involved ServiceNow instance consolidation, instance integration, and ITIL process alignment.

· Lead Migration Bridges comprised of over 350 Team Members, Testers, Directors, Vendors, and Upper Management.

· Scrum Master for Network Engineering Team (15 Members): Daily Agile Ceremonies, Sprint Planning, Backlog Review, Feature/ Epic/Story Review in addition to One-on-One Agile Methodology Training.

· Support management in making critical decisions by providing regular executive-level briefings focusing on key activities, risks and financial standing on the overall portfolio. This includes the development and management of portfolio-level dashboards and metrics and facilitating reviews of critical projects. Victaulic (Protégé Hunters), Program Manager

Oct 2021 - Feb 2022

· Worked on defining key stakeholders the scope of work, cost/budget, resources required, schedule and detailed work allocation.

· Managed the submission of high-quality and informative updates to management, such as Executive-level dashboard reporting, Executive Committee and Board of Directors reporting, and Executive Project Watch Lists

· Implemented and monitored workplace safety practices per industry codes and standards.

· Proactively managed section of Project Unite 1.5 which targeted the implementation of new data center architecture that optimized performance and scalability which in turn would lead to a 30 % increase in data center processing speed and a 20% reduction and a 20% reduction in infrastructure cost, conducted Daily Scrums, Sprint Planning, Business Requirements, Project Charters, JIRA Boards, Meeting Recordings/Minutes, etc.

· Workforce Planning – responsible for reporting, forecasting, and optimizing the global team of employees and contingent workforce within budget.

JOANNA R. REYES - page 1 of 3

Brinqa, Implementation Project/Program Manager

Jan 2021 - Oct 2021

· Prepare and execute project management deliverables (Project Plan, Project Change Requests, Project Lists, etc.)

· Implemented the Brinqa platform into Workday which included requirements gathering, design, and testing.

· Expanded data center infrastructure, enabling capacity to onboard 25% more clients and support scalable growth

· Collaborated with Data Analysts and Data Engineers to translate stakeholder requirements into technical specifications, improving CMS reporting accuracy by 25%.

· Utilized Wrike to organize all work and manage internal resources for timely and efficient project completion.

· Directed multiple teams of Brinqa engineers and analysts to implement ITSM, CSM, and custom development for public sector clients.

· Provided portfolio-level oversight, including working closely with the PMO teams, Technology, Planning & Business Operations, Global Security, and Finance teams to ensure compliance and partnership on the Project Management Methodology, Key Controls, audit, and funding processes.

· Manage a team of developers throughout the implementation of ServiceNow for customers in healthcare, automotive, aeronautics, and other industries.

· Integrated NetSuite with Brinqa systems while adding heightened security modules.

· Provide Project Risk Analysis internally and to customers.

· Notify the Client Executive Sponsor and the Client Project Manager of non-resolvable issues and submit recommendations to resolve them.

· Collaborated with global and regional security leaders to develop and implement the operational physical security strategy and systems roadmap.

· Worked with State of Texas to install the Brinqa Platform to ensure vulnerabilities were identified in ServiceNow software.

· Directed vendor services and contracts, which included POS, invoices, accruals, and receiving, while interfacing with finance and accounting teams as needed.

· Designed automated reports and dashboards to track health outcomes and operational KPIs using SQL, Excel, and Tableau.

· Coordinated all-staff level activities including all-staff meetings, town halls, lunch-and-learns, newsletters, team building, social impact, employee recognition, and other employee engagement-related activities.

· Responsibilities included eliciting and documenting requirements for the updating and enhancing of its ServiceNow Incident, CMDB, and Service Portal/Catalog applications – and managing those efforts. Also, worked with key stakeholders to provide guidance on which additional functionality, modules, and applications to deploy.

· Ensure project plans and work products are based on approved and agreed-upon requirements. HID Global (TEK Systems), Senior IT Project Manager Nov 2019 - Apr 2020

Project - Dynamics 365 F&O:

· Develop UAT strategy for each major F&O application effort; subsequently develop test conditions with heavy participation of business owners and deliver content as needed.

· Elicit and document business requirements for application delivery projects using the appropriate method (JAD sessions, Use Case Model, Use Cases, User Stories, screen mockups, etc.). Ensure requirements deliverables meet standards. Ensure requirements satisfy stated business objectives.

· Assess design implications of new requirements and be able to communicate this information to all affected groups for they to determine how the design implications impact their functional area.

· Track project performance, specifically to analyze the successful completion of short- and long-term goals.

· Meet budgetary objectives and adjust project constraints based on risk and financial analysis.

· Develop comprehensive project plans to be shared with management as well as other staff members.

· Facilitate discussions, necessary reports, and SOWs with internal global stakeholders as needed.

· Create and execute deployment plans and revise them as needed to meet the changing needs of deployment parameters.

· Coordinated cross-functional teams to execute expansion of two call centers and corporate office, delivering scalable infrastructure to accommodate 35% projected growth, this included IT infrastructure, construction, security and furniture.

· Applied previous hands-on data analysis experience to bridge gaps between technical and non-technical teams, enhancing communication and reducing data-related rework.

Siemens, Senior Project Manager/Scrum Master, Smart Building Intelligence (Autonomous Building) – Research & Development

Apr 2019 - Oct 2019

· Proficiently organize and facilitate daily scrum meetings, sprint reviews, retrospectives, and release planning.

· Work with Global Teams to distribute project assignments and discuss project processes based on timeline, capacity, loads, and deliverables.

· Travel to Slovakia, Vienna, Spain, and Prague to meet with the PMO teams and to provide project statuses to multiple Executives and implement releases internationally. JOANNA R. REYES - page 2 of 3

· Directed technical AI-focused analytics projects in partnership with the Infrastructure Operations and Enterprise Architecture and Data teams.

· Reviewed architectural and engineering plans for compliance with International Building Code (IBC) and local ordinances.

· closely with product owners on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria are agreed upon and stories are ready for sizing.

· Effectively track team’s progress, including burn down, velocity, and release forecasting.

· Work with Scrum Masters across all global teams to prepare for and facilitate potentially shippable increment planning sessions.

· Expertly promote continuous improvement and help teams increase productivity and foster innovation. Dell (Manpower Group), IT Project Manager, Senior Advisor Apr 2017 - Nov 2018

· Responsible for global infrastructure, telecom, and software projects in all regions, including migrating existing Dell locations, new site build-out, and mobility program transitions.

· Directed multiple telecom/data service projects with vendors such as AT&T, Verizon, and Sprint i.e. turn-key site build-out, contract negotiations, telecom installation, equipment warehousing, site audit & resource supply for multiple locations.

· Managed construction projects from inception to completion while ensuring full compliance with local, state, and federal building codes.

· Responsible for managing and coordinating the equipment providers, subcontractors (civil engineering) and technical teams while overseeing the deployment of fiber optic cables.

· Facilitate due diligence site visits focused on identifying operational and technology strategy, organizational structures, and current state business processes and supporting technology for merger and acquisition projects.

· Managed and executed the merger integration plan and new processes.

· Accountable for the successful move of the Plano, Texas Data Center while simultaneously planning alternative projects, while preparing the 2019-2020 department budget and future data center upgrades.

· Administered migration planning: gathered data from multiple data sources, standards, application groupings & dependencies, defined technical approaches on where to split frames and applications, aligned project and program schedules, coordinated and facilitated the migration process, and engaged the business for input and approval.

· Ensured the SOW was being properly executed.

· As part of the compliance team, introduced the full SDLC methodology encompassing everything from RFPs and Statements of Work through implementation and audit.

· Collaborated & unified global cross-functional teams including architects, Data Center & Network engineers, developers, testers, and technical leads, ensuring excellent collaboration & teamwork by providing consistent leadership resulting in a record of on- time delivery of programs and multiple simultaneous projects.

· Worked with the Dell Financials team, to ensure contracts were being canceled and the designated process was completed. EDUCATION

California State University, Los Angeles

Bachelor of Science • Business Administration • 2003 - 2003 Major in International Business with a Minor in Economics SKILLS

Project Management & Operations • SharePoint • PeopleSoft • Workday • SAP • Cyber Security • Financials • Reporting • Network Infrastructure • ESS

HONORS & AWARDS

Engaging Our Employees, 2014 OneWest Bank

OneWest Bank •

OneCustomer at a Time, 2013 Business Principles, OneWest Bank OneWest Bank •

Leadership Excellence Award, 2010 Mail Room, OneWest Bank OneWest Bank •

Most Valuable Player Award, 2009 Domain Project, OneWest Bank OneWest Bank •

Award for Accountability, 2008, Indymac Bank

Indymac Bank •

JOANNA R. REYES - page 3 of 3

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