Project Management Customer Service

SHANE GREEN

PROGRAM COORDINATOR

Lauderhill, FL *3313 *************@*****.***

SUMMARY

Results-driven and detail-oriented professional with 2+ years of experience in education, marketing, customer service, and Journalism. Proven track record of success in executing target goals, e.g., project management. Adept at working in fast-paced environments and leading cross-functional teams to deliver high-impact results. Seeking to leverage expertise and dedication to contribute to a dynamic and growth- oriented organization.

AREAS OF EXPERTISE

• Project Management

• Strategic Planning

• Content Strategy

• Public Relations

• Cross-functional Team Leadership

KEY ACHIEVEMENTS

Student Outcomes & Performance -Improved student test scores by 20% + over two academic years through targeted instruction and differentiated learning plans. Curriculum & Instruction- Developed interactive, multimedia-rich lessons that boosted class participation by 30%.

PROFESSIONAL EXPERIENCE

LANGUAGE TEACHER

Lesson Planning and Preparation

• Develop lesson plans that align with curriculum objectives.

• Prepare teaching materials (worksheets, audio, visual aids, etc.). Instruction and Delivery

• Teach grammar, vocabulary, pronunciation, reading, writing, listening, and speaking skills.

• Use diverse teaching methods (e.g., lectures, interactive activities, group work). Other

Classroom Management, Assessment and Evaluation, Administrative Tasks, and Technology Integration. TEAM MEMBER- BURGER KING

Customer Service

• Greet customers in a friendly and professional manner.

• Handle customer complaints or questions with a positive attitude. Food Preparation

• Prepare food and beverages according to company standards.

• Follow food safety and hygiene guidelines.

Team Collaboration

• Work well with other team members and managers.

• Follow instructions and company procedures.

• Communicate effectively to ensure smooth operations. EDUCATION

Bachelor of Arts in Journalism- Hons. September 2018-July 2022 ADDITIONAL SKILLS

Technical Skills: Project Management, Graphic design, social media management. Soft Skills: Communication (written and verbal), Leadership, Problem-solving, Time management, Adaptability, Teamwork and collaboration, Critical thinking, Conflict resolution, Emotional intelligence, and Creativity.

Cognitive & Analytical Skills- Research and information gathering, Strategic planning, and Decision- making.

Language & Communication- English proficiency and Public speaking.

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