Customer Service Representative
Resume:
DASHANA THEODORE
**** ****** *****, ******* ** **023 ***********@*****.*** 954-***-****
OBJECTIVE
Obtain a position with your company where I may expand my knowledge while demonstrating my talents, skills & expertise.
EXPERIENCE
Customer Service Representative
Health Net Federal Services
Remote- August 2024-December 2024
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Process orders, forms and applications
• Identity and escalate priority issues
• Document all call information according to standard operating procedures
Customer service representative
Nations Benefits-Remote August 2022-August 2023
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Process orders, forms and applications
• Identity and escalate priority issues
• Document all call information according to standard operating procedures
Customer Service Representative
Health Team One-Kratos Investments - Miami Lakes, FL February 2020 to June 2022
Answer calls and respond to emails.
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Process orders, forms and applications
• Identity and escalate priority issues
• Document all call information according to standard operating procedures
Customer Service Representative
American Health Associates - Davie, FL May 2018 to February 2020
•Provide exceptional customer service to nursing home staff, physician office staff and patients by talking with clients on the phone.
•Enter data into a specialized computer system.
•Dispatch AHA's Mobile Phlebotomists and couriers.
•Track specimen collection and reporting.
•Trouble shoot missing, incomplete, and incorrect orders
•Must have the ability to interact effectively and professionally with clients. Exceptional
Customer Service Representative
Chewy – Miami, FL
November 2016 to November 2019
• Answer calls and respond to emails
• Handle customer inquiries both telephonically and by email • Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Process orders, forms and applications
• Identity and escalate priority issues
•Document all call information according to standard operating procedures
Hostess
Customer Service Representative
Us inter - Miami, FL April 2014 to June 2015
• Handled inbound and outbound calls of 80 or more, and provide one-call resolution to problems reported
• Typed memos, correspondence, reports, and other office documents.
• Maintained high standards of excellence
• Performed regular audit and evaluate the quality of customer services being delivered and issue periodic reports on the same account.
EDUCATION
HIGH SCHOOL DIPLOMA 2008-2012 North Miami Beach Senior High School
Business Administration
2013-2014 MIAMI DADE COLLEGE
Business Administration
AWARDS AND ACKNOWLEDGEMENTS
A clear and confident telephone manner • Ability to communication effectively with a wide range of customers • Positive attitude for dealing with customer complaints • Extensive knowledge of Microsoft office • Experience of working in a busy, inbound call center environment • Dealing with customers face to face • Fully aware of the importance of data security (4 years)
• Problem-solving
• Flexibility
• Team Work
• Reliability
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