Customer Service Insurance Sales

Michael Peacock

Cave Springs, AR ***** 479-***-****

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PROFESSIONAL

SUMMARY

Dynamic Insurance Sales Agent with proven success at Farm Bureau Insurance, excelling in customer service and strong negotiation skills. Achieved consistent sales targets through effective lead prospecting and relationship building. Leveraged comprehensive product knowledge to educate clients, enhancing their understanding of complex insurance solutions and driving agency growth. ACCOMPLISHMENTS • Achieved High Volume Sales for Casualty Insurance for 36 years consecutively in the Northwest Arkansas District

• Achieved High Volume Sales for Life Insurance for 36 years consecutively in the Northwest Arkansas District

• Achieved High Volume Sales for Mutual Insurance for 36 years consecutively in the Northwest Arkansas District

• Assisted with training new insurance salespeople SKILLS • Customer service

• Strong negotiation

• Cold calling

• Lead prospecting

• Insurance sales

• Product knowledge

• Policy analysis

• Loss analysis

WORK HISTORY INSURANCE SALES AGENT

Farm Bureau Insurance Bentonville, AR

09/1988 to 04/2025

• Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.

• Developed strong relationships with clients through consistent communication and exceptional customer service.

• Contributed to agency success by consistently meeting or exceeding monthly sales targets.

• Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.

• Conducted detailed needs assessments for prospective clients, ensuring comprehensive understanding of their insurance requirements.

• Expanded client base by generating referrals from satisfied customers and networking within the community.

• Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.

• Collaborated with underwriters to ensure accurate risk assessment and M P

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appropriate coverage for clients'' unique situations.

• Improved sales performance by staying current on industry trends, product offerings, and competitor strategies.

• Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.

• Streamlined administrative processes, resulting in increased efficiency and enhanced customer experience.

• Provided comprehensive product knowledge and guidance to help clients on choosing the best product selection.

• Boosted overall sales team performance by introducing innovative sales techniques.

• Improved client understanding of complex insurance products with clear, concise explanations.

• Collaborated with underwriters to expedite approval process for clients. EDUCATION Bachelor of Business Physical Education and Coaching Harding University, Searcy, AR

05/1983

CERTIFICATIONS • Licensed Blue Cross Blue Shield - 1988-2025

• Licensed Brokerage Insurance – 1988-2025

• Licensed Mutual Insurance- 1988-2025

• Licensed Casualty Insurance- 1988 - 2025

• Licensed Life Insurance - 1988-2025

LANGUAGES English

Professional Working

Peacock, Michael 2

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