Security Officer Customer Service

LATOYA LOCKLIN

Riverdale, IL ***** 773-***-**** *******.******@*****.***

Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Reliable [Job Title] dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Worked [Number] overtime hours during the holiday season at the request of management. Promoted to [Job Title] for exceeding company goals and expectations for [Number] months. Supervised team of [Number] staff members.

Achieved [Result] by introducing [Software] for [Type] tasks. Achieved [Result] through effectively helping with [Task]. Resolved product issue through consumer testing.

Infection Control

Supply Inventory Management

Restroom Detailing

Laundry Management

Customer Service

Teamwork

Customer-Oriented

Housekeeping

Exceptional Communicator

Building Maintenance

Cleaning and Organizing Abilities

Customer Service-Focused

Chemical Handling

Hospitality Background

Housekeeper, 03/2023 - Current

Compass Group Management – Tinley Park, IL

Disinfected and mopped bathrooms to keep facilities sanitary and clean. Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

SKILLS

WORK HISTORY

Vacuumed rugs and carpeted areas in offices, lobbies, and corridors. Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Security Officer, 09/2022 - 02/2023

Allied Universal Security Services – Tinley Park, IL Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Conducted regular patrols of key areas to spot and control security concerns. Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors. Security Officer, 10/2021 - 09/2022

American Heritage Protective Services Inc. – Alsip, IL Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Conducted regular patrols of key areas to spot and control security concerns. Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors. Caregiver, 01/2020 - 03/2022

Cooks Home Care LLC – Merrillville, IN

Assisted clients with daily living needs to maintain self-esteem and general wellness. Assisted with dressing guidance, grooming, meal preparation, and medication reminders. Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Built strong relationships with clients to deliver emotional support and companionship. Housekeeper, 01/2020 - 08/2020

Best Western PLUS Hacienda Hotel – Harvey, IL

Disinfected and mopped bathrooms to keep facilities sanitary and clean. Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Vacuumed rugs and carpeted areas in offices, lobbies, and corridors. Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Production Worker, 09/2018 - 06/2020

Ford Motor Company – Chicago, IL

Followed safety procedures and guidelines to maintain safe working environments. Used equipment properly to avoid workplace hazards or injuries. Resolved issues quickly to maintain productivity goals. Organized work to meet demanding production goals. Inspected and adjusted work performed to meet expectations. Participated in regular meetings with team members to discuss production updates. Took on additional shifts during peak work periods to keep projects on schedule. Inspected final products to assess compliance with quality standards and established tolerances. Assembled and tested various products to meet production requirements and quality control standards. Customer Service Representative, 03/2016 - 09/2018 Payless Shoe Source – Evergreen Park, IL

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Updated account information to maintain customer records. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services, and company information. Security Officer, 02/2015 - 09/2017

Allied Barton – Naperville, IL

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Conducted regular patrols of key areas to spot and control security concerns. Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors. Reported suspicious activities and persons to law enforcement. Checked and verified photo identification prior to granting facility access. Patrolled and monitored premises in company vehicle, on bicycle, and by foot. EDUCATION

High School Diploma

Midwest City High School - Chicago, IL

No Degree

Midwest College of Oriental Medicine - Blue Island, IL Certified [Job Title], [Company Name] - [Timeframe] CERTIFICATIONS

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