Customer Service Technical Support

Deanna Thomson

Contact

Phone: 386-***-****

Email: **************@*****.***

Education

Associate of Science –

Networking Technology

Daytona State College Daytona Beach,

FL Jan 2012 – Dec 2013

Certificates Earned:

• Network Support Technician

• Information Technology Support

Specialist

• Networking Communications

(LAN & WAN)

• Network Infrastructure & Server

Administration

• Microcomputer

Repair/Installation

• Google Drive, MS Office, iWork

Core Competencies

• Technical Support &

Troubleshooting

• Data Management & Analytics

• Customer Service & Resolution

• Regulatory Compliance (Prop 65,

OSHA, etc.)

• Intrapersonal Communication

• Conflict Management &

Negotiation

• Product Development & Vendor

Coordination

• Project & Task Management

• Digital Literacy (Advanced

Excel, Access, etc.)

• Adaptability & Multitasking

Professional Summary

Experienced IT and customer service professional with over 10 years of expertise in technical support, compliance management, and product development. Proven ability to work independently and manage complex tasks with accuracy and professionalism. Adept at navigating diverse systems, supporting internal and external customers, and ensuring regulatory compliance across multiple product lines. Professional Experience

Verizon Customer Service Representative

Continuum Global Solutions Remote Oct 2021 – Present

• Provided expert support in billing, devices, plans, features, and technical issues.

• Resolved complex customer service concerns with

empathy and efficiency.

• Processed and troubleshot both consumer and business credit applications.

• Assisted store representatives and customers with credit order resolutions.

Product Specialist / Product Compliance

Specialist

Metra Electronics May 2014 – Sept 2019

• Delivered hardware, software, and network support for CCTV surveillance systems.

• Communicated directly with overseas vendors to assist with product development.

• Addressed online dealer pricing discrepancies and installation issues.

• Managed compliance programs for Prop 65, Conflict Minerals, RPPC, and E-waste.

• Oversaw OSHA safety audits and ensured departmental compliance.

• Maintained regulatory data for over 14,000 products. Help Desk Specialist

Accent Marketing Eustis, FL Sept 2002 – July 2007

• Supported Sprint PCS and long-distance help desk operations.

• Installed, updated, and upgraded software applications.

• Provided real-time assistance to customer service representatives for technical issues.

Contact this candidate