Customer Service Manager

KB Kristin Burg

Jackson, WI ***** 262-***-**** ********@*****.***

PROFESSIONAL

SUMMARY

Goal-oriented Customer Service Manager with 15+ years of experience in leadership roles. Detail-focused and driven to help the company succeed in meeting and exceeding sales goals. Inside Sales person skilled in communication and collaboration for fantastic customer service. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Experience solving problems creatively to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

SKILLS SAP and ERP system knowledge

Account management

Complaint resolution

Shipping, receiving and

warehousing

Training and mentoring

Logistics policies and procedures

Sales proficiency

Excellent time management skills

Effective problem solver

MS Office expert

Technical Support

Customer-focused

Microsoft Outlook, Word and

Excel

Exceptional interpersonal

communication

Exceptional telephone etiquette

Adherence to high customer

service standards

Effective workflow management

Team Building

Schedule Management

Customer Relations

Account updates

Administrative support

WORK HISTORY CUSTOMER SERVICE MANAGER 10/2006 to CURRENT Precision Innovations Germantown, WI

Followed through with client requests to resolve problems. Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Processed payments and returns with accuracy and efficiency. Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

Addressed regular, advanced and long-standing customer concerns to promote company loyalty.

Identified opportunities and found solutions for continuous improvement. Organized and balanced multiple priorities within fast-paced environment. Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues. Spearheaded customer satisfaction survey and analyzed results to make action plans.

Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.

Developed documentation and generated reports for monthly meetings. Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets. Assisted customers with navigating internal orders and to meet their in-house dates.

CUSTOMER SERVICE REPRESENTATIVE 01/1999 to 10/2006 Heartland Adhesives And Coatings, Inc. Germantown, WI Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Responded to customer needs through competent customer service and prompt problem-solving.

Developed community reputation through commitment to customer satisfaction and strong client relationships.

Answered customer telephone calls promptly to avoid on-hold wait times. Processed payments and returns with accuracy and efficiency. Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.

Offered advice and assistance to customers, paying attention to special needs or wants.

Exceeded team goals and collaborated with staff members to implement customer service initiatives.

EDUCATION Associate of Science Early Childhood Education Waukesha County Technical College, Pewaukee, WI

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