Customer Service Rep

ALECIA

BASSIER

CUSTOMER SERVICE PROFESSIONAL

658-***-****

******************@*****.**

m

Bull Bay,St.Andrew

EDUCATION

NCTVET Certificate

Hospitality Services

Sept 2017 – Sept 2018

CXC’S

Garvey Maceo High

Sep 2010 – June 2015

SKILLS

• Communication Skills

• Multitasking

• Customer Service Skills

• Flexibility

• Adaptability

• Time Management Skills

• Organizational Skills

•

REFERENCES

Available Upon Request.

PROFILE

Resourceful and customer-focused hospitality professional with over 5 years of experience in food & beverage service, culinary arts, housekeeping, and guest support. Recognized for delivering high standards in fast-paced environments, from luxury resorts to government establishments. CPR-certified and trained in Team Jamaica protocols, with a strong foundation in cross-functional hospitality roles and a passion for service excellence.

WORK EXPERIENCE

Runner

Margaritaville Cruise Centre July 2024 – April 2025

- Delivered food and beverages promptly to guests.

- Maintained cleanliness and organization of service areas. Chef

Kaya Herb House Feb 2022 – June 2024

- Prepared high-quality meals in line with menu standards and dietary requirements.

- Maintained kitchen hygiene, stock levels, and food safety practices. Room Attendant

Bahia Principe July 2021 – Nov 2021

- Cleaned and sanitized guest rooms and public areas to resort standards.

- Replenished linens, toiletries, and minibar items daily. Customer Service Rep

Data Mint Group Dec 2020 – April 2021

- Handled inbound/outbound calls professionally.

- Resolved customer issues, processed orders, and maintained records. House-keeping Attendant

Office of His Excellency the Governor General & Staff Nov 2018 – Nov 2020

- Upheld exceptional cleanliness and presentation standards in official residences and guest areas.

- Monitored and replenished supplies while adhering to inventory protocols.

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