Human Resources Executive Administrative

Leah Andrade

*************@*****.***

Energetic, resourceful and progressive professional with various Executive Administrative experience working in Healthcare, Legal, and Human resources to executive level directors. Seeking to support Executive level leadership by organizing calendars, meetings, travel and all other aspects of daily operations. Considered as a critical thinker with excellent judgement; assertive, adaptive and creative problem solver; collaborative and decisive team player; meticulous attention to detail; personable and proficient at managing sensitive circumstances and confidentiality in the workplace EDUCATION

Bay State College

Bachelor of Science in Management, December 2018

CERTIFICATION

Paralegal Certification, June 2019

TECHNICAL SKILLS

Microsoft Word, Excel, PowerPoint, Outlook, Bloomberg Systems, Concur, WebEx, MS Visio, and Office 360 PROFESSIONAL HISTORY

Real Estate Student December 2023 - Present

Professional Care Match; Westport, MA August 2023 – November 2023 Care Coordination Manager

Manage over 200 caregivers from Massachusetts as well as live in caregivers from different States

Meet with new and potential clients to bring on new service to the company via zoom

Update and send out care plans to caregivers who take on new clients

Screen and Interview potential caregivers to join the company

Drive to client’s home to meet them and caregiver for a filed visit

Send out training videos on Hoyer lift, colostomy changing/ cleaning and dysphagia

Manage 24/7 call/ text services for caregivers to contact me in case of emergency or schedule changes

Manage the recruiting team as well as scheduling team due to company being short staffed

Ensured company census was up by managing caregiver’s schedules and new clientele

Trained new scheduling staff on systems for scheduling and how to negotiate shifts with caregivers AHS; Dartmouth, MA June 2023 – August 2023 (Temp)

Customer Service Representative

Answer incoming calls from customers and potential customers

Facilitate cash exchanges between customers and sales reps

Liaison between merchandise handlers and customer deliveries

Manage and document deliveries, returns, and damaged merchandise

Distribute weekly data entry to sales reps and managers

Keep track of weekly company goals and inventory Complete Staffing; MA April 2023 – June 2023

Hiring Specialist/ Recruiter (Temp)

Call new job prospects who are seeking employment

Schedule interviews with new job seeking individuals

Sign in temps and distribute job applications to individuals seeking work

Reach out to companies seeking to hire new employees through the staffing agency

Assist with resume and job preparation to people who come in office seeking work Home Health Aid for Ill Family Member April 2022 – March 2023 Aide Support for sick/ ill Family member

Aerotek; Boston, MA December 2021 – March 2022

Client Services Call Center (Temp Contract)

• Exuding superb professionalism and customer service to each and every calling client

• Answer any inbound call center questions regarding client’s accounts

• Checking balance or status of accounts

• Connecting callers to other office personnel if have specific questions or require a particular service

• Providing account balances or interest rates that clients call in inquiring about

• Retrieving and mailing out any tax documents or statements clients need Barton Associates; Worcester, MA September 2021 – November 2021 Physician and Nurse Licenser (Temp Contract)

• Research nurse and physicians education background to license

• Coordinate with recruiters to help license physicians and nurses

• Contact State medical boards to complete education background checks

• Assist with physician and nurse license renewal

• Interview nurses and physicians regarding licenses as part of background check

• Mail fingerprinting process and fee waiver to physician and nurse applicants looking to get licensed RCAP Solutions; Worcester, MA July 2021 – September 2021 Generalist (Temp Contract)

• Coordinate Calls with clients seeking housing and section 8 vouchers

• Organize and distribute voucher letters to clients who receive state benefits

• Utilize excel to organize state database of clients over 10 years

• Connect clients to first time home buyers and job resources

• Meet and greet clients to go over their voucher applications Payden & Rygel Investment Management; Boston, MA October 2019 – July 2021 Executive Administrative Assistant (Temp to Hire)

• Supports Managing Principals, All Vice Presidents, and Funds team

• Run Bloomberg system to print out data for company meetings every week

• Create and submits expenses for Executives

• Reconcile invoices and submit to accounts payable for company

• Enter and update all clients, prospects and consultants into Salesforce Database

• Print and bind books for company meetings with clients

• Set up computer monitors and hardware for coworkers

• Arrange zoom meetings and conference calls for staff

• Edit PowerPoint decks for client meetings and client quarterly reporting

• Generate FedEx labels for outgoing documents and packages

• Book flights, car service, hotels, and conference rooms for Managing Principals, and all Vice Presidents

• Answer phones and transfer calls using Mitel software

• Timely communication and coordination with all direct reports

• Problem solving with little to no direction

• Multi-tasked with the ability to prioritize workflow

• Routinely monitor deadlines and tasks for the Executive Staff, prioritizing schedules, flagging issues

• Run errands to purchase office decorum and client lunch dinnerware

• Cater large meals for client breakfast and lunch meetings

• Put together company Christmas tree and water office plants SAREPTA THERAPEUTICS; Cambridge, MA July 2019 to October 2019 Legal and Human Resources Administrative Assistant (Temp Work Only)

• Supports Vice President Chief Counsel of Intellectual Property, Sr. Director, Head of Gene Therapy Intellectual Property, Sr. Director, Sr. Patent Counsel, and Director of Human Resources

• Complex domestic and international travel arrangements utilizing Concur as well as competitive travel websites

• Creates and submits expenses for Executives

• Organizes local as well as out of state offsite meetings and events including venue contracts, all logistics, catering, etc.

• Submits and tracks Service Agreements and Invoices through Legal submission system

• Creates Purchase Orders (POs) and ensures payment of all vendor invoices

• Prepare Intellectual Property PowerPoint decks for presentations

• Plans and organizes team building events and activities for Human Resources Department

• Timely communication and coordination with all direct reports

• Problem solves with little to no direction

• Multi-tasks with the ability to prioritize workflow

• Routinely monitor deadlines and tasks for the Executive Staff, prioritizing schedules, flagging issues

• Act as an interim Executive Administrator for various departments RESOLUTE MANAGEMENT; Boston, MA March 2019 to July 2019 Legal Administrative Assistant (Temp Contract)

• Maintain accurate litigation and arbitration data on a variety of complex Excel spreadsheets and company databases

• Analyze reports from outside counsel, organizing important litigation dates and litigation budget information

• Update detailed monthly and quarterly reports for management and clients

• Assist in-house counsel with task management

• Interface with claims staff regarding various issues relating to claims in litigation

• Provide administrative support: copying, filing, scanning, and mailings; maintain settlement library

• Perform legal research and assist with special projects as needed

• Anticipate and prepare materials needed for conference calls BOSTON MEDICAL CENTER; Boston, MA September 2018 to December 2018 Hospital Campus redesign; Patient Services; TB Clinic (Internship)

• Assisted the Director of Nurses with daily Administrative duties

• Directed patients to radiology clinic post TB clinic check-ups

• Helped volunteer services with Boston Medical campus redesign, laminating essential documents

• Transferred and implemented documents from physicians into word and excel documents for Patients Services department

THE BRIDGESPAN GROUP; Boston, MA October 2017 to August 2018 Front Desk Administrator

• Answered phones and assisted with general office duties

• Ordered and stocked office supplies as well as put in maintenance orders for office repairs

• Assisted Marketing team with research projects that help partners in the organization

• Provided Executive Admin team with help directing and escorting their partner’s clients for meetings Edited documents for marketing and admin team

• Provided minimal assistance with VTC and virtual teleconference for international and domestic meetings DUBIN CLARK; Boston, MA January 2017 to April 2017 Executive Assistant (Contract)

• Provided direct administrative support to the CEO and Partners of the firm

• Managed complex calendars, scheduled appointments, and arranged CEO’s and Partners travel

• Assisted with company marketing by creating booklets to be used at conferences and meetings for Investors/Partners VARIOUS CONSULTING ENGAGEMENTS, Boston, MA November 2016 to January 2017 Administrative Assignments October 2010 to December 2012

Handled data entry in Excel and assisted with expense reports

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