Customer Service Client Relationship

PROFESSIONAL SUMMARY

Dynamic professional with a proven track record at TEK Systems, excelling in client relationship building and financial literacy. Spearheaded customer service initiatives, enhancing satisfaction and efficiency. Demonstrates exceptional problem-solving and communication skills, adept at multitasking and maintaining meticulous attention to detail. Achieved significant improvements in customer service metrics, showcasing a commitment to excellence and a self-motivated approach to professional growth. SKILLS

• Client relationship building • Financial literacy

• Multitasking • Problem-solving

• Attention to detail • Organizational skills

• Excellent communication • Time management abilities

• Self motivation

CONTACT

480-***-****

****************@*****.***

Surprise, AZ 85388

EXPERIENCE

Online Banking Representative

NOV 2023 - JUN 2024 USAA, Phoenix, Arizona

Customer Service Manager

FEB 2021 - NOV 2023 TEK Systems, Phoenix, Arizona

• Generated reports detailing key performance metrics related to customer service levels.

• Researched complex banking issues in order to provide reliable solutions for customers.

• Maintained high level of confidentiality when handling sensitive customer information.

• Developed strong interpersonal communication skills while interacting with customers via phone, email, and live chat.

• Maintained accurate records of customer accounts and transactions for audit purposes.

• Collaborated with internal teams to ensure customer satisfaction goals were met or exceeded.

• Advised customers on financial products available through the bank's website such as credit cards and investment options.

• Provided customer service to online banking users, including account inquiries, help with password resets, and troubleshooting technical issues.

• Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.

• Assisted customers with resolving service-related issues.

• Utilized problem solving techniques to quickly resolve escalated issues from customers.

• Coached and provided feedback to staff to improve performance and achieve company objectives. CASSIE BLACK

C U S T O M E R S E R V I C E R E P R E S E N T A T I V E

• Managed customer service staff by communicating expectations and monitoring and analyzing results.

• Conducted regular performance reviews and provided coaching and feedback to staff members. EDUCATION

High School Diploma

Kellis High, Phoenix

REFERENCES

References available upon request

Contact this candidate