Customer Service Representative

Eric Steward

**** **** ******

Newport News Va **605

Mobile Phone: 757-***-****

Secondary Phone: 757-***-****

E-mail: ****.*********@*****.***

OBJECTIVE

To acquire a position that will improve all work, leadership and life skills. WORK EXPERIENCE

Liberty Mutual-Safeco

October 2024-February 2025

Safeco cast customer service representative

• The job entailed handling customer service calls for liberty mutual and Safeco dealing with customers auto insurance, home insurance motorcycle and umbrella insurance.

• Customers would call in with general questions about there different or multiple polices, make payments in full or request documentation to be emailed faxed or mailed to them.

• If there was a task I could not complete the job entailed me to get the customer over to the correct department example new service, making changes to the policy partial payments or cancellations.

• I provided world class customer service to all members to ensure one call resolution if I handled the call or got them over to the correct department.

Elevance Health-Anthem

July 2023-September 2024

Enrollment Coordinator/ Auditor

•The job description consisted of providing businesses with creating an account for them and there employees specifically detailing there benefits

•The job also had us performing enrollment if there benefits for the customer there spouses and children.

•Doing the job consisted of creating an account for different organizations from scratch adding in there normal business information.

•Then we would add the employees and there information including there benefits.

•We would add the different benefits there had ex life benefits or with A&D and having benefits also for any spouse and or kids they may have.

•We made sure the proper percentage of benefits they received were place in correctly for each employee/member. Job contains no calling inbound or outbound. Full complete data entry position. Teleperformance(USAA)

April 2023-July 2023

Deposit Representative

•The job will consist of helping USAA members with there accounts.

•Enrolled members in there new USAA accounts and enrolled in them for the online and mobile account access.

•From helping with balance, payments disputes and anything dealing with there accounts.

•Assisted members again with checking there balance, transferring funds from one account to another.

•Also placed in disputes for fraudulent transactions and normally sent out new bank cards.

•Provided world class customer service answering and resolving any other questions pertaining to there USAA account or new customer inquiries.

Job will be inbound and outbound calling at times.. Anthem Inc

Nov-2022-March 2023

Customer service rep

Job consisted of working from home in a call center environment taking inbound calls.

•Performed the tasks of enrolling them in Medicaid if they qualified if not got them the information for what they qualified for.

•Job details are to assist members and providers with questions concerns and any issues with there Medicaid accounts or Medicaid customers.

•To ensure I’m providing world class customer service and assist with handling members insurance needs and the providers needs as well.

•Also processed claims for providers by making sure billing codes and procedure records were correct and processed the claims for payment to the provider. Made outbound calls to finalize claims with providers. ADT Security

Aug 2021-Sept 2022

Collections Representative

•Job consisted of working from home in a call center environment taking incoming and making outgoing calls.

•Job details in my first position was working with customers fixing any and all technical issues with there ADT system. From sensors to keypads to door locks etc. My second position was a tier 2 collections rep assisting customers with billing questions and main focus was to make offers to collect past due balances to bring accounts current.

•Job also consisted of making outbound calls to business locations to discuss, reprocess and settle claims for there locations with faulty equipment and tech support jobs.

Faneuil Inc

June 2019-December 2020

Customer Service Rep

•Job consisted of working In a fast past Call Center environment taking incoming calls

•Job details were working with EZ pass and assisting customers with there EZ pass toll accounts, processing payments ordering products and resolving any issues or problems while answering all questions by providing world-class customer service.

Maximus inc

November 2018-April 2019 Customer

service rep

•Job consisted of working in a big call center environment with me taking inbound calls.

•To assist member in enrolling in Masshealth insurance for members in the Massachusetts state.

•Job entails to assist members in enrolling and explaining the full details of their healthcare insurance and answer any questions or concerns they may have. Also to go over claims and get customer to the right department for any issues that may involve eligibility, billing, new applicants etc. To continuously deliver world class customer service to every member that comes across my line for one call resolution. Claims were also processed for provider in checking billing codes procedure codes and making sure claim was processed correctly and issued out to the provider as needed. Outbound calls were made to provider to finalize claims.

•Job also consisted of reprocessing claims for providers with there members visits. Made sure claims were correct with billing coding and CPT codes for procedures done at the time of the visit. Also paid out claims of all information was correct and claim was valid. Outbound calls were made to provider to finalize claims. WPS solutions

November 2017-July 2018i job

Customer service claims rep

•Job consisted of working in a massive call center environment taking inbound calls from customers and clients.

•To assist military members active and non-active and there family members with their healthcare benefits and claims.

•Job entailed answering questions or concerns about current active duty or non-active duty military veterans healthcare about what’s covered and what is not covered to assist in where they can go to be see for any health needs and to fully go over claims about what was charged if it was correct or to see if a procedure or visit would be covered. Job was to fully provided one call resolution to assist them with all there needs.

•Additional job entailed working with and processing claims for providers for members visits to there location. Went over each claim line to make sure procedure codes were correct, billing for those codes and visit were correct and ensured provider was paid out correct claim amount. Outbound calls were made to provider.

•Assisted providers in placing in claims needed for patients visits. Smithfield foods

June 2017- Novemer 2017

Assembly line/ factory worker

•To fully work along my fellow line worker in a assembly to complete different factory tasks associated with Smithfield Foods.

•Job entails working in a factory location in different assembly lines to create and manufacture the products associated with smithfield foods. Examples are we create the food products distributed throughout the world coming from the pig, such as bacon, ham, pork chop, ribs etc We bring in the live pig and then it goes through the assembly line throughout the plant as a whole then it is slaughtered and broken down into those different products and shipped to different locations.. APAC customer service/EGS

October 2013- June 2017

Customer service and Private Investigator

•Job entailed working in a large call center environment taking inbound calls and making outbound calls to customers and

•business locations.

•To assist customers in regards to their questions or concerns about their UPS packages.

•Job entails to assist customer in locating and tracking down UPS customers current packages that they are having shipped to their residential location or to their business location. My job also entails now to locate and find lost packages. To assist the shippers of the packages and the receivers of the packages in finding them when they are considered lost and cannot be found. To answer all questions or concerns and give the best customer service experience to make the customers and the shippers happy.

•Once investigations were complete either the package was found if not provider was called back outbound and claims were processed and issued.

Portfolio Recovery Associates

October 2012- August 2013 Debt

Collections Company

•Job required me to working in a big fast paced call center environment placing outbound calls to customers and receiving inbound calls as well.

•To recover debts associated with customers who may have lost track of the debt come into hardships or who are currently refusing to pay them. To recover debt at all times with all intentions of assisting all customers in erasing debt and fixing their credit.

•Job entailed calling customer who have debts in our office and assist them with payment arrangements and or settlements to close their accounts and assist them in getting their debts out of collections and reported to the credit bureaus.

•Enrolled with payment arrangements and settlements for long time or recent debt to resolve collections issue.

Ryla Inc

December 2011-July 2012

Ryla Inc contractor of Verizon fios service

Telecommunications

•A large call center environment receiving inbound calls from Verizon customers. To establish customers with the understanding of verizon's fios services explaining all the benefits of having the services in their home or business.

•Job entailed making offers to new and existing verizon customers who may have been interested or already have verizon fios tv, internet, and landline or business phone services. Provide world class customer service answering all questions and concerns that the new and existing customers may have.

•Enrolled customers with brand new services if Fios was provided in there area. Got technician out to location for installation.

Account Services Specialist

January 2009 - March 2011

Sprint Nextel Corporation Hampton, VA

Telecommunications Services

•Big call center environment placing outbound calls and receiving incoming calls from sprint and nextel customers. To resell sprint and Nextel customers on the benefits of having sprint cell phone service, who may be interested in seeking new options with another cell phone service provider.

•Job entailed making specific offers to customer that may be thinking of cancelling their services and seeking other options for a cell phone provider. Resold the customers fully to insure them that sprint was the best provider. Manage accounts in all billing matters, coverage matters and phone equipment matters. Fully managed and provided customer services to many different types of sprint and Nextel accounts.

•Strong Communication Skills with different types of customers, Solved billing and payment complications, Strong account managements’ skills, Strong selling skills of benefits of sprint service, Strongly interacted with customers to resolve all issues,

Teletech Holdings Inc

December 2007 - October 2008

Sprint Nextel Corporation Teletech Hampton, VA

Telecommunications Services

•To provide sprint and Nextel customers with customer service dealing with there cell phone accounts. Whether it was billing issues, coverage issues, or technical issues. Resolved all customers’ issues.

•To completely resolve the customer’s reason for calling into Teletech which is a third party site affiliated with sprint.

•handled technical issues., migrated sprint accounts., resolved billing questions and concerns., reset online accounts, processed phone orders,

•enrolled customers in sprint service but selling the services and the phone then creating them a brand new account.

Customer Service Representative

December 2006 - July 2007

West Telemarketing Newport News, VA

Telecommunications Services

•The work experience at west telemarketing was an experience that I am glad I was able to have. It helped me improve my customer service skills. I learned how to be a representative assisting customers with their various issues on their wireless account. I am glad I was able to learn how to be a representative and west really provided a great learning experience for me to work in customer service.

In store support

August 2006 - September 2006

Sears Inc Hampton, VA

Retail

•Working at sears was also a great experience. I was able to work closely with my co-workers setting up the look of the store. Conducting price changes. Tallying inventory on all merchandise in the store. I also was able to be a service to any customer with any questions.

Crew Member

August 2004 - December 2005

Thompson hospitality Raleigh, NC

Food and Beverage Production

•At Thompson hospitality I worked as a crew member serving breakfast, lunch, and dinner to college students at Shaw University. I also worked in the dish room washing dishes. Working at Thompson hospitality helped me work closely with the students and fellow co-workers while I was attending Shaw University. Crew member

June 2002 - September 2002

Wendy’s Inc Williamsburg, VA

Restaurant/Food Services

•As I worked at Wendy’s I worked as a crew member working the cashier, working cooking and serving the customer’s food. Wendy’s was a good hands on experience building my employment. Wendy’s was my first job and I'm thankful for working there because it really helped me get into interacting with different types of people from all over. EDUCATION

Some College Coursework Completed,

January 2004 - January 2006

Shaw university Raleigh, NC

I majored in mass communication, Shaw is a great school. I was receiving a great education there before I had to leave for various family and personal reasons

SKILLS

LANGUAGES

INTERESTS

To learn new trades and improve all work skills and life knowledge’s experience customer service associate Expert

English Intermediate

Contact this candidate