Business Development Client Relationship
Resume:
Trish
Gorson
Boca Raton, FL
***********@*****.***
https://www.linkedin.com/in/trish-gorson-123ba044/
Motivated and customer-centric Customer Success Relationship Manager Professional with a track record of delivering results in client success and account management. Demonstrated proficiency in cultivating intricate client connections and adeptly handling diverse business functions such as billing, conflict resolution, and policy implementation. Eagerly pursuing a dynamic role in medical customer Management sales team to apply well-honed skills in client relations, sales management/ business development, aiming to contribute to revenue growth and elevate customer satisfaction within the healthcare industry.
Skills
Leadership
Account and Sales Management
Negotiations
Team Collaboration
Report Generation and Analytics
Project Management
Client Relations and Client Relationship Management
Billing and Logistics
Communication Skills
Business Development
Problem Solving/Resolution
Strategic Planning
Sales and Marketing
Experience
2022 – PRESENT
Client Relationship Manager / Inform Diagnostics/ Fulgent Genetics
-Maintained and grew relationships with clients to ensure high satisfaction and retention
-Collaborated cross-departmentally to address and document issues promptly
-Identified client data trends for workflow optimizations and reduced discrepancies
-Acted as a liaison between clients and organizational business units
-Guided partnership with Client Relationship Specialist to create a cohesive support unit
-Demonstrated expertise in CRM, LIS, and IVR applications
-Completed monthly wellness calls to assigned accounts
-Oversaw client complaints resolution and provided after-hours support as needed
2018– 2022
Regional Account Manager / Prime Source Healthcare Solutions
-Managed current accounts to assure consistent sales volume growth
-Grew business by 40% with existing and new accounts
-Identified, engaged, planned, and developed new regional accounts
-Coordinated client relationship opportunities and service contracts
-Represented and fostered company at conferences and trade shows
-Oversaw account compliance to maximize company contracts
-Resolved issues to ensure the highest level of quality service
-Provided status updates to Regional Sales Director and CEO
2016 – 2018
Client Account Manager / OASE/ Geo Global
-Acted as the main point of contact, managing commercial and distribution accounts
-Achieved 110% quota attainment, ranking in the top 10 out of 60
-Grew business by 40% in partnership with territory managers
-Resolved key client issues, invoicing, account credits, and problem-solving
-Developed a complete understanding of key account needs, negotiated orders and pricing
-Planned reports on account progress and quarterly initiatives
2014 – 2016
Outside Sales Executive / Arbitrage Property
-Identified prospective customers and created sales contracts
-Utilized cold call methods, social media, and existing client referrals
-Collaborated with territory sales staff to maximize profit through upselling or cross-selling
-Attended internal meetings, sales staff meetings, and marketing and sales projects as needed
2013 – 2014
Corporate Account Manager/ United World Telecom
-Acted as the main point of contact for assigned corporate accounts
-Developed and maintained corporate accounts with international telecommunication needs
-Monitored market trends and competitor activity to identify new business opportunities
-Negotiated commercial terms of business and built strong client relationships
-Collaborated with the marketing team to develop pricing strategy and new marketing campaigns
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2010– 2012
Account Executive/ Comcast Business Class
-Responsible for operational and administrative tasks and creating daily activity reports
-Demonstrated excellent sales and technical background in B2B sales
-Proficient in Microsoft Office, Google Suite, and various CRM platforms
-Excelled in account management and client relationship management
Education
Bachelor Linguistics and Foreign Languages / "Spiru Haret" University of Bucharest - Romania
Professional Accomplishments:
Sales Management:
-Consistently exceeded sales quota for business services from SMB to large accounts
-Engaged with executives to develop individualized sales solutions
-Negotiated contracts and created personalized sales presentations
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Account Management:
-Successfully maintained customer relations with corporate accounts
-Resolved daily account issues to keep customers satisfied
-Developed strategic plans for each client to grow revenue and service
-Utilized various CRM tools to manage a large list of prospects and clients
Business Development:
-Created value-added business solutions to improve productivity and increase profitability
-Managed existing and implemented new sales projects to completion
-Installed new marketing initiatives to optimize business workflow and promote growth
Contact this candidate