Customer Service Relations

HENRYETTA, ***** • ***********@*****.*** • +1-501-***-****

ALEIA MURPHY

SR Asst Customer Relations

PROFESSIONAL SUMMARY

SR Asst Customer Relations with 7+ years of experience, leveraging CRM tools and Microsoft Office to enhance customer satisfaction and streamline processes. Demonstrates exceptional communication, organizational, and multitasking skills, consistently resolving customer issues and fostering loyalty. Passionate about driving innovative strategies for improved service efficiency and customer engagement.

EMPLOYMENT HISTORY

SR ASST CUSTOMER RELATIONS Jun 2024 - Present

Arkansas Blue Cross Blue Shield AR

Handle customer inquiries, resolving issues efficiently, enhancing satisfaction and loyalty. Streamline communication channels, achieving measurable improvements in response times. Utilize CRM tools to track and analyze customer data, providing actionable insights for team strategies. Communicated with physicians and other nurses regarding any medical concerns. Claims

CUSTOMER SERVICE REPRESENTATIVE CHAT Jul 2023 - Jul 2024 CLEAResult Damascus, AR

TELESALES REPRESENTATIVE Aug 2022 - Jun 2024

Comcast/NBC Universal Damascus, AR

Respond to customer inquiries and resolve issues promptly, ensuring high satisfaction rates. Maintain detailed records of customer interactions to streamline follow-up efforts and improve service. Generate leads through cold-calling and networking, contributing to sales growth. Provide actionable feedback on product development based on customer insights. Research competitors to differentiate our products, enhancing market position. CUSTOMER SERVICE LEAD Oct 2020 - Aug 2022

Alorica Damascus, AR

• Conducted regular team meetings to discuss current performance, identify areas for improvement and develop strategies for success • Managed escalated situations with difficult customers while preserving positive relationships • Provided ongoing training to new staff on customer service policies and procedures • Facilitated weekly team huddles focused on problem solving, collaboration, goal setting and recognition activities • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships. RETENTION CUSTOMER SERVICE REPRESENTATIVE Apr 2018 - Apr 2020 Dish Network Arkansas Remote

• Created personalized experiences for customers by providing tailored recommendations based on individual preferences • Maintained detailed records of customer interactions, transactions, comments, and complaints • Provided excellent customer service by responding to inquiries and resolving customer complaints in a timely manner. EDUCATION

MEDICAL ADMINISTRATIVE ASSISTANT Oct 2020 - Mar 2022 Ultimate Medical University Clearwater

3.2 GPA

HIGH SCHOOL DIPLOMA May 2013

Henryetta High School Henryetta

Diploma and Sports scholarship

SKILLS

Customer Service (Expert), Microsoft Word (Expert), Microsoft Office, Computer skills (Expert), Sales (Expert). Helping direct customers and agents navigate.Managed chat moderation, enforcing company policies and guiding users. Streamlined communication channels, enhancing customer satisfaction and agent efficiency. Facilitated seamless interactions between customers and agents. Fostered a positive online environment, promoting constructive dialogue and issue resolution.

CRM software (Expert), Remote access (Expert), Typing (Expert), Software troubleshooting (Expert), Call center, Medical terminology, Live chat, EMR systems, Microsoft Outlook, Salesforce, Microsoft Windows.

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