Customer Service Specialist
Resume:
Angel Ruiz
Phoenix, AZ 85020
******************@*****.***
SUMMARY
History of being an effective worker with an understanding of the importance of customer service. Motivated individual with a strong work ethic, quick learner with ability to adjust to various changes. Looking to utilize a valuable skill set in a new position. EXPERIENCE
June 2022 – VALLEY UROGYNECOLOGY ASSOCIATES
Current Receptionist
• Handle several calls consistently.
• Perform other duties assigned by management
• Multitask and prioritize.
• Consistently delivered exceptional customer service. Sept. 2020 - Jan. 2023 – PURPLE TURTLE BAR & GRILL/ 27TH AVE BAR & GRILL
• Mixing and serving drinks based on customer request
• Serving Food
• Upselling
• Multitask and prioritize.
• Maintaining a clean environment
• Perform other tasks assigned by management
• Processing Payments
• Setting up and closing the bar
• Training new staff
• Customer Service
Oct. 2019 – SIMONMED IMAGING
November 2021 Radiology Physician Support Specialist / Radiologist Hotline
• Schedules/re-schedules patient appointments at the appropriate facility and fulfills customer needs to ensure customer satisfaction.
• Maintains designated account folder following departmental expectations. • Communicates regularly with assigned referring offices and appropriate sales representatives.
• Ensure communication of stats and critical findings to referring provider within the time allotted by Simonmed
• Ability to communicate effectively with radiologists and other staff
• Document all outcomes appropriately so that all staff understands
• Report any issues that arise or could arise to upper management based on feedback from referring providers or SimonMed staff
Sept 2017 – MATRIX ABSENCE MANAGEMENT
October 2020 Contact Center Specialist
•Consistently delivered exceptional customer service.
•Handled several calls consistently through main reception.
•Gathered and Analyzed information to determine which type of claim to file for the claimant.
• •Performed other duties assigned by management
Feb 2017 -CYPRESS HOME-CARE SOLUTIONS
Sept 2017
Caregiver
• Assisted clients who have difficulty performing day-to-day activities. • Transported clients to and from doctors’ appointments, errands and activities.
• Prepared meals and shopping for groceries or other essentials.
• Served as a companion to clients.
May 2013
Feb 2017 - FRY’S FOOD AND DRUG PHOENIX, AZ
Cashier
• Welcoming customers, along with answering question and assisting in locating items.
• Accepting payments while ensuring all prices and quantities are accurate. • Assisting in bagging customers purchase.
• Operated scanners, cash registers, self-checkout, and other electronics. EDUCATION
May 2017
CAREER SUCCESS HIGH SCHOOL Phoenix,, AZ
• Diploma
SKILLS
• Operating Systems and Software
• Communication
• Time Management
• Problem-Solving
• Critical Thinking
• Flexibility
• Teamwork
• Organization
• Emotional Intelligence
• Responsibility
• Attention to detail
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