Customer Service Real Estate
Resume:
Brian M. Ross
Post Falls, ID *****
********@*****.***
Experienced and detail-oriented professional with expertise in commission disbursement, real estate operations, and administrative support. Proven ability to manage large-scale commission processes, ensure compliance with industry regulations, and provide consistent reporting to management. Adept at overseeing a high volume of transactions across multiple teams and regions, delivering accurate financial documentation, and fostering strong communication within the organization. Dedicated to contributing to a positive work environment while streamlining processes and supporting business goals.
Skills
●Accounts Payable & Receivable
●Title & Escrow Management
●Microsoft Office Suite
●Commission Regulation
●Trust Management
●Skyslope
●Real Estate Programs
●Auditing
●Payment Processing
●Commtraxx & Realedger Software Proficiency
Data & Financial Reporting
Work History
John L. Scott Real Estate — Payroll Commissions Disburser Aug 2019 - Dec 2024
●Administered commission disbursements for over 1500 brokers and agents, ensuring prompt and accurate payments.
●Prepared and submitted daily reports to management, offering key insights into commission data and agent performance.
●Ensured all real estate closings adhered to state guidelines, verifying compliance and accuracy in financial transactions.
●Managed commission deductions, ensuring that agent charges were accurately reflected in payout checks.
●Oversaw daily operations for a network of 2000 agents across the Pacific Northwest, collaborating with department heads and office managers.
John L. Scott KMS Franchise — Commissions and Trust Manager Jul 2000 – Aug 2019
●Processed commissions, earnest money deposits, and payouts for over 250 agents, ensuring accuracy in all financial transactions.
●Created and submitted daily and monthly reports to senior management, providing actionable insights into commission data.
●Administered recruiting fees and worked closely with ownership to develop, track, and maintain key financial reports.
●Coordinated year-end documentation and handled transactions for tax and financial purposes.
●Supplied corporate office with commission data for agent awards and recognition programs.
●Managed general ledger inputs and provided administrative support across various departments.
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