Customer Service Team Lead
Resume:
Crenesia Gayle
Dallas, TX *****
*******************@***********.***
Seeking a position with a company where I can utilize my expertise in financial, medical and customer service. I believe I can contribute a great deal to an organization with advancement potential. Authorized to work in the US for any employer
Work Experience
Team Lead
Wells Fargo - Dallas, TX
October 2014 to June 2019
Responsible for making deposits and withdrawals. Balanced till and assisted other tellers when out of balance. Balanced vault. Open and closed branch. Provides excellent customer service to customers by cross selling opening new accts and several other duties Phlebotomist
Clinical Laboratory Services - Dallas, TX
May 2012 to March 2014
Collected blood samples, performed gestational diabetics test, ran machine to separate specimen, shipped to processing dept
Customer Service Representative
Countrywide Home Loans FSL - Richardson, TX
March 2009 to May 2011
Take incoming calls from mortgage customers inquiring about home loans, took payments for monthly mortgage payments and escrow, review balances, and consult homeowners with options to bring mortgage current. Also made outbound calls
Education
Some College and special training in Phlebotomy
UT Arlington
February 2011 to September 2011
Skills
• Cash Handling (5 years)
• Team Management
• Retail Sales
• Laboratory Experience (5 years)
• Leadership (3 years)
• Sales
• Organizational Skills
• Management
• Store Management Experience (3 years)
• Mentoring
• Research
• Phlebotomy (4 years)
• Specimen collection / processing
• Vital signs
• Patient care
• Clinical laboratory experience
• Anatomy knowledge
• EMR systems (8 years)
• Triage
Languages
• Spanish - Beginner
Certifications and Licenses
Medical Assistant, phlebotomy
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