Regional Vice President, Business Development Management, General Mana

Mario R. Tonzelli

Webster, NY 609-***-**** *********@*****.*** LinkedIn: linkedin.com/in/mariorockytonzelli

Professional Summary

Dynamic and results-driven executive leader with a proven record of success in operations management, business development, and customer engagement across diverse sectors. Adept at leading multi-site teams, driving strategic growth, optimizing business processes, and building long-term client partnerships. Known for a proactive leadership style, innovative problem-solving, and a passion for creating high-performance cultures.

Core Competencies

Strategic Operations Management Client Relationship Management Cross-Functional Team Leadership Budgeting & Financial Oversight Business Development & Sales Strategy Organizational Change & Growth Initiatives Talent Acquisition & People Development Process Optimization & Compliance Data-Driven Decision Making Crisis & Risk Management

Professional Experience

Regional Vice President — Allied Universal, WNY-CT (July 2024 –Present)

Developed strategic growth initiatives and built lasting client relationships with executive stakeholders

Mentored branch leadership to improve service delivery, resolve issues, and ensure compliance

Managed annual budgets and financial KPIs, reducing costs while enhancing service quality

Led RFP processes and solution development for high-value proposals and renewals

Responsibility for performance of $250M P&L

General Manager — Convergint Technologies, Upstate-Western NY (March 2023 –July 2024)

Oversaw all business functions, including sales, service delivery, HR, risk management, and financial planning

Achieved consistent revenue growth through targeted sales strategies and account expansion

Led talent acquisition, employee engagement, and HR-related decision-making

Ensured compliance with internal policies and external regulations across business units

Responsible for performance of $30M P&L

Branch Manager — Allied Universal, NY & Buffalo (2021 - 2023)

Managed $45–50M in annual business volume and over 1,000 personnel across diverse accounts

Directed operational, administrative, and client service functions across multiple markets

Designed tailored account strategies for 400+ clients in industries including tech, finance, education, and retail

Implemented performance metrics, training programs, and continuous improvement plans

Business Development Manager — Allied Universal, Rochester, NY (2020–2021)

Conducted client assessments to design tailored service offerings

Collaborated with operations teams to deliver client-focused presentations and proposals

Prospected new opportunities using CRM tools and digital platforms

Client Manager — Allied Universal, Rochester, NY (2017–2018)

Developed client-specific strategies to improve service delivery and satisfaction

Supported hiring and performance management processes across accounts

Technical Special Agent / Hazmat Specialist — CSX Transportation, Philadelphia, PA (2008–2017)

Led investigations and safety initiatives in collaboration with federal and local agencies

Delivered subject-matter expertise on risk management, safety training, and operational protocols

Police Officer (Private First Class) — U.S. Capitol Police, Washington, DC (2002–2008)

Managed emergency response, threat assessment, and public safety planning

Collaborated with security engineers on surveillance and screening technology deployment

Education & Certifications

Bachelor of Science – Business Administration, University of Phoenix (2017–2019)

Associate of Arts & Science – Psychology, University of Phoenix (2012–2014)

Project Management Certification

• Provided executive-level mentorship to Branch and General Managers to elevate regional performance and ensure leadership continuity

• Served high-profile clients across tech, finance, education, entertainment, logistics, retail, and government sectors

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