Administrative Assistant Customer Service

Katherine “Katie” Parsons

Adairsville, GA 770-***-**** *******************@*****.***

Authorized to work in the USA for any employer

PROFESSIONAL SUMMARY

A self-motivated individual who requires minimal supervision. Diligent, devoted worker with incredible attention to detail. Personable and well-organized team player with 10 years of comprehensive experience. Diplomatic customer service savant, skillful in monitoring account status, building customer rapport, investigating discrepancies in balances or client details, routinely contacting clients to provide educated assistance. Consistently recognized for going above and beyond, displaying candor with all working parties.

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WORK EXPERIENCE

Independent Remote / Duluth, GA

Collection Coordinator January 2023 - Present

Handles outbound collection telephone calls with consistent service quality and an excellent success rate.

Advising management and teams on feedback on front-line collections trends on recurrent account delinquency issues.

Exhibits exceptional customer relations skills and expert knowledge of available payment options.

Actively prevents returns to delinquency using follow-up strategies for different account types and demographics.

Responding promptly to customer queries and complaints to find solutions

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Elite Merchant Solutions Cartersville, GA

Account Executive September 2019 - January 2023

● Excelled in meeting promotion, retail sales, and merchant service onboarding goals

● Maintaining accurate client records via Outlook and Microsoft Excel

● Approaching prospective clients through cold-calling, email, etc., to meet sales targets

● Upselling or cross-selling products and services to new and current merchants

● Built relationships with 100+ customers daily, providing exceptional customer service and efficient product deliveries daily, resulting in translated in high customer satisfaction rating.

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Bomar Credit Corporation, Atlanta, GA

Accounts Receivable Clerk April 2014 – August 2019

● Resolved client billing problems by collecting direct payments and setting up payment plans.

● Adhered to legal, corporate, and regulatory procedures for the safety and security of customer assets.

● Revived delinquent accounts by obtaining A.C.H and A.C.C payments via phone

● Documented each customer interaction in the servicing system.

● Educated customers about balances and delinquency issues with detailed documentation of identified problems.

● Identified, investigated, and resolved over-payments and duplicated payments.

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EDUCATION

Berkmar High School, Lilburn, GA

High School Diploma

● GPA: 3.7

● Extracurricular: Show Choir & Volleyball

University of Phoenix Remote - Phoenix, AZ

Associate's Degree in Business Management Graduation Date: June 2014

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SKILLS & INTERESTS

Skills: Call Center/Cold Calling Microsoft Office (Word, Excel, PowerPoint, Outlook)

Customer Service Delinquency Prevention Payment Plan Coordination Adaptability Conflict Resolution Correspondence Writing Skip Tracing Account Investigation Middleware Research Digital/Email/Online Marketing Fintech Specialty CRM Data Management

Interests: Art (Music), Cooking, Family, Humanitarian Efforts/Charity, Continued Education, Personal and Professional Growth

References Available Upon Request

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