Customer Service Direct Care

Harley Wylie

Determined, reliable, learns fast and ready for anything thrown my way.

Fulton, NY 13069

***************@*****.***

+1-315-***-****

Authorized to work in the US for any employer

Work Experience

Registration Coordinator

Public Partnership LLC and Consumer Direct Care Network-Fulton, NY March 2025 to Present

• Efficiently registered and admitted patients, ensuring accurate and complete demographic information

• Verified insurance coverage and obtained necessary authorizations for medical services

• Maintained strict confidentiality of patient records in compliance with HIPAA regulations

• Collaborated with healthcare providers to gather medical history and relevant documentation for patient files

• Implemented electronic health record (EHR) system, improving data accuracy and accessibility

• Managed high volume of incoming calls from patients, addressing inquiries and scheduling appointments as needed

• Assisted patients with completing required forms and paperwork during the registration process

• Ensured smooth patient flow by coordinating with other departments within the healthcare facility

• Provided exceptional customer service to enhance patient experience during registration process

• Trained new staff members on registration procedures, software systems, and customer service best practices

• Collaborated with IT department to troubleshoot technical issues related to registration software

• Conducted regular audits of patient records to ensure accuracy and compliance

• Participated in quality improvement initiatives aimed at enhancing efficiency in the registration workflow

• Maintained up-to-date knowledge of insurance policies, coding guidelines, and reimbursement procedures

• Coordinated referrals between primary care physicians' offices and specialists as requested by patients

• Served as a liaison between patients/families and healthcare providers regarding any concerns or special needs

• Demonstrated strong attention to detail when verifying identification documents during the registration process

• Served as the primary point of contact for patients, providing assistance and support throughout their healthcare journey

• Effectively communicated with patients to gather necessary information, answer questions, and address concerns

• Maintained accurate patient records and updated electronic health systems with relevant information

• Ensured compliance with privacy regulations such as HIPAA when handling sensitive patient information

• Participated in team meetings to discuss patient cases, share updates, and collaborate on treatment plans

• Developed strong relationships with patients based on trust, empathy, and respect

• Collaborated with other departments (e.g., billing department) to resolve any financial concerns raised by patients

• Demonstrated excellent interpersonal skills when dealing with patients from diverse backgrounds or with different needs

• Coordinated transportation arrangements for patients requiring assistance getting to/from medical appointments

• Assisted in the coordination of patient education programs or workshops on topics such as disease management

• Maintained a high level of professionalism and confidentiality in all interactions with patients and their families

• Served as the primary point of contact for patients, providing assistance and support throughout their healthcare journey

• Effectively communicated with patients to gather necessary information, answer questions, and address concerns

• Ensured compliance with privacy regulations such as HIPAA when handling sensitive patient information

• Participated in team meetings to discuss patient cases, share updates, and collaborate on treatment plans

• Implemented strategies to improve communication between patients and healthcare providers for better outcomes

• Developed strong relationships with patients based on trust, empathy, and respect

• Supported the implementation of new technologies or software systems related to patient management

• Ensured a welcoming and comfortable environment for patients, addressing any concerns related to facilities or amenities

• Assisted in the coordination of patient education programs or workshops on topics such as disease management

• Maintained a high level of professionalism and confidentiality in all interactions with patients and their families

• Collaborated with healthcare providers to develop personalized care plans based on individual patient needs

Customer Support Specialist

Maximus-Fulton, NY

May 2023 to April 2024

Assisted via chat, email and phone. Between multiple stysts. Provided proper information for clients inquiries, provided assistance with informing them of the programs they qualified for, helped apply for assistance with payment when applicable, also assisted with filling out there application for insurance. Documented everything! Multiple applications at once and dual monitors .above all was respectful, knowledgeable, patient and professional to each and every person that I interacted with. CSR - Customer Service Representative

Optum Health United Health Care- Wipro-Fulton, NY

May 2022 to March 2023

Inbound and outbound customer support rep. Assistance with ordering and /or helping patient’s set up there home monitoring systems for there pacemaker and or defibrillators. Answer any questions and give correct information about the product, use, set up, troubleshooting, any needed accessories anything the patient may need. All over the phone. Remotely from home. Food Champion

Taco Bell-Fulton, NY

July 2020 to April 2021

Taking orders, making customers orders, making sure everything is correct especially if customized. Cleaning. Prep, stock, inventory, limited supervisory responsibilities, orders Stay at home mom/homemaker

Fulton, NY

September 2012 to July 2020

I had an opportunity to stay with my two oldest sons during there youngest years. My oldest son is low on the autism spectrum and required a lot of close one on one. Deli Clerk

Price Chopper Supermarkets-Fulton, NY

August 2009 to May 2013

Customer service

Prep, cook and serve food.. like pizza, subs, chicken Slice and prep deli meats and cheese

Housekeeping Aide

Best Western Hancock- syracuse airport inn-Syracuse, NY July 2009 to February 2012

I worked at best western as a housekeeper.my job was to wipe, clean and disinfect several rooms a day.. and I worked alone on my list of rooms I would be assigned and get them done as fast and as thorough as possible. Including changing bed linens and making the bed, wiping down and disinfecting all the surfaces and vacuuming every room and stocking the room with whatever it would need. And make sure it is 110% ready for the next occupants and have my whole list of anywhere between 10-20 rooms before 10 am.. Temporary Worker

Birds Eye Foods-Fulton, NY

January 2008 to January 2011

Worked temporarily on and off for three years inside the factory. Running different machines Education

High school diploma

G Ray Bodley High School-Fulton, NY

September 2006 to June 2010

Skills

• Business development

• Home care

• Laundry

• Cold calling

• Technical support

• Appointment scheduling

• Organizational skills

• Marketing

• Communication skills

• Retail sales

• Food handling

• Microsoft Excel

• iOS

• Customer service

• Customer support

• Google Docs

• HIPAA

• Upselling

• Conflict management

• Banking

• Budgeting

• Analysis skills

• Loss prevention

• Cash handling

• Search engines

• Outbound calling

• Guest relations

• Microsoft Access

• Experience working with students

• Meal preparation

• Accounts receivable

• Training & development

• VoIP

• Microsoft Windows

• Research

• Windows

• Driving

• Medical terminology

• Public health

• Hotel experience

• Epic

• Food Service

• Workday

• Working with people with disabilities

• Fundraising

• 10 key typing

• IT support

• English

• SharePoint

• Authentication

• Negotiation

• Communications

• Microsoft Word

• Computer Networking

• Sales

• Supervising experience

• Direct support

• Meat Cutting

• Software troubleshooting

• Operating systems

• Mentoring

• Adobe Premiere

• Serving Experience

• Basic math

• Produce Experience

• Customer Service

• Nursing

• Telemarketing

• Azure

• Live chat

• Childcare

• Food Safety

• Critical care experience

• Food Production

• Documentation review

• Writing skills

• Kitchen Management Experience

• Door-to-door

• CRM software

• Typing

• Food Handling

• Customer relationship management

• Cooking

• Microsoft Powerpoint

• Teaching

• Patient care

• SaaS

• Marketing automation

• AI

• CCTV

• Office experience

• B2B sales

• Android

• Presentation skills

• Social media management

• Serving

• Time management

• Restaurant Experience

• Microsoft Office

• Cashiering

• Meal Preparation

• Account management

• Direct sales

• Technology sales

• Mobile devices

• Clerical experience

• Data analytics

• Microsoft Outlook

• Databases

• Packaging

• Accounts payable

• Salesforce

• Computer operation

• Outbound sales

• Order fulfillment

• Cash register

• Public relations

• Order entry

• Zendesk

• Phone etiquette

• Special education

• Inside sales

• Shift Management

• Leadership

• Computer hardware

• Computer skills

• Retail math

• Google Suite

• Data entry

• Vital signs

• Caregiving

• Retail

• Guest services

• Creative writing

• Guest Services

• Call center

• Home Care

• Continuous improvement

• B2B

• Customer retention

• Help desk

• Application support

• Accounting

• Customer acquisition

• Lead generation

• Citrix

• Word processing

• Outside sales

• Computer literacy

• Dispatching

• Telecommunication

• Problem management

• Mobile applications

• Hospitality

• IT

Certifications and Licenses

Food Handler Certification

Driver's License

June 2023 to January 2033

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