Director of Operations
Resume:
Stephen Schmidt
Tampa, FL *****
*******@*****.***
Professional Summary
Diverse background working in both the strategic and operations settings. This consists of working with executive management to drive organizational development and change. Some of my strengths include working with physicians, team building, operations, and patient care. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Director of Operations, Tampa bay region
AgeRejuvenation-Tampa, FL
September 2024 to April 2025
Key Responsibilities • Operational Oversight:
• Lead and manage all daily clinic operations across three wellness centers.
• Ensure standardized processes, clinical protocols, and workflows are followed to maintain consistency and quality of care.
• Proactively identify and resolve operational bottlenecks.
• Team Leadership:
• Manage clinic managers, medical staff, and support teams across locations.
• Foster a collaborative, high-performance culture with a focus on accountability and service excellence.
• Conduct regular staff training and development sessions.
• Performance Optimization & KPIs:
• Define and monitor KPIs related to patient acquisition, retention, appointment efficiency, revenue per visit, treatment outcomes, and customer satisfaction.
• Analyze operational data to identify trends and opportunities for improvement.
• Implement strategies to optimize scheduling, reduce patient wait times, and increase operational throughput.
• Quality Assurance & Compliance:
• Ensure clinics operate in full compliance with local, state, and federal health regulations.
• Maintain high standards for clinical documentation, patient privacy, and safety protocols.
• Financial & Resource Management:
• Collaborate with finance to manage budgets, control costs, and optimize staffing models.
• Oversee vendor relationships and procurement of clinical supplies.
• Technology & Systems:
• Optimize usage of EMR and other operational systems for scheduling, documentation, billing, and reporting.
• Identify and implement technology solutions to improve workflow efficiency.
• Strategic Planning:
• Support growth initiatives including new service lines, geographic expansion, and patient acquisition strategies.
• Provide data-driven insights and operational recommendations to executive leadership Director of Operations
Biodesign Wellness-Tampa, FL
August 2022 to December 2024
As part of this Leadership role, I am responsible for ensuring that the VIP experience is optimized through our wellness care operations by ensuring efficient center operations including, quality, compliance, human resources, patient experience, and wellness standards of care. Within this incumbent role, oversee the hiring, performance management, training, and day-to-day functions of center employees, including but not limited to: Mens/Womens HRT department, Medical Weight loss Department, Aesthetics Department, Vitamin IV, and Phlebotomy. Collaborations with CEO/Owner, Center Medical Director, Department Directors, to design and implement business strategies that help the center meet/exceed organizational goals.
The VP of Operations demonstrates thorough knowledge and proficiency in business strategies, clinical/ wellness protocols, and leadership to ensure the center’s successful operation.
• Oversees and leads the wellness teams to ensures VIP service to the center’s patients, family members.
• In partnership with CEO/Owner, manages the center’s clinical/wellness operations to ensure organizational objectives relative to SSP metrics, growth and strategy, membership goals are regularly met and/or exceeded.
• Ensures, monitors, and tracks that key performance targets are met, including but not limited to: SSP metrics, wait times, care team integrity/care promoter engagement and turnover.
• Leads great quality selection, hiring and on-going training and education for Care Promoters, Care Coordinators, and Nurse Practitioners. Facilitates orientation and onboarding of new employees ensuring they are fully trained to their duties including philosophy of care, patient flow and clinical competencies.
• Develops protocols and procedures to improve staff productivity. Collaborates with CEO/Owner to coach, monitor and manage wellness departments and back-office care team performance; implements progressive improvement plans when needed.
• Assists with the development and execution of business strategies that promote growth and support our core model.
• Ensures proper back-office staffing scheduling, approves staff timesheets, plans for and manages staffing shortages, performs direct care duties as/when needed.
• Ensures regulatory compliance with OSHA, HIPAA and other governing agencies. Enforces clinical/ wellness and quality standards.
• Analyzes data to provide and provides insights which lead to process and performance improvements.
• Act as a liaison between patients, their families and additional care staff.
• Provides clinical/wellness support as requested for market initiatives.
• Manages medical and administrative equipment inventory. Ensures availability and proper preventative maintenance of emergency equipment. Troubleshoots malfunctions; calls for repairs; and evaluating new equipment.
• Manages medical supply inventories to guarantee optimum levels are readily available.
• Completes all required training to dispense medications from medication room.
• Performs other duties as assigned and modified at manager’s discretion. Orthopaedic Clinical Operations Manager
Orthopaedic Associates of West Florida-Clearwater, FL February 2020 to September 2022
• Work with Executive Board to optimize operations and streamline workflow
• Implemented policies to increase revenue and patient retention through utilization, medication management and workflow
• Implemented team building processes which unified staff increased moral and helped workflow.
• Patient education on services offered and providing health/facility education and improving customer service/problem solving skills to help improve patient satisfaction.
• Communicated processes with clinical staff and provided feedback to help improve clinical and clerical processes
• Oversee 16 Orthopaedic Providers and 137 staff members consisting of PA's, MA's, DME, and scheduling
• Day to day operations for 4 clinical sites with rotation Operations Manager
East West Physicians-Coconut Creek, FL
September 2017 to December 2019
• Supported Practice Owner in coordinating daily operations to ensure delivery of quality patient care.
• Coordinated with physicians and other staff to promote efficiency, organization, and positive office environment.
• Provided individual lifestyle assessments as wellness consultant on topics such as BHRT hormone replacement, IV supplementation, and medical weight loss.
• Utilized marketing and trend-setting knowledge to promote business growth.
• Increased patient expense ratio to ROI 80% retention rate.
• Expanded participation in men and women BHRT wellness program by 90%.
• Oversaw collection of Full Blood Panel and Drug Screening specimens.
• Certificate Medical Assistant
Corporate Wellness Director
Porter Adventist Hospital-Denver, CO
February 2012 to September 2017
• Developed corporate wellness programs, injury prevention and led personal for over 1400 associates and community members at athletic club located in a hospital.
• Developed and led community health programs and educational sessions about heart disease and diabetes which led to case study published through Advent Health with 380 patients ranging from 38-72.
• Improved facility safety procedures to reduce workers compensation through screenings for 1900 employees
• Worked with Porter Place (senior care facility) as a liaison between physicians and senior leadership to ensure MA protocols were adhered to and that patients were escorted to hospital and from facility
• Created personalized wellness programs focusing on older demographics and various fitness levels Operations Manager
Fitness.Biz-Winter Park, FL
September 2008 to January 2012
Oversaw daily procedures, developed new class routines, and promoted available fitness programs.
• Recruited, trained, and supervised new employees in athletic club rules and procedures. Provided educational sessions for clients about facilitating positive lifestyle changes through improved diet and regular exercise.
• Led one-on-one sessions as personal trainer and taught group classes. Directed monthly fitness symposiums for all members.
• Taught courses for variety of clients, including sport specific skill building, bodybuilding, and weight loss regimens.
• Promoted positive environment to promote fitness and wellness for everyone, Regardless of fitness ability.
• Partnered with Advent Health for pre- and post-rehabilitation services for geriatric patients mainly pertaining to joint replacements
Manager/Head Trainer
Fitness Together-Baldwin, FL
April 2005 to August 2008
Developed fitness regimens and provided personal training for at least 17 clients each week, consistently meeting company quota.
• Provided one-on-one and small group training, creating programs to reflect fitness level and goals of individuals in each session.
• Implemented marketing strategies that drove business growth.
• Promotions and customized training programs led to nearly $21K monthly revenue from just personal training clients.
Foreman/Fabricator/Installer
NEP Glass Co
April 2003 to March 2005
Welder/Fabricator
Feldmeier Equipment
August 2000 to March 2003
QC Supervisor/Shipping Receiving/Wet Lab Operator/Millwright Burrows Paper Mill
November 1995 to July 1998
Education
Bachelors in Healthcare Administration/Exercise Science SUNY Brockport
Skills
• Leadership
• EMR/CRM Systems
• Supervising experience
• Microsoft Office
• Documentation review
• Telemedicine
• Diverse background working in both the strategic and operations settings. This consists of working with executive management to drive organizational development and change. Some of my strengths include working with physicians, team building, operations management, and patient care.
• Human resources
• Recruiting
• Healthcare management
• Conflict management
• Multidisciplinary/Clinical Operations
• CRM software
• Assisted living
• Microsoft Outlook
• EMR systems
• Practice Management
• Healthcare Operations Management
• Cardiac Care
• Employee Orientation
• Program Development
• Athenahealth
• Customer Service
• Medical office experience
• Business development
• Management
• Operations management
• Sales management
• Project management
• Budgeting
• Health and Wellness Education
• Time management
• Strategic Planning
• Risk Management
• Conflict Resolution
Certifications and Licenses
PMP
Six Sigma Green Belt
Six Sigma Black Belt
Lean Six Sigma Certification
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