Customer Support Machine Learning

Sandipan Das

Dharani enclave flat no ***, bandlaguda jaigir suncity

700-***-****//869-***-**** *************@*****.***

OBJECTIVE

To enhance my professional skills, capabilities and knowledge in an organization which

recognizes the value of hard work and trusts me with responsibilities and challenges. I

bring in enough experience and versatility in terms of using software like SAS, R,

Advanced Excel, power Bi and python machine learning.

EXPERIENCE

25/03/2024 Sr. Trans process associate

- Sutherland global services pvt ltd

14/05/2025

Worked in BPO INDUSTRY with experience in both voice and non voice process.

Generated team report using Excel.

Handled customer support, issues and provided resolutions.

Expert in handling critical customer support questions.

Efficient in handling clients from travel domain and solving transactions problem.

17/04/2021 Process associate

- Genpact india Pvt Ltd

01/03/2024

Enhanced research efficiency by streamlining data collection and analysis

processes.

Collaborated with multidisciplinary teams to drive project success and achieve

objectives.

Presented research findings at industry conferences, increasing visibility for the

organization.

Developed innovative research methodologies for more accurate results and

insights.

Streamlined processes by identifying inefficiencies and implementing improvements

Collaborated with team members for enhanced process efficiency and productivity.

Driven team report using Excel.

09/2020 Research analyst

- Writerz centre

02/2021 Improved data accuracy by conducting in-depth research and analysis on industry trends

and market behavior.

• Enhanced decision-making processes for clients through the delivery of insightful

reports and presentations.

• Streamlined internal workflows by automating data collection, analysis, and reporting

tasks.

• Boosted team efficiency with rigorous attention to detail and adherence to deadlines

when completing projects using power bi and SPSS.

• Collaborated with cross-functional teams to generate relevant insights from

diverse datasets

• Developed comprehensive financial models for accurate forecasting, facilitating better

strategic planning for clients.

•Contributed to business growth by identifying potential investment opportunities through

analysis of market conditions and well experienced in MIS ANALYTICS.

Efficient in using crm and project management tools and seo optimization tools.

10/2019 Research analyst

- Page Turner

10/2020 Enhanced decision-making processes for clients through the delivery of insightful reports

and presentations.

• Collaborated with cross-functional teams to generate relevant insights from diverse

datasets.

• Forward-thinking Operations Specialist bringing 2 years of expertise in Economics or

statistics for data analytics Industry sector businesses.

• Cultivates rapport with individuals to optimize project goals and output, resolve complex

problems and deliver innovative improvement strategies.

• Proficient in Excel, SPSS, SAS, R, python automation and Power Bi.

• Established strong relationships with key industry contacts to gather valuable insider

information on market trends and developments.

• Developed comprehensive financial models for accurate forecasting, facilitating better

strategic planning for clients.

• Optimized research methodologies through continuous improvement

initiatives, enhancing overall process efficiency.

• Gained expertise in various analytical tools such as SQL, Excel, R, or SPSS to improve

data processing capabilities effectively.

• Analyzed large volume of data to identify patterns, trends and correlations and generated

100% profit from clients in Uk and UAE.

08/2018 SENIOR ACADEMIC RESEARCH ASSOCIATE

- Assurex-e-consultant

02/2019

Enhanced team productivity by streamlining communication and implementing

efficient project management tools.

Developed strong client relationships through timely and thorough follow-up on

inquiries and concerns.

Optimized departmental processes with the implementation of innovative strategies,

resulting in improved efficiency and reduced costs.

Increased customer satisfaction by resolving complex issues and

providing exceptional service at all times by making reports and generated 50-60%

of profits for my team.

Implemented data-driven decision-making strategies, improving overall business

performance.

Managed a diverse team of professionals, fostering an inclusive work environment

that encouraged collaboration and innovation.

EDUCATION

2017 Msc economics

University of Calcutta

51%

2015 Bsc of economics

Vivekananda College thakurpukur

45.7%

2012 Higher Secondary

Nava Nalanda

75.6%

2010 Secondary

Nava Nalanda

70%

SKILLS

PROC REPORT SAS

100% 100%

AUTOMATION Microsoft Excel

80% 100%

LOGISTICS REGRESSION Power bi

100% 60%

Forecasting SQL

100% 80%

Machine learning ability Economics

80% 100%

Analytics Trend analysis

100% 100%

CERTIFICATE RECEIVED

Python-Advanced operation with NumPy Arrays

Achieved the certificate from sutherland on March 26, 2025.

Python-introduction to NumPy for multidimensional data

Achieved the certificate from sutherland on March 25, 2025.

Python- Introduction to pandas and data frames

Achieved the certificate from sutherland on March 27, 2025.

Python- manipulating & analyzing data in Pandas datframe

Achieved the certificate from sutherland on March 27, 2025

Python for data science: basic data visualization using seaborn

Achieved the certificate from sutherland on April 14, 2025.

ACHIEVEMENTS & AWARDS

Recently won weekly rewards and recognition from sutherland in month of March for

achieving high KPI matrix

LANGUAGES

English, Bengal

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