Supply Chain Warehouse Operations
Resume:
Allen Hardemon
Columbia, SC *****
********.*****@*****.***
Senior Operations Leader
Transformative operations director with 15+ years of experience developing high-performing teams, exceeding quality and business goals, and developing new production lines. Committed to improving company processes to guarantee maximum efficiency. Demonstrable success building and leading organizations through transformations to expand company footprint, increase efficiency, and grow bottom line. Results-driven with extensive experience leading large-scale projects from initiation through to commissioning within scheduled timeframes. Adept at collaborating cross-functionally and driving process optimizations to continually deliver best- in-class results across projects, initiatives, and daily operations. Work Experience
Sr. Director of Operations
Harvest Hope Food Bank - Columbia, SC
July 2023 to Present
As an experienced director, I have a proven track record in leading teams to achieve goals. Through accountability and innovation I oversee the implementation of all warehouse operations, including logistics, scheduling systems, delivery, transportation, development of staff, load dock activity, food storage and security measures, warehouse temperature, pest control, emergency action plans and closing procedures across three facilities. Developed and improved:
• Overall supply chain by 30%
• Identified bottlenecks of entire operation impacting: staff, programs, software and equipment.
• Developed plans to root out bottlenecks with teams across several levels and across multiple departments within one week that decreased customer complaints by 76%.
• Initiated plans and development of maintenance of company equipment and vehicles to save 25% of budgeted allotment.
• Implementation of improvement of management development.
• Safety and security initiation of work habits, operational awareness, health awareness, facilities and vehicle closing procedures.
• Proactively ramped up operations for special projects, grant contract adherence and down ramped to prevent unnecessary overtime, equipment rental and breach of contract.
• Analyze trends in technology and asses the impact of emerging technologies to create efficiencies in food warehousing and logistics.
• Improved company communication regarding Feeding America, as well as county, state, and federal government contracts and disaster relief programs by 80%.
• Development of departmental budgets and goals quarterly and annually. Purchasing / Warehouse Operations Manager
Carolina Conditions - Lexington, SC
January 2022 to July 2023
Maintain oversight of warehouse operations, including warehouse layout planning, staff training and development, inventory management, introduction of lean and 5S principles, process optimizations, supply chain management, logistics, and fulfillment, vendor management and development, warehousing, demand forecasting, end-to-end tracking logistics, documentation, records maintenance, and vehicle and building maintenance. Headed 25-person team of direct reports. Selected Accomplishments:
Maximized cost efficiency through development of software for inventory management.
Propelled internal and external sales operations through continual development of process optimizations.
Elevated workflow by reorganizing warehouse.
Championed various initiatives, including SKU creation for inventory management, safety protocol implementation that reduced injury reports by 90%, purchasing strategy execution that led to $50K+ in monthly savings, and creation of supply chain structure that unearthed and remedied bottlenecks.
Fostered sustainable relationship with vendors and suppliers, creating consignments that aided in slashing invoice and billing traffic.
Inventory / Supply Chain Specialist
Crown Lift Trucks - Miami, FL
January 2018 to December 2022
Held wide range of accountabilities, including communicating plans and strategies to regional team to drive improvement and development, materials purchasing, branch allocation, labor planning, manufacturing operations, daily location counting, pivot table development, and production planning. Planned and executed AR/AP functions including petty cash, checks, and credit cards. Led shipping and receiving import and export operations, as well as efforts to create documents including BOLs, NAFTA, and HTS for branch associates. Executed customer service calls and administered emails. Selected Accomplishments:
• Demonstrable success managing $10M+ inventory within one branch location.
• Created supply chain structure of communication, task facilitation, and distribution for operations across three cities.
• Propelled efforts to build 5S strategies for warehouse and operational facilities across three branches.
• Generated substantial increase in profit margins by evaluating freight sales and delivering continuous improvements.
• Achieved 30% increase in monthly profits through effective analysis of customer invoices for parts and services.
• Unearthed affordable prices by effectively sourcing materials and services.
• Ensured staff maintained warehouse in alignment with established standards to effectively receive incoming parts and drive production of parts.
• Diminished errors by analyzing materials for building and manufacturing parts, as well as labor to continually meet monthly regional goals.
• Raised inventory accuracy from 25% to continually 98% to 100%. Route Manager
DS Services / Crystal Springs - Fort Lauderdale, FL January 2015 to December 2018
Charged with oversight and direction of Route Manager Program, C.F.L.I, transportation planning, driver dispatching, routing, sequencing, zoning, interviewing potential talent, production planning, continuous improvement, manufacturing planning, new order installs, service call prioritization, customer pricing and billing, asset management, and loss prevention. Selected Accomplishments:
Leveraged organic growth to acquire new sales territory.
Lauded for retaining smallest amount of employee turnover in Southeast region.
Achieved highest rate for customer and business retention in Southeast region.
Drove team building initiative to drive productivity and efficiency.
Diminished percentage of closed business from 65%to 2% over six-month period.
Increased profit margin by 95% through excellence in customer service and team development.
Generated 70% reduction in reported injuries within first year of tenure. 3PL / Supply Chain Manager
MXD Group - Weston, FL
January 2010 to December 2015
Owned all facets of inbound processes ranging from sending transmit from IDirect to WMS, software and tool maintenance for staff development, and ensuring alignment with OSHA regulations. Utilized Warehouse Manager System (WMS) and
IDirect to generate labels for receiving, putting away, locating, and consolidating pallets. Coordinated SKUs, as well as 5S planning for inventory, cycle counting, inventory adjustment, and customer rapport. Selected Accomplishments:
Achieved highest quality of service, manufacturing practices, and administrative functions, by restructuring operations.
Diminished stress and delivered work-life balance to associates by leveraging continuous improvement initiatives.
Partnered with company leadership and HR to develop workshops and seminars that led to better- equipped employees, systems, and equipment.
Dispatch Operations Supervisor, UPS
UPS - Hialeah, FL
November 2003 to July 2010
Education
Bachelor's Degree in Business Administration
Florida State University
Skills
• Complex Issue Resolution
• Relationship Cultivation
• Buying & Procurement
• Process Optimization
• Purchasing
• Shipping
Customer Service
• Operations Management
• Scheduling
• Marketing
• Strategic Planning
• Logistics Management
• Reporting
Account Management
• Production Planning
• Business Analysis
• Project Management
• Shipping & Receiving
• Documentation
Warehouse Distribution
• Training & Development
• Fulfillment
• Logistics
• Accounts Payable / Accounts Receivable (AR/AP)
Billing
• Maintenance
• Budgetary Governance
• Asset Management
• Contract Management
• Ordering
• Lean
Manufacturing
Warehouse Operations
• Supply Chain Management
• Regulatory Compliance
• Hazardous Waste Management
• Inventory
Control
Quality Assurance
• Motivational Team Leadership
• Warehouse Management Systems
• ERP Systems
• Six Sigma
• Kaizen
• 5S
HFCS, TFCS, WMS, IDirect, Warehouse Wizard, MASS 2000, PRD, Passport, ACCELLOS, QuickBooks, Microsoft Office Suite,
Master Freight Broker, PCM Miler, Oracle, CFLI
• Team management
• Leadership
• Budgeting
• Forecasting
• Analysis skills
• Presentation skills
• Negotiation
• Project management
• Relationship management
• Pricing
• Conflict management
• Supply chain
• ERP systems
• Business development
• Financial management
• Financial analysis
• Financial acumen
• Business analysis
• Program management
Links
http://linkedin.com/in/allen-hardemon-55755102
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