Customer Success Consultant

Steve Butterfield

Account Management Profile Cell: 480-***-****

https://www.linkedin.com/in/steve-butterfield52/ ******************@*****.***

Accomplished Account Management Professional with exceptional relationship development skills. Effective at establishing strong relationships with clients at all levels. Capable of resolving issues and working well under pressure in challenging environments.

Areas of Expertise

Key Account Management

Workflow Prioritization

Customer Retention

Process Improvement

Data Analytics

Customer Service Driven

Strategic Planning & Execution

Relationship Development & Management

Consultative Sales

Microsoft Office Suite

Sales Force

Power Bi

AXSIS

Legacy

Alcyon

Mosaic

Professional Experience

Verra Mobility – Traffic Safety Photo Enforcement, Mesa, AZ

Client Support Consultant

October 2024 – Present

Serve as the primary point of contact for clients, ensuring clear communication and understanding their needs.

Maintain relationships with 30 clients in Washington and Oregon State.

Coordinate service delivery and resolve client issues effectively.

Analyze client feedback and performance data to recommend improvements.

Develop and implement efficient administrative systems and processes.

Collaborate with various departments to address customer needs and expectations.

Oversee the invoice process and prepare client change requests.

Experience using tools like Alcyon, Axsis, ServiceNow, Power Bi or other data management platforms.

Sr. Client Support Specialist

June 2021 - October 2024

Work with Account Managers and clients in California and Washington State.

Handle day-to-day requests from Court and Police Departments.

Perform data analysis using Power Bi

Viemed - Disease Management, Phoenix, AZ

Patient Care Coordinator

Feb. 2019 - June 2021

Analyze physician notations, medical terminology, diagnosis, testing, plan, and assessments.

Consult with healthcare workers, patients, and families.

Build relationships with physicians in various specialties.

Arizona Medical Equipment and Supply, Phoenix, AZ

Account Manager

April 2014 – Feb. 2019

Cultivate and strengthen relationships with pulmonologists, sleep physicians, internal medicine, and primary care physicians.

Function as an expert in respiratory medical devices and home care, providing education and support to healthcare providers.

Assume accountability in hiring and training two additional account managers, ensuring team growth and development.

Steer efforts in maximizing Medicare oxygen share and CPAP referrals for company growth.

Maintain growth in a challenging respiratory medical market, achieving significant results in 2018.

Additional Account Management Experience

Med+One Healthcare, Phoenix, AZ

March 2013 - April 2014

Infinity Sleep Solutions, Phoenix, AZ

April 2011 - February 2013

LifeCare Solutions, Inc. / Preferred Homecare, Phoenix, AZ

June 2005 - April 2011

Education

Bachelor of Science in Business Management and Marketing

University of Phoenix, Tempe, AZ

Associate of Arts in Business Administration

Lamson Jr. College, Mesa, AZ

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