Social Media Technical Support

JASMINE MANUEL

*********@*****.*** 832-***-****

SUMMARY:

● Responsible for answering phones, preparing taxes.

● Assist in the preparation and submission of tax returns for individuals.

● Help clients file their taxes and ensure the accuracy of various tax forms. SKILLS:

● Account Management

● Microsoft Windows

● Sales Management

● Banking

● Technical Support

● Underwriting

● Microsoft Excel

● Computer skills

● Microsoft PowerPoint

● Salesforce

● Outbound sales

● Recruiting

● Social media management

● Content marketing

● Content creation

● Budgeting

● Google Suite

● QuickBooks

EXPERIENCE:

10/22 to Charles Schwab, Remote

01/23 Tax Processor

● Accountable for daily reports

● Responsible for W-9/ W-8 validation tax forms

● Participate in annual Taxes

● Verify that corrections and modifications are assigned in accordance with tax laws

● IRS compliance

● Thoroughly analyze client information

● Work all basic word, excel, Microsoft etc.

● Reconciled assigned tax documents out of compliance 01/22 to PCS TAX SERVICE, Dallas, TX

Seasonal Tax Preparer (Seasonal)

● Responsible for answering phones, preparing taxes

● Responsible for Marketing, sales

● Have been responsible for doing data Entry, performing CC payments

● Provide advice and support related to the payment and reporting of taxes

● Transportation to other locations for relief

● Assist in the preparation and submission of tax returns for individuals

● Help clients file their taxes and ensure the accuracy of various tax forms

● Tax Preparer Systems

● IRS compliance

● Transmitter

06/19 to ONE MAIN FINANCIAL, Dallas, TX

09/21 Personal Loan Specialist

● Responsible for answering phone calls and assisting customers in relation to their inquiries

● Provided customers with information about loan products, interest rates, and repayment terms

● Processing advances and disbursements, as well as preparing pay off letters

● Worked closely with loan officers to obtain credit information, coordinate closings, calculate closing costs, and disperse funds for clients

01/18 to ALLIED UNIVERSAL, Dallas, TX

12/19 Security

TRANSAMERICA - Call Center

● Provided great customer service

● Answering inbound calls/ high volume

● Handling LTC Insurance policies

● Bank authorization payments

● Sending letter to insured

● Faxing/ Internet Explorer/ Emails

● Contacting clients and giving information on policy for their LTC Insurance policy

● Dealing directly with claims dept., POS Team, Underwriting, Help Desk, LTC Disbursements

● Outbound calls to clients to review specific details on policy. 01/15 to TELVISTA, Dallas, TX

07/17 Call center Supervisor

● Contacted clients as well as giving any information on services we provide.

● Checking emails as well as answering phones, setting appointments

● Training for Sales/Customer Service

● Inbound Calls/Outbound Calls/ High Call Volume 80 to 100 calls daily

● Reaching Goals for sales/Fleet Sales

● Commission Based

● Coaching/ One- on- Ones

● Supervisor Meeting

● Team Meetings

01/15 to JOB CORP, Dallas, TX

12/15 Independent Living Advisor

● Worked with team to oversee students.

● Counselor /Mentor

● Administrative/ Clerical

● Excel/ Microsoft

08/12 to TORCHMARK INC., Dallas, TX

01/14 Retention Supervisor

● Collections

● Call Center

● Excel Microsoft

● Handling collections correspondence, return mail, claims, sending emails for medical records

● Accurately works specified assignments within required time frame

● Faxing, filing, sending out letters, appeals and claims to payers via mail

● Ordering and distributes supplies to all collectors

● Assist departments on various special projects assigned by manager

● Meeting deadlines

● Organized team meetings

● Reached Team/Personal Goals

02/11 to PFS WEB, Dallas, TX

07/13 Call Center Agent

● Call center rep

● PFS Web

● Customer Service

● Collections

● Handling Customer Accounts

● Shipping Orders

● Answering Phones/ High Call Volumes 80 to 100 calls daily

● Faxing/ Emails

EDUCATION:

McKinney North High School

High School Diploma

CERTIFICATIONS & LICENSES:

● Armed Security License – Level II Level III

● Certified Management Accountant

Contact this candidate