Customer Service A Team

Saint Clair Shores, MI ***** 586-***-**** ************@*****.***

JOANNA BORDUI

PROFESSIONAL PROFILE

Customer service oriented professional able to perform a variety of general accounting support tasks while maintaining an understanding of applicable regulatory compliance standards.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Work as part of a team and maintain a professional and positive work environment.

Strong time management skills with ability to establish priorities to meet timelines.

Demonstrate dependability by meeting deadlines and being reliable.

Microsoft Office Applications – Word Type 42 WPM.

KEY QUALIFICATIONS

HIPAA Compliance Interpersonal Communications Accounts Receivable (A/R) Accounts Payable (A/P)

Payment Posting Claims Processing Revenue Cycle Data Entry Medical Billing

Reimbursement Cycle Bookkeeping Invoicing Reconciliation Payroll Accounting Payroll Taxes

Balance Sheets Medical Records Management Financial Statements/Reporting Financial Auditing

General Ledger Medical Terminology EOBs (Explanation of Benefits) Government/Third Party Payers

Medicare/Medicaid Introduction to ICD-10 CPT HCPCS

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Healthcare Accounting, 2023

WORK EXPERIENCE

Teleperformance – Remote 10/2024 – Present

Patient Financial Customer Contact Agent

Attend Microsoft team huddles and complete idolized billing tasks, proactively resolving patient charts from old to most recent.

Manage MyChart patient requests and inquiries regarding billing clarity or accounting purposes.

Navigate guarantor accounts to verify billing assistance, select appropriate timeframes, and resolving requests through CRM while ensuring HIPAA compliance.

Work independently in a team environment to complete 50+ daily tasks to meet performance metrics using the Epic EMR system

National Telecommuting Institute – Westwood, MI 10/2020 – Present

Order Entry Clerk – Remote

Answer inbound calls, provide information, and enter and verify order information.

Utilize resources to answer questions when possible and outsource work for the IRS.

Maintain confidentiality when working with personal contact and tax information.

Lakeview Public Schools – Saint Clair Shores, MI 02/2018 – 10/2021

Kitchen Coordinator

Prepared meals and cleaned and sterilized utensils, dishes, and kitchen equipment.

Followed food preparation and sanitization rules and regulations.

Communicated tasks and expectations clearly to kitchen aides.

Private Duty Care – Saint Clair Shores, MI 06/2014 – 03/2017

Caretaker

Provided companionship and personal care.

Monitored medication and scheduled and transported to appointments.

Ensured privacy of sensitive and confidential information.

Astadia – Warren, MI 07/2013 – 06/2014

Warranty Analyst

Paid and denied warranty claims from Chrysler dealerships.

Communicated effectively with staff and management and answered questions.

Built rapport by engaging in a professional and friendly manner and contributed to meetings with executives.

Merollis Chevrolet Bill Perkins Automotive Group – East Point, MI 06/1997 – 07/2013

Warranty Administrator

Answered inbound calls, submitted claims to be paid by General Motors, kept schedules of money, and ensured payments were paid within 30 days.

Collaborated with technicians regarding repairs before submitting claims and met quotas.

Communicated and worked effectively in a team production environment.

Volunteers at Meals on Wheels assisting with meal distribution

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