Customer Experience Data Integrity

Faith Vinson

Ambitious, goal-driven, detail-oriented leader that works well with others, proficient in basic computer skills and programs, excellent communication and listening skills, hard-working. 2373 Apollo Rd Apt 227 Garland TX 75044 313-***-**** ************@*****.*** WORK EXPERIENCE

Genpact — CSR

Etech — CSR

06/2023 — 04/2024, Richardson TX

Utilized excellent communication skills to clearly convey information and provide support, enhancing the customer experience.

Applied efficient time-management skills to handle a high volume of customer interactions while maintaining accuracy and attention to detail.

Managed customer accounts and updated records accurately, ensuring data integrity and compliance with company policies

05/2024 — 10/2025, Dallas TX

Consistently addressed customer inquiries with speed and precision, demonstrating a commitment to

excellent

service and effective communication.

Consistently met or exceeded performance goals, showcasing a strong work ethic and dedication to achieving organizational objectives.

Demonstrated adaptability by quickly learning and applying new technologies to streamline customer interactions and improve efficiency.

Collaborated effectively with team members to address customer needs and resolve issues, fostering a supportive and collaborative work environment. Utilized active listening skills to understand customer concerns and provide tailored solutions, ensuring a

personalized

and satisfying experience.

DTE — CSR

Concentrix — CSR

EDUCATION

Orange High School

10/2018 — 02/2020, Detriot MI

Leveraged strong communication skills to address customer inquiries, resulting in positive

customer experiences.

Maintained and updated customer records with meticulous attention to detail, ensuring data accuracy and compliance.

Resolved a wide range of customer issues using effective problem-solving techniques, demonstrating a commitment to customer satisfaction. Processed customer transactions efficiently and accurately, adhering to established procedures and maintaining data integrity.

Utilized active listening skills to understand customer concerns and provide tailored solutions, resulting in increased customer loyalty.

Effectively managed customer interactions through various channels, including phone, email, and chat, ensuring a seamless customer experience.

06/2017 — 12/2018, Madison Heights

Answer incoming calls, manage customer data, provide technical support and information about clients' accounts. Process payments and collections.

09/2012 — 07/2015

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