Customer Service Team Members

PATIENCE IDOLOR

Roosevelt, New York, ***** 516-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Compassionate and detail-oriented professional with over 7 years of experience in customer service and support roles. Demonstrated ability to build strong interpersonal relationships, provide personalized assistance, and effectively communicate with diverse populations. Skilled in identifying individual needs, problem-solving, and creating supportive environments while maintaining high standards of care and documentation.

CORE SKILLS

• Interpersonal Communication: Active listening and clear communication with clients and team members

• Support Services: Personalized assistance with daily activities and goal achievement

• Problem Resolution: Quick identification and resolution of issues with sensitivity and patience

• Documentation: Meticulous record-keeping and reporting

• Scheduling & Planning: Organizing appointments and managing activities

• Personal Care Support: Assisting with activities of daily living while maintaining dignity

• Team Collaboration: Working effectively with colleagues to ensure comprehensive care

• Computer Proficiency: Microsoft Office Suite, transaction systems, and adaptability to new software

PROFESSIONAL EXPERIENCE

Area Banker Citibank, New York May 2021 - Present

• Identify individual client needs through attentive listening and provide personalized financial solutions

• Demonstrate patience and empathy while guiding clients through complex financial decisions

• Maintain detailed and accurate documentation of client interactions and transactions

• Train team members on service procedures and effective communication techniques

• Ensure compliance with policies while adapting to individual client circumstances

• Support clients with diverse needs, adjusting communication styles as appropriate Concierge Citibank, New York Feb 2018 - May 2021

• Greeted 50+ customers daily, demonstrating consistent attention and personalized care

• Built trust through reliable and compassionate service, addressing individual concerns

• Resolved complex issues with patience and creativity, adapting to each person's unique situation

• Led training initiatives for new team members, emphasizing empathy and accommodation

• Organized schedules and appointments to maximize efficiency and client satisfaction

• Maintained meticulous documentation of client preferences and service history Sales Associate Total Wines, New York Jan 2018 - Oct 2021

• Developed personalized recommendations based on careful assessment of individual preferences

• Created supportive shopping environments for customers with diverse needs

• Demonstrated patience and clear communication when educating customers about products

• Organized store displays for accessibility and ease of navigation

• Collaborated with team members to ensure comprehensive customer support

• Maintained detailed product knowledge to better assist with informed decision-making EDUCATION

• B.A., International Studies and Diplomacy University of Benin, Nigeria CERTIFICATIONS

• Customer Service Excellence Certification

• Cash Handling and Transaction Processing Certification ADDITIONAL SKILLS

• Strong attention to detail and commitment to following protocols

• Exceptional time management and organizational abilities

• Adaptability to changing environments and circumstances

• Ability to maintain composure in high-pressure situations

• Valid driver's license with clean driving record

• Availability for flexible scheduling including evenings and weekends

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