Project Manager Management
Resume:
Curtis Martinsson
Garden Grove, CA ***************@*******.***
714-***-**** https://www.linkedin.com/in/curtismartinsson
Project Management, Business Analysis and Process Improvement
I am an experienced and disciplined Project Manager with experience on a range of projects in healthcare, retail, tax services, manufacturing and distribution. I enjoy project management and work to implement business and IT solutions. I am good communicator with strong investigation, problem-solving and decision-making skills. My varied IT and business experience enables me to ensure that business requirements are satisfied in a timely manner by working with stakeholders and providing communication with all interested parties on a project.
Highlights – General
Project Manager and Business Analyst – Requirements Traceability, User Experience, etc.
Developer background - Variety of platforms/DBs, including Oracle, Unix and SQL
SDLC experience from requirements to UAT, implementation and post-implementation
Worked with and supported SDLC methodology in Waterfall, Agile and mixed environments
Experience with EPMO, Audit, Security, production support and architecture groups
Good at PowerPoint presentations, and Word, Excel, Access, Project and SharePoint
Data mapping, flows and data dictionaries, as well as data migration and data warehouses
Highlights – Project Management
Written project scope and charter – Managed schedule, resource requirements and budget
Developed risk management, implementation, communications and training plans
Elicited and documented business requirements and solutions through interviews and JAD
Tracked project in Waterfall, Agile and mixed environments
Highlights – Business Analysis, Process Improvement, Governance and Compliance
Good at defining and using RACI matrices, and associated risk analysis and risk management
Process and data mapping. Noted weaknesses and implemented remediation efforts
Knowledgeable with Use Cases, User Stories, BRDs, and technical documentation
Conducted JAD sessions for business requirements, risk analysis and to ensure traceability
Used SIPOC, VOC and Gap Analysis, root cause analysis, and swim lanes
Helped with QA create test scripts and plans, and document the results
Worked with stakeholders to write UAT Scripts and UAT plans, and document results
HIPAA, SOX, tax, and internal compliance - CSOX certification from the SOX Institute
I thank you for taking the time to review this letter and my resume,
Curtis Martinsson
Curtis Martinsson
Garden Grove, CA ***************@*******.***
714-***-**** https://www.linkedin.com/in/curtismartinsson
Project and IT Management
I am a business professional with experience in Project Management, Business Analysis, Systems Design and Development, Implementation, Post-Implementation support, and Process Improvement. Proficient in clarifying business requirements, performing gap analysis, designing processes and system improvements to increase productivity and reduce costs. Proven ability to bridge technology and business goals to provide productive solutions. Accomplished in leading and mentoring cross-functional and technical teams in both design and requirements gathering. Experienced interfacing with key business units including: Operations, Human Resources, Accounting and Finance, and Sales and Marketing.
Waterfall, Agile and Scrum Lean Six Sigma Systems Development
Cost & Resource Estimates Process and Data Mapping Team and Project Leadership
SOX, HIPAA, Utility Compliance ITIL and Service Management Change Management
Professional Experience
Sabbatical & Temp Work – Senior Business Analyst/BSA December 2022 – Present
In November of 2022 I was in an accident, so I took some time off to recuperate. I have been working on small temporary gigs and revisiting my skill set. I am a certified Scrum Master and have studied for a Scrum Product Owner. This fits in with my BA/BSA experience. I have also updated my knowledge of Lean Six Sigma as I enjoy Process Improvement. To support both of these, I am also learning more about Jira.
Honda Motor Company – Senior Business Analyst/BSA May 2022 – November 2022
Under EPMO standards, helped defined project scope; created current and future state process flows; determined requirements to mitigate SOX deficiencies in the service contract application process for Honda and Acura.
Under a EPMO project defined scope & requirements to introduce a new accessory product to Honda and Acura line.
HealthNet – Senior Business Analyst/BSA May 2021 – April 2022
In Agile environment gathered requirements; worked with technical team to review solutions for a data warehouse
Wrote UAT Plans & Scripts, tracked bugs; write SQL queries to review data; documented data structures and flows.
Southern California Gas Company – Senior Business Analyst April 2018 – July 2020
EPMO projects, worked with Emergency Operations Center, Distribution and Compliance in an Agile environment.
Gathered requirements and worked with the vendor and stakeholders for an Emergency Incident Management system
Gathered requirements and worked with the vendor and stakeholders for escalated Emergency Situation system
Established standards for maintaining the document library supporting projects and on-going training and job aids
Wrote UAT Scripts & UAT Plans, tracked bugs, documented process flows and impact of changes to the organization.
ManTech (JPL) – ITSM Business Analyst October 2017 – December 2017
Defined new workflows for Request, Incident, Problem, and Change Management processes, and wrote requirements.
Worked heavily with asset DB for Order, Replenishment and Loaner processes, and configuration of those assets.
Laissez Faire (Hedge Fund) – Research Analyst/PM July 2014 – May 2017
Led projects to perform historical, political and sociological analysis on countries for background on the economy.
Reviewed/defined metrics (e.g. age of workforce and gender gap) against each selected country’s demographic data.
Performed economic analysis by country with data from Bloomberg, OECD and other sources.
UnitedHealthcare – Release Manager/Project Manager September 2011 – April 2014
Responsible for changes and updates to the SDLC methodology used at UnitedHealthcare.
Worked closely with the Agile group to ensure that the Waterfall, Spiral and Agile methodologies worked together.
Worked with Audit, EPMO, Enterprise Data Management, post deployment support and other groups to ensure the methodology meets internal compliance, as well as external regulatory compliance (SOX, HIPAA, EDI, ICD-10, etc.).
Created project resource requirements, communications and risk plans, and schedule, for quarterly Releases..
Created and delivered quarterly presentations to a virtual audience to provide updates to the methodology.
Created Microsoft Word and Excel templates that worked together to capture requirements and business solutions.
Worked with corporate IT communications to publish articles on methodology updates and upcoming presentations.
Worked with the IT Training group to create and keep current training materials on the SDLC methodology.
Susie’s Deals (Retail Store Chain) – Project Manager/Sr Analyst February 2008 – August 2011
Worked with CFO and VP of Operations to determine best merchandise mix for each store (165 stores in 4 states).
Project Manager for a SOX review and Lean Six Sigma Black Belt project. Defined project scope and schedule. Identified and documented critical financial processes and noted weaknesses and their potential controls.
Project Manager to identify and document IT services supported for the organization in order to implement ITIL. Analysis gained allowed me to estimate the size and scope, and therefore the cost, of full ITIL implementation.
Ceridian Tax Service - Project Manager December 2004 – September 2007
PMO project - I managed team of developers and QA analysts to implement changes required by tax regulatory agencies.
Led cross-functional team from business operations to ensure requirements gathered and scheduled for development
Along with QA, used IBM Rational ClearQuest to track and correct bugs
Worked with stakeholders to ensure UAT plans and Scripts were written based on the requirements (traceability).
Worked with the Change Control Board to ensure releases were fully documented and cleanly implemented
Within the overall annual project I had from 1 to 5 current projects by tax agency.
We used a variety of EDI formats, including XML, to transfer and receive data to and from the tax agencies.
Pacific Life (Small Group, Medical) – Project Manager December 2002 – December 2004
Conducted analysis with BRDs and Use Cases for HIPAA and SOX requirements by reviewing the applicable process flows. Determined and recommended mitigation for any weaknesses found. Also helped conduct UAT.
Worked with the Claims system to ensure that the correct plan benefit information was being utilized.
Reduced costs and increased customer satisfaction by recommending and implementing electronic payments to Brokers. Broker calls for payments were reduced by 80%.
Ceridian Tax Service - Senior Analyst/ Project Manager July 1997 – December 2002
Collaborated with business and IT to enhance a business payroll tax system. The system created EDI ACH bank files at set times throughout the day. The company, not the client, was liable for any penalties for sending incorrect amounts.
JAD, Use Cases, User Stories for requirements for an Agile project where I led a team to define & implement Web interface using the existing IVR interface as a model. Worked with QA & business to document and conduct UAT.
Modeled the daily processing and recommended improvements that added integrity and reduced errors.
Additional Professional Experience
Analysis and Architecture
Architect and Project Manager for retail Store Inventory, Merchandise Planning, and Forecasting modules.
Led a team to review payroll system requirements for use across all divisions in the corporation.
Performed analysis and programming on Order Entry, AP, GL, AR and manufacturing systems
Senior Internal Corporate IT Auditor
Performed IT operation, security and application audits throughout the United States and Europe.
Reviewed system performance, capacity planning, documentation, standards, and disaster recovery plans.
Education and Credentials
Lean Six Sigma Green/Black Belt – Currently in progress Scrum Product Owner – Currently in progress
CSOX SOX Certification – SOX Institute – 2009 - Active Scrum Master – 2010 - Active
ITIL v3 Foundation Certification – 2009 - Active CSSLP Certification – (ISC)2 – 2009 – Lapsed/Inactive
Microsoft BI Program (SQL Server & XML) – 2009 Microsoft Project certificate
Operations Research – Cal State, Fullerton BA Mathematics – UC Santa Barbara, California
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